Condor rating

4.5/10Axel score · #76 of 77

2.5/10Repriceability · #75

Checked October 26, 2026 · How Axel rates airlines

Cheap Condor fares offer little room for changes or price-drop savings

Axel would choose Condor only when the total price is clearly lower and plans are firm. Economy Zero adds bag charges, while Economy Classic changes cost $180 per passenger per flight segment on US long-haul routes. A very low September 2026 cancellation rate and solid refund protections help, but poor punctuality and limited price-drop recovery weaken the deal.

Best
Only 0.05% of flights were cancelled in OAG's September 2026 figures.
Economy Flex allows a full original-payment refund when cancelled at least 24 hours before the first outbound flight.

Worst
Economy Classic changes cost $180 per passenger per flight segment on US long-haul routes.
Economy Zero charges from $35 for an overhead carry-on and $75 for an advance checked bag one way.
Only 69.72% of flights arrived on time in September 2026.

If the fare drops after you book, can you get money back?

RarelyRepriceability 2.5/10

Rarely. No same-flight price-drop adjustment is confirmed. Economy Zero prohibits voluntary changes. Economy Classic charges $180 per passenger per flight segment on US long-haul routes, plus any higher fare, and retains a cheaper replacement flight's fare difference. Economy Flex also excludes cheaper-flight fare differences, but cancelling at least 24 hours before the first outbound flight gives a full original-payment refund, allowing a new purchase. Economy Choice cancellation by that deadline costs $240 per person per route. Economy Zero and Economy Classic offer no routine cancellation credit, though unused taxes and fees are refundable, excluding the booking service charge.

For flights to or from the US booked at least seven days ahead, all fares allow penalty-free cancellation within 24 hours of booking. Flight credit, if issued, lasts 18 months from issuance, but transferability is unconfirmed and voluntary cancellation does not automatically generate it. Condor currently directs changes and cancellations to customer service because its website cannot process them. Axel's limited observation sample does not establish a savings result, and no observation period was confirmed.

Condor fares
Fare	Changes	Cancel	Carry-on	Bags	Seat
Economy Zero	No changes	Nonrefundable fare; unused taxes and fees are refundable, excluding any booking service charge. The qualifying US 24-hour cancellation rule and involuntary-refund rights override this restriction.	Fee	0	Fee
Economy Classic	USD 180 per passenger per flight segment on US long-haul routes, plus any higher fare, until 24 hours before departure.	Nonrefundable fare; unused taxes and fees are refundable, excluding any booking service charge. No routine cancellation credit is published.	Included	1	Fee
Economy Choice	USD 90 per passenger per flight segment on US long-haul routes, plus any higher fare, until 24 hours before departure.	Refund to the original payment method less USD 240 per person per route when canceled at least 24 hours before the first flight, under the September 23, 2026 US terms. Within that deadline, only unused taxes and fees remain refundable.	Included	1	Fee
Economy Flex	No change fee	Full refund to the original payment method when canceled at least 24 hours before the first outbound flight. After that deadline, or when canceling the return after taking the outbound, only unused taxes and fees are refundable.	Included	1	Fee
Premium Classicpremium economy	USD 250 per passenger per flight segment on US long-haul routes, plus any higher fare, until 24 hours before departure.	Nonrefundable fare; unused taxes and fees are refundable, excluding any booking service charge. No routine cancellation credit is published.	Included	1	Fee
Business Classicbusiness	USD 360 per passenger per flight segment on US long-haul routes, plus any higher fare, until 24 hours before departure.	Nonrefundable fare; unused taxes and fees are refundable, excluding any booking service charge. No routine cancellation credit is published.	Included	2	Free choice

Fare difference on a cheaper change: Lost. On Economy Classic, a cheaper replacement flight does not produce cash or credit: Condor retains the original fare. Taxes and fees are recalculated, and unused taxes and fees remain refundable. The Flex information page also expressly excludes refunds of cheaper-flight fare differences.
Same flight, lower price: No same-flight price-drop credit or adjustment program was confirmed. Practical inference from the rules: Economy Flex can capture a lower price by canceling for a refund at least 24 hours before the first flight and purchasing a new ticket. Choice cancellation incurs USD 240 per person per route, so it is not a fee-free alternative. Zero and Classic generally have only the qualifying US 24-hour window. Condor's current cancellation page says to call customer service because its new website cannot yet process changes or cancellations, despite other pages describing self-service.
Credits (Flight credit): Condor's current general payment FAQ states that flight credit can be redeemed for 18 months from issuance. This is not a promise that a voluntary cancellation or fare decrease on a current US fare produces credit.
24-hour rule: For flights to or from the United States purchased at least seven days before departure, cancel within 24 hours after booking without penalty. This includes otherwise nonrefundable fares. It is a cancellation-and-refund provision, not a free-change or price-adjustment guarantee.
Same-day change: No voluntary same-day change product is published. Condor's fee schedule prohibits rebooking within 24 hours before the affected flight, on departure day, and after an unused flight's departure, for every fare. Involuntary disruption handling is separate.
Schedule changes: For US international itineraries, DOT refund rights apply when departure moves at least six hours earlier or arrival at least six hours later. Cancellation, a changed origin or destination airport, added connections, or an involuntary cabin downgrade also qualify if the traveler declines the changed transportation and alternatives. These rights apply even to nonrefundable fares. A refund must be offered instead of a voucher; if the traveler rejects or does not respond to alternative transportation, the refund is automatic. Refund deadlines are seven business days for credit-card payments and 20 calendar days for other payment methods.

Score breakdown

Repriceability 35%2.5
- Standard fare change fee: 0.0/10 · Economy Classic: USD 180 per passenger per flight segment on US long-haul routes, plus any higher fare, until 24 hours before departure.
- Lowest fare flexibility: 0.0/10 · Economy Zero: Voluntary changes are not permitted.
- Lower fare on the same flight: 4.0/10 · No same-flight price-drop credit or adjustment program was confirmed. Practical inference from the rules: Economy Flex can capture a lower price by canceling for a refund at least 24 hours before the first flight and purchasing a new ticket. Choice cancellation incurs USD 240 per person per route, so it is not a fee-free alternative. Zero and Classic generally have only the qualifying US 24-hour window. Condor's current cancellation page says to call customer service because its new website cannot yet process changes or cancellations, despite other pages describing self-service.
- Credit terms: 7.0/10 · Condor's current general payment FAQ states that flight credit can be redeemed for 18 months from issuance. This is not a promise that a voluntary cancellation or fare decrease on a current US fare produces credit.
- Cancel the standard fare: 0.0/10 · Nonrefundable fare; unused taxes and fees are refundable, excluding any booking service charge. No routine cancellation credit is published.
- Risk-free window: 7.0/10 · For flights to or from the United States purchased at least seven days before departure, cancel within 24 hours after booking without penalty. This includes otherwise nonrefundable fares. It is a cancellation-and-refund provision, not a free-change or price-adjustment guarantee.
- Same-day change: 0.0/10 · No voluntary same-day change product is published. Condor's fee schedule prohibits rebooking within 24 hours before the affected flight, on departure day, and after an unused flight's departure, for every fare. Involuntary disruption handling is separate.
- What Axel saw: does not apply · fewer than 10 attempts · Axel repricing attempts
Refunds and disruptions 20%7.9
- Commitments when the airline causes the problem: 8.0/10 · Covered by: US_DOT_refund_rule, EU261, UK261, Canada_APPR; EU261 covers Condor-operated US–EU flights in both directions, subject to eligibility and exceptions; UK261 covers qualifying UK services, and APPR covers Canadian services. Condor's US plan promises earliest comparable rerouting or reimbursement after cancellation or a Condor-caused missed connection on the same ticket. Its statement about trying another airline appears specifically under oversales and is qualified, not an unconditional cancellation guarantee. Meals, communications, and necessary hotel accommodation and transfers are principally statutory EU261 care. No general written promise of additional cash compensation beyond legal requirements was verified.
- Refund conduct: 10.0/10 · No refund or compensation findings in 5 years
- Refund complaints: 4.8/10 · 4.66 refund complaints per 100,000 passengers (median for airlines based abroad: 4.39) · average monthly DOT complaint cases per 100,000 average monthly passengers to and from the US (DOT T-100, latest 12 months reported)
Reliability 15%5.7
- On-time arrival: 3.9/10 · 69.72% on time (2026-09-01–2026-09-30. Published as Condor Flugdienst. Cancellation rate published directly, not derived.) · OAG September 2026 On-Time Performance rankings
- Cancellations: 10.0/10 · 0.05% cancelled (2026-09-01–2026-09-30. Published as Condor Flugdienst. Cancellation rate published directly, not derived.) · OAG September 2026 On-Time Performance rankings
Fees and transparency 15%3.2
- Carry-on in the lowest fare: 0.0/10 · On US long-haul flights, Economy Zero includes a small personal item only. An overhead-bin carry-on starts at USD 35. The baggage page lists 55 × 40 × 23 cm and an 8 kg combined economy allowance.
- First checked bag: 2.0/10 · For the US routes covered here, Economy Zero's first checked bag up to 23 kg costs USD 75 one way when added in advance. Classic, Choice and Flex include one 23 kg bag; Premium includes one 32 kg bag; Business includes two 32 kg bags. Advance additional bags are USD 120 for the first additional piece and USD 150 for subsequent pieces.
- Seat in the lowest fare: 3.0/10 · fee
- Children seated with a parent: 0.0/10 · US long-haul standard seat reservations start at USD 25 in Economy and USD 35 in Premium; standard Business seats are included. Without a reservation, the check-in system assigns a seat. No US-route guarantee covering every child age 13 or younger was found. Published fee exemptions include families using an approved car seat for a separately ticketed infant under two. Condor also has a narrower Italy-route policy for children aged 2–11, which is not a general US-route guarantee.
- Price shown is price paid: 10.0/10 · No fee-display findings in 5 years
Complaints and handling 10%4.2
- Complaint rate: 4.2/10 · 18.33 complaints per 100,000 passengers (median for airlines based abroad: 14.73) · average monthly DOT complaint cases per 100,000 average monthly passengers to and from the US (DOT T-100, latest 12 months reported)
- Mishandled bags: does not apply · not reported to DOT · U.S. DOT, April, May, July and August 2026
- Mishandled wheelchairs and scooters: does not apply · not reported to DOT · U.S. DOT, April, May, July and August 2026
- Bumping: does not apply · not reported to DOT · U.S. DOT, April to June 2026
Loyalty fairness 5%5.4*
- Miles expiry: does not apply · There is no single Condor mileage-expiry rule: balances are held in the selected partner program and follow that program's terms. A launch of Condor's proposed STRIPES program could not be confirmed.
- Devaluations: does not apply · No loyalty program with published terms was found
- Award pricing: does not apply · unknown

Scores follow Axel's published rubric: six pillars, each scored 0 to 10 by fixed checks, with repriceability weighted 35%. Facts were checked October 26, 2026. No data at all for Loyalty fairness, so it takes the median of all rated airlines.

Refunds and disruptions

US DOT refund rules, EU261, UK261 and Canada's APPR apply to qualifying journeys. EU261 covers eligible Condor-operated US to EU flights in both directions, with care and compensation subject to eligibility. Condor promises earliest comparable rerouting or reimbursement after cancellation or a Condor-caused missed connection on the same ticket.

No routine refund delays or forced vouchers were established from October 2024 onward, but actual processing performance was not verified. In March 2026, Condor promised original-payment refunds for cancelled Dubai flights. On January 19, 2022, Frankfurt Regional Court ordered correction of a misleading pandemic cancellation notice that omitted cash refunds. This was a civil judgment, not a regulator penalty. It was reported as not final, and its subsequent appellate status was not confirmed. No regulator penalties were reported.

Reliability

OAG's September 2026 On-Time Performance rankings reported 69.72% of Condor flights arriving on time and 0.05% cancelled, under the name Condor Flugdienst. Axel sees a clear split: cancellations were exceptionally low, but punctuality was weak. These figures cover September only, not a full year, so they do not establish year-round performance.

Fees

On US long-haul flights, Economy Zero includes only a small personal item. An overhead carry-on starts at $35, and the first checked bag up to 23 kg costs $75 one way in advance. Standard Economy seat reservations start at $25. Without a reservation, check-in assigns a seat, and no general US-route guarantee for children aged 13 or younger to sit with a parent was confirmed.

Economy Classic includes a carry-on and a checked bag up to 23 kg, so compare the total rather than the entry fare. No fee-display findings were recorded in 5 years, but Economy Zero's first price does not include optional bags or reserved seats.

Complaints

Condor's DOT complaint rate was 18.33 per 100,000 passengers, above the 14.73 median for airlines based abroad. Refund complaints were 4.66 per 100,000, versus 4.39. Available complaint months were April, May, July and August 2026. Rates use average monthly US-route complaints and passengers, with DOT T-100 passenger counts covering the latest 12 reported months. DOT did not report mishandled bags or wheelchairs for those months, or bumping for April to June 2026.

Loyalty program

Condor lists Atmos Rewards, JetBlue TrueBlue, Qantas Frequent Flyer and Etihad Guest as partners. Miles follow the chosen program's expiry rules. A STRIPES launch and award pricing were not confirmed. Emirates Skywards stopped awarding miles on Condor flights from May 1, 2026, although its partner page still described redemptions. This was an earning cut, not a confirmed end to redemption access.

Choose Condor if

You have firm dates and can travel with a small personal item.
You find a lower total price after adding baggage and seat fees.

Book elsewhere if

You expect free changes or automatic credit when fares fall.
You need consistently strong on-time performance.
You need a US-route guarantee that children sit with a parent.

Tips

Compare Economy Classic with Economy Zero after adding the overhead carry-on and checked-bag fees.
Add Economy Zero's first checked bag in advance for $75 one way on the US routes covered here.
For eligible US bookings made at least seven days before departure, cancel within 24 hours if you find a better fare.

Questions travelers ask

Does Condor charge change fees?

Yes, except for the first three changes on Economy Flex. Economy Classic costs $180 and Economy Choice $90 per passenger per flight segment on US long-haul routes, plus any higher fare. Economy Flex charges the Economy Classic fee from the fourth change, and higher fares remain payable. Economy Zero cannot be changed voluntarily. Rebooking is not permitted within 24 hours before departure.

Can I get money back if my Condor fare drops?

Usually not. Condor has no confirmed same-flight price-drop adjustment program, and switching Economy Classic to a cheaper flight does not return the fare difference. Economy Flex can capture a lower price by cancelling for a full refund at least 24 hours before the first outbound flight and buying again. Economy Choice cancellation costs $240 per person per route. Economy Zero and Economy Classic generally rely on the qualifying US 24-hour cancellation window.

How long does Condor flight credit last?

Flight credit can be redeemed for 18 months from issuance, according to Condor's general payment FAQ. It is limited to flight-ticket bookings, and unused value remains available under the same code. Transferability and any redemption fee were not confirmed. Do not assume cancelling a ticket creates credit, since current Economy Choice and Economy Flex cancellation rules specify refunds to the original payment method instead.

What do I get if Condor cancels my flight?

Condor offers a refund or alternative transportation. For qualifying US itineraries, rejecting the replacement transportation triggers an automatic original-payment refund, generally within seven business days for credit-card payments or 20 calendar days for other payments. Condor promises earliest comparable rerouting or reimbursement. EU261 can also require meals, communications, necessary hotel accommodation and transfers, with cash compensation depending on eligibility and exceptions. UK261 and Canada's APPR cover qualifying services.

How much are carry-on and checked bags on Condor?

Economy Zero's overhead carry-on starts at $35, and its first checked bag costs $75 one way in advance on the US routes covered here. The checked-bag limit is 23 kg. Only a small personal item is included in Economy Zero. Economy Classic, Economy Choice and Economy Flex include a carry-on and a checked bag up to 23 kg.

Sources

Condor Reorganizes its Shareholder Structure, Condor, 2026-09-25
Economy Class — All fares at a glance, Condor
General Terms of Business and Carriage for flights to/from the United States, Condor, 2026-09-23
Summary of Optional Service Fees, Condor
Premium Economy Class — All fares at a glance, Condor
Business Class, Condor
Full flexibility with the Flex fare, Condor
Cancel a flight, Condor
Booking — Cancellation and rebooking questions, Condor
Carry-on baggage, Condor
Additional baggage, Condor
Seat reservations, Condor
FAQ — Payment methods, refunds and flight credit, Condor
Customer Service Plan, Condor
Refunds, U.S. Department of Transportation
Our Company, Condor
Condor Reorganizes its Shareholder Structure, Condor, 2026-09-25
Attestor to take full control of Condor by Sept. 30, source says, Reuters, republished by Euronext, 2026-07-21
General Terms of Business and Carriage for flights to/from the United States, September 23, 2026, Condor, 2026-09-23
Passenger rights — delays, cancellation and denied boarding, Condor
Air passenger rights, European Union — Your Europe
Does UK law apply to your flight incident?, UK Civil Aviation Authority
Condor Flugdienst GmbH — Canadian Tariff, CTA (A) No. 6, Condor, 2025-07-25
On-Time Performance Review 2025, Cirium
AirHelp Score 2025: Das sind die besten Airlines der Welt, AirHelp, 2025-11-20
Loyalty Programs, Condor
FAQ — Passenger Rights, Condor
Condor darf nach Flugabsage nicht nur Gutschein und Umbuchung anbieten, Verbraucherzentrale Bundesverband
Aviation Enforcement Orders, U.S. Department of Transportation
Condor inaugural flights to Berlin and Hamburg, Condor, 2025-03-01
Southwest Airlines Teams Up With Condor Bringing Additional Travel Options Across the Atlantic, Southwest Airlines, 2025-12-02
Latest Travel Updates and Information, Condor, 2026-03-06
Condor — Emirates Skywards partner, Emirates
More destinations with Condor and Qantas: New partnership connects Australia, New Zealand and Europe, Condor, 2026-09-01
Condor Strengthens North American Network with American Airlines, Condor, 2026-09-16
Condor to discontinue Dubai flights from Berlin Airport and Stuttgart Airport, Condor, 2026-09-22
Customer service — Contact us now, Condor
Terms and conditions for participation in STRIPES, Condor, 2026-03-04
Inspections, investigations and compliance verifications, Canadian Transportation Agency

For AI assistants: the whole rating as text, with every source

Condor rating: 4.5/10 (D tier)

Cheap Condor fares offer little room for changes or price-drop savings

Axel score: 4.5/10, D tier, #76 of 77 airlines. Repriceability: 2.5/10 (#75). Checked October 26, 2026. Source: https://helloaxel.com/en/airlines/condor

Best and worst

Best: Only 0.05% of flights were cancelled in OAG's September 2026 figures.
Best: Economy Flex allows a full original-payment refund when cancelled at least 24 hours before the first outbound flight.
Worst: Economy Classic changes cost $180 per passenger per flight segment on US long-haul routes.
Worst: Economy Zero charges from $35 for an overhead carry-on and $75 for an advance checked bag one way.
Worst: Only 69.72% of flights arrived on time in September 2026.

If the fare drops after you book, can you get money back? Rarely

Condor fares

Fare	Changes	Cancel	Carry-on	Checked bags	Seat
Economy Zero	No changes	Nonrefundable fare; unused taxes and fees are refundable, excluding any booking service charge. The qualifying US 24-hour cancellation rule and involuntary-refund rights override this restriction.	fee	0	Fee
Economy Classic	USD 180 per passenger per flight segment on US long-haul routes, plus any higher fare, until 24 hours before departure.	Nonrefundable fare; unused taxes and fees are refundable, excluding any booking service charge. No routine cancellation credit is published.	included	1	Fee
Economy Choice	USD 90 per passenger per flight segment on US long-haul routes, plus any higher fare, until 24 hours before departure.	Refund to the original payment method less USD 240 per person per route when canceled at least 24 hours before the first flight, under the September 23, 2026 US terms. Within that deadline, only unused taxes and fees remain refundable.	included	1	Fee
Economy Flex	No change fee	Full refund to the original payment method when canceled at least 24 hours before the first outbound flight. After that deadline, or when canceling the return after taking the outbound, only unused taxes and fees are refundable.	included	1	Fee
Premium Classic (premium economy)	USD 250 per passenger per flight segment on US long-haul routes, plus any higher fare, until 24 hours before departure.	Nonrefundable fare; unused taxes and fees are refundable, excluding any booking service charge. No routine cancellation credit is published.	included	1	Fee
Business Classic (business)	USD 360 per passenger per flight segment on US long-haul routes, plus any higher fare, until 24 hours before departure.	Nonrefundable fare; unused taxes and fees are refundable, excluding any booking service charge. No routine cancellation credit is published.	included	2	Free choice

Key facts

Fare difference on a cheaper change: Lost. On Economy Classic, a cheaper replacement flight does not produce cash or credit: Condor retains the original fare. Taxes and fees are recalculated, and unused taxes and fees remain refundable. The Flex information page also expressly excludes refunds of cheaper-flight fare differences.
Same flight, lower price: No same-flight price-drop credit or adjustment program was confirmed. Practical inference from the rules: Economy Flex can capture a lower price by canceling for a refund at least 24 hours before the first flight and purchasing a new ticket. Choice cancellation incurs USD 240 per person per route, so it is not a fee-free alternative. Zero and Classic generally have only the qualifying US 24-hour window. Condor's current cancellation page says to call customer service because its new website cannot yet process changes or cancellations, despite other pages describing self-service.
Credits (Flight credit): Condor's current general payment FAQ states that flight credit can be redeemed for 18 months from issuance. This is not a promise that a voluntary cancellation or fare decrease on a current US fare produces credit.
24-hour rule: For flights to or from the United States purchased at least seven days before departure, cancel within 24 hours after booking without penalty. This includes otherwise nonrefundable fares. It is a cancellation-and-refund provision, not a free-change or price-adjustment guarantee.
Same-day change: No voluntary same-day change product is published. Condor's fee schedule prohibits rebooking within 24 hours before the affected flight, on departure day, and after an unused flight's departure, for every fare. Involuntary disruption handling is separate.
Schedule changes: For US international itineraries, DOT refund rights apply when departure moves at least six hours earlier or arrival at least six hours later. Cancellation, a changed origin or destination airport, added connections, or an involuntary cabin downgrade also qualify if the traveler declines the changed transportation and alternatives. These rights apply even to nonrefundable fares. A refund must be offered instead of a voucher; if the traveler rejects or does not respond to alternative transportation, the refund is automatic. Refund deadlines are seven business days for credit-card payments and 20 calendar days for other payment methods.

Score breakdown

Pillar	Weight	Score
Repriceability	35%	2.5/10
Refunds and disruptions	20%	7.9/10
Reliability	15%	5.7/10
Fees and transparency	15%	3.2/10
Complaints and handling	10%	4.2/10
Loyalty fairness	5%	no data (median 5.4 used)

Repriceability: 2.5/10

Standard fare change fee: 0.0/10 (Economy Classic: USD 180 per passenger per flight segment on US long-haul routes, plus any higher fare, until 24 hours before departure.)
Lowest fare flexibility: 0.0/10 (Economy Zero: Voluntary changes are not permitted.)
Lower fare on the same flight: 4.0/10 (No same-flight price-drop credit or adjustment program was confirmed. Practical inference from the rules: Economy Flex can capture a lower price by canceling for a refund at least 24 hours before the first flight and purchasing a new ticket. Choice cancellation incurs USD 240 per person per route, so it is not a fee-free alternative. Zero and Classic generally have only the qualifying US 24-hour window. Condor's current cancellation page says to call customer service because its new website cannot yet process changes or cancellations, despite other pages describing self-service.)
Credit terms: 7.0/10 (Condor's current general payment FAQ states that flight credit can be redeemed for 18 months from issuance. This is not a promise that a voluntary cancellation or fare decrease on a current US fare produces credit.)
Cancel the standard fare: 0.0/10 (Nonrefundable fare; unused taxes and fees are refundable, excluding any booking service charge. No routine cancellation credit is published.)
Risk-free window: 7.0/10 (For flights to or from the United States purchased at least seven days before departure, cancel within 24 hours after booking without penalty. This includes otherwise nonrefundable fares. It is a cancellation-and-refund provision, not a free-change or price-adjustment guarantee.)
Same-day change: 0.0/10 (No voluntary same-day change product is published. Condor's fee schedule prohibits rebooking within 24 hours before the affected flight, on departure day, and after an unused flight's departure, for every fare. Involuntary disruption handling is separate.)
What Axel saw: does not apply (fewer than 10 attempts). Source: Axel repricing attempts

Refunds and disruptions: 7.9/10

Commitments when the airline causes the problem: 8.0/10 (Covered by: US_DOT_refund_rule, EU261, UK261, Canada_APPR; EU261 covers Condor-operated US–EU flights in both directions, subject to eligibility and exceptions; UK261 covers qualifying UK services, and APPR covers Canadian services. Condor's US plan promises earliest comparable rerouting or reimbursement after cancellation or a Condor-caused missed connection on the same ticket. Its statement about trying another airline appears specifically under oversales and is qualified, not an unconditional cancellation guarantee. Meals, communications, and necessary hotel accommodation and transfers are principally statutory EU261 care. No general written promise of additional cash compensation beyond legal requirements was verified.)
Refund conduct: 10.0/10 (No refund or compensation findings in 5 years)
Refund complaints: 4.8/10 (4.66 refund complaints per 100,000 passengers (median for airlines based abroad: 4.39)). Source: average monthly DOT complaint cases per 100,000 average monthly passengers to and from the US (DOT T-100, latest 12 months reported)

Reliability: 5.7/10

On-time arrival: 3.9/10 (69.72% on time (2026-09-01–2026-09-30. Published as Condor Flugdienst. Cancellation rate published directly, not derived.)). Source: OAG September 2026 On-Time Performance rankings
Cancellations: 10.0/10 (0.05% cancelled (2026-09-01–2026-09-30. Published as Condor Flugdienst. Cancellation rate published directly, not derived.)). Source: OAG September 2026 On-Time Performance rankings

Fees and transparency: 3.2/10

Carry-on in the lowest fare: 0.0/10 (On US long-haul flights, Economy Zero includes a small personal item only. An overhead-bin carry-on starts at USD 35. The baggage page lists 55 × 40 × 23 cm and an 8 kg combined economy allowance.)
First checked bag: 2.0/10 (For the US routes covered here, Economy Zero's first checked bag up to 23 kg costs USD 75 one way when added in advance. Classic, Choice and Flex include one 23 kg bag; Premium includes one 32 kg bag; Business includes two 32 kg bags. Advance additional bags are USD 120 for the first additional piece and USD 150 for subsequent pieces.)
Seat in the lowest fare: 3.0/10 (fee)
Children seated with a parent: 0.0/10 (US long-haul standard seat reservations start at USD 25 in Economy and USD 35 in Premium; standard Business seats are included. Without a reservation, the check-in system assigns a seat. No US-route guarantee covering every child age 13 or younger was found. Published fee exemptions include families using an approved car seat for a separately ticketed infant under two. Condor also has a narrower Italy-route policy for children aged 2–11, which is not a general US-route guarantee.)
Price shown is price paid: 10.0/10 (No fee-display findings in 5 years)

Complaints and handling: 4.2/10

Complaint rate: 4.2/10 (18.33 complaints per 100,000 passengers (median for airlines based abroad: 14.73)). Source: average monthly DOT complaint cases per 100,000 average monthly passengers to and from the US (DOT T-100, latest 12 months reported)
Mishandled bags: does not apply (not reported to DOT). Source: U.S. DOT, April, May, July and August 2026
Mishandled wheelchairs and scooters: does not apply (not reported to DOT). Source: U.S. DOT, April, May, July and August 2026
Bumping: does not apply (not reported to DOT). Source: U.S. DOT, April to June 2026

Loyalty fairness: no data (median 5.4 used)

Miles expiry: does not apply (There is no single Condor mileage-expiry rule: balances are held in the selected partner program and follow that program's terms. A launch of Condor's proposed STRIPES program could not be confirmed.)
Devaluations: does not apply (No loyalty program with published terms was found)
Award pricing: does not apply (unknown)