Cleveland Marriott Downtown at Key Tower rates, Cleveland, Ohio

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Axel's take: 8.2/10

A strong downtown base with standout fitness facilities, but bedrooms lag behind. a full-service 4-star business hotel beside Public Square, scored for what it is.

This full-service 4-star beside Public Square is a strong pick for downtown business trips, conventions and sports weekends. Expedia and Booking.com guests consistently praise the location, comfortable rooms and helpful staff, while Tripadvisor reviewers single out the extensive Ascend fitness center. On-site dining, including Il Venetian, adds convenience, and some rooms have rewarding Lake Erie views.

The main compromise is the bedrooms: several recent Tripadvisor guests describe dated furniture and bathrooms that need updating, despite the more polished public spaces. Cleanliness feedback is mostly positive across sites, though not uniformly so, and occasional service lapses temper the otherwise strong welcome. Parking costs extra, and complimentary in-room Wi-Fi requires a direct booking with Bonvoy membership. We'd choose it for convenience and workouts, not for a freshly renovated luxury escape.

• Best for: convention and business travelers; downtown sports weekends; travelers who prioritize a substantial gym

• Watch out for: dated bedrooms and bathrooms; paid self-parking and valet; conditions on complimentary in-room Wi-Fi

• Location: Beside Public Square, convenient for the convention center, downtown dining and major sports venues.

• Rooms: Generally comfortable, with some lake views; recurring feedback points to dated furnishings and bathrooms.

• Cleanliness: Mostly praised across booking sites, with some recent Tripadvisor reports of missed cleaning details.

• Service: Helpful staff earn frequent praise, although check-in and problem handling are not uniformly consistent.

• Amenities: Extensive Ascend fitness facilities, spa, restaurants and an M Club lounge with eligibility or access charges.

• Fees and surprises: Parking costs extra; Marriott says free in-room Wi-Fi requires Bonvoy membership and direct booking.

Axel's opinion of Cleveland Marriott Downtown at Key Tower, from the hotel's website and recent guest reviews. Sources: Hotel website · Expedia · Tripadvisor · Booking.com. Reviewed Oct 22, 2026.

About Cleveland Marriott Downtown at Key Tower

• 4-star hotel
• Marriott Hotels
• 1360 West Mall Drive, Cleveland
• Amenities: ATM, Shopping on site, Air conditioning, Elevator/lift, Smoke-free property, Heating, Gift shop, Express check-in/check-out, Garden, Television in lobby, Fire Extinguisher, All Spaces Non-Smoking (public and private)
• City page: Hotels in Cleveland, Ohio

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