How Do I Access Or Manage My Booking?
You can view your Axel booking details at helloaxel.com/bookings.
What You Can Do On The Bookings Page
The bookings page is where users can view their booking details after purchasing travel through Axel.
Depending on the booking, users may be able to:
- view booking details
- review trip information
- cancel eligible bookings
- contact support for modification help
How To Modify A Booking
Modification options depend on the booking, supplier, airline, hotel, fare rules, and cancellation policy.
In general, Axel recommends contacting support first:
- Live chat: helloaxel.com/help
- Email: [email protected]
Support can help explain what is possible and what the next step should be.
How To Cancel A Booking
Some bookings may be cancelable from the bookings page. If you do not see the option you need, contact support.
Cancellation rules depend on the booking details, fare rules, hotel policy, and supplier terms shown before purchase.
How To Add Existing Travel For Tracking
If you already booked travel elsewhere and want Axel to track it, use the forwarding setup page:
helloaxel.com/settings/forwarding
That guide walks you through verifying a sender address and forwarding flight or hotel confirmation emails to [email protected].
Where are Axel bookings stored?
Bookings can be viewed at helloaxel.com/bookings.
Should I contact the airline or hotel directly?
For modifications, Axel generally recommends contacting support first so the team can help route the request correctly.
Can I track a booking I made somewhere else?
Yes. Use the forwarding setup flow to send eligible confirmation emails to Axel.