Axel's take: 5.9/10
The downtown location works better than the hotel’s upkeep. an aging 4-star downtown business hotel, formerly a Sheraton, scored for what it is.
The Plaza is an aging 4-star downtown business hotel, formerly a Sheraton, whose strongest asset is its position beside the Statehouse, Ohio Theatre and Columbus Commons. We'd consider it for a short, location-first stay, not a polished four-star experience. Recent Expedia guests offer genuine praise for friendly staff, clean rooms and comfortable beds, but the overall picture remains uneven.
Maintenance is the sticking point: Expedia and Tripadvisor guests repeatedly describe tired interiors, unreliable heating or air-conditioning, and elevator outages; guests also report broken escalators and ice machines. Cleanliness earns positive reports alongside complaints about inconsistent housekeeping. The official site lists a restaurant, bar, gym and free Wi-Fi, but we'd confirm anything essential before arrival. Nearby parking costs extra. We'd skip it for a special occasion, a busy group trip or any stay where dependable facilities matter more than the address.
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Best for: location-first downtown visitors; short Ohio Theatre trips
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Watch out for: recurring elevator and temperature-control problems; dated interiors and uneven housekeeping; paid nearby parking
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Location: Excellent access to the Statehouse, Ohio Theatre and Columbus Commons; farther from the arena.
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Rooms: Some guests praise comfortable beds and city views, but wear and temperature-control complaints recur.
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Cleanliness: Many recent guests report clean rooms; housekeeping consistency remains a concern.
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Service: Friendly employees earn repeated praise, though staffing and problem resolution receive mixed feedback.
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Amenities: Restaurant, bar, gym and free Wi-Fi are advertised; elevator, escalator and ice-machine outages recur in reviews.
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Fees and surprises: Budget for nearby parking, breakfast and applicable pet fees; the hotel also requires a refundable credit-card security deposit.
Axel's opinion of The Plaza Hotel Columbus at Capitol Square, from the hotel's website and recent guest reviews. Sources: Hotel website · Expedia · Tripadvisor · hotels.experiencecolumbus.com · Trip.com · wosu.org. Reviewed Oct 15, 2026.