easyJet rating

4.7/10Axel score · #71 of 77

2.7/10Repriceability · #73

Checked October 26, 2026 · How Axel rates airlines

Book easyJet for fixed dates, not flexibility or ordinary price protection

Axel considers easyJet a conditional budget choice, suitable when the total stays low after bags and seats and your dates are firm. Ordinary bookings provide no refund when fares fall, changes carry substantial fees, and punctuality is weak. Published disruption support is a strength, but it does not make the cheapest ticket flexible.

Best
Standard includes an underseat bag weighing up to 15kg.
easyJet targets processing cancellation refunds within seven days.
Comparable alternative transport can be reimbursed if easyJet cannot carry a cancelled passenger within 24 hours.

Worst
Ordinary bookings return neither cash nor credit when the replacement fare is cheaper.
Standard changes cost £30 online even more than 60 days before departure, plus any higher fare difference.
Only 69.62% of flights arrived on time in September 2026, according to OAG.

If the fare drops after you book, can you get money back?

RarelyRepriceability 2.7/10

Rarely. Ordinary Standard, Extra, Smart+ and Inclusive bookings return no lower fare difference. Online changes cost £30 per passenger, per flight more than 60 days before departure, or £49 within 60 days, plus any higher fare difference. Inclusive Plus offers limited fee-free changes, not lower fare refunds. easyJet Plus advertises vouchers for same-flight price drops. Flight Club offers vouchers for identical flights, with phone claims while the cheaper fare remains available. Its detailed conditions should not be assumed to cover Plus.

Vouchers normally last 12 months minus one day, or 12 months for Flight Club. Book before expiry, travel can follow. Online vouchers require the original account holder. Contact-centre vouchers allow another user with permission and credentials. Cancelling within 24 hours costs £49 online or £55 through Customer Services per booking, with the balance refunded. Cancellation is unavailable less than two hours before the first flight. Axel recorded fewer than 10 repricing attempts, but no observation period or savings results were supplied.

easyJet fares
Fare	Changes	Cancel	Carry-on	Bags	Seat
Standard	Per passenger, per flight: more than 60 days before departure, £30 online or £35 through Customer Services; 60 days or less, £49 online or £54 through Customer Services. Any higher fare difference is additional. Online changes must be completed at least two hours before departure.	Non-refundable after 24 hours, except applicable disruption rights or qualifying exceptional circumstances. Cancel the whole booking within 24 hours for a refund minus the cancellation fee. Government tax on unused flights can be reclaimed.	Fee	0	Fee
Extra	The Standard change-fee schedule applies, plus any higher fare difference.	Non-refundable after 24 hours; the general paid 24-hour cancellation provision and applicable exceptions remain available.	Fee	1	Free choice
Smart+	The Standard change-fee schedule applies, plus any higher fare difference.	Non-refundable after 24 hours; the general paid 24-hour cancellation provision and applicable exceptions remain available.	Included	0	Free choice
Inclusive	The Standard change-fee schedule applies, plus any higher fare difference. The trade-servicing page directs date/time changes through Customer Services.	Non-refundable after 24 hours; the general paid 24-hour cancellation provision and applicable exceptions remain available.	Fee	1	Free choice
Inclusive Plus	No change fee	Non-refundable despite its change flexibility; the general paid 24-hour cancellation provision and applicable exceptions remain available.	Included	1	Free choice

Fare difference on a cheaper change: Lost. An ordinary change to a cheaper flight returns neither cash nor credit; the applicable change fee remains payable. Extra's bag-and-seat bundle does not improve these rights. Flex Pass waives one change fee per flight but does not refund a lower fare difference. Inclusive Plus likewise provides no refund for a cheaper permitted route change. Membership Price Promise claims are a separate benefit.
Same flight, lower price: This classification describes an ordinary nonmember booking, not membership benefits. easyJet's flight-change page says a lower new fare is not refunded and the relevant change fees still apply. There is a membership-only exception: the easyJet Plus page advertises a voucher when the same flight becomes cheaper on the airline's website or app. Flight Club's own terms, labelled Version 1.4, explicitly provide the difference as a credit voucher for the identical date, route and flight number. Flight Club claims must be made by phone while the lower fare remains available; extras, later promotional sales, and bookings already changed by flight or passenger name are excluded. The passenger must travel. Benefits extend to accompanying passengers on the member's booking, but not Flight Club for business partners. New Flight Club invitations are paused. These airline pages were checked on October 26, 2026, but publish no policy update date; the Flight Club version number is not a dated revision. The Plus page confirms the benefit, but its detailed claim conditions were not exposed, so Flight Club's conditions should not automatically be applied to Plus.
Credits (easyJet flight voucher): Normally valid for 12 months minus one day from issue unless easyJet specifies otherwise. Book before expiry; travel may take place afterward. Flight Club terms specify 12 months from issue unless otherwise advised. Transferable: partial.
24-hour rule: The 24-hour cancellation window is not free: cancelling the whole booking costs £49 online or £55 through Customer Services, per booking. The remaining fare and eligible directly purchased extras are refunded. Unused Flex Pass is refundable; used Flex Pass is not. Cancellation is unavailable less than two hours before the first flight, even within 24 hours of booking.
Same-day change: The conditions permit an earlier return flight on the same day for an Earlier Return Flight Fee, without an additional fare difference, subject to availability. A return booking is required and its outbound must already have been flown; the route must match, allowing specified airport groupings. The help page directs ordinary earlier-flight requests to Ground Crew at bag drop. The current fee amount was not confirmed. easyJet Plus includes an earlier return flight without that charge. Inclusive Plus separately allows qualifying date/time changes within its one-day-either-side window.
Schedule changes: The conditions promise notification of cancellations or significant schedule changes but publish no universal numerical refund threshold for advance timetable changes. For cancellations, easyJet offers free rebooking, a full-value voucher or a refund to the original payment account, normally processed within seven days. Its disruption page separately permits a full refund or a later flight when a departure delay exceeds five hours; this is not an advance schedule-change threshold. For EU261-covered flights, the Court of Justice has ruled that bringing departure forward by more than one hour constitutes cancellation.

Score breakdown

Repriceability 35%2.7
- Standard fare change fee: 4.0/10 · Extra: The Standard change-fee schedule applies, plus any higher fare difference.
- Lowest fare flexibility: 4.0/10 · Standard: Per passenger, per flight: more than 60 days before departure, £30 online or £35 through Customer Services; 60 days or less, £49 online or £54 through Customer Services. Any higher fare difference is additional. Online changes must be completed at least two hours before departure.
- Lower fare on the same flight: 0.0/10 · This classification describes an ordinary nonmember booking, not membership benefits. easyJet's flight-change page says a lower new fare is not refunded and the relevant change fees still apply. There is a membership-only exception: the easyJet Plus page advertises a voucher when the same flight becomes cheaper on the airline's website or app. Flight Club's own terms, labelled Version 1.4, explicitly provide the difference as a credit voucher for the identical date, route and flight number. Flight Club claims must be made by phone while the lower fare remains available; extras, later promotional sales, and bookings already changed by flight or passenger name are excluded. The passenger must travel. Benefits extend to accompanying passengers on the member's booking, but not Flight Club for business partners. New Flight Club invitations are paused. These airline pages were checked on October 26, 2026, but publish no policy update date; the Flight Club version number is not a dated revision. The Plus page confirms the benefit, but its detailed claim conditions were not exposed, so Flight Club's conditions should not automatically be applied to Plus.
- Credit terms: 4.0/10 · Normally valid for 12 months minus one day from issue unless easyJet specifies otherwise. Book before expiry; travel may take place afterward. Flight Club terms specify 12 months from issue unless otherwise advised.; transferable: partial
- Cancel the standard fare: 0.0/10 · Non-refundable after 24 hours; the general paid 24-hour cancellation provision and applicable exceptions remain available.
- Risk-free window: 4.0/10 · The 24-hour cancellation window is not free: cancelling the whole booking costs £49 online or £55 through Customer Services, per booking. The remaining fare and eligible directly purchased extras are refunded. Unused Flex Pass is refundable; used Flex Pass is not. Cancellation is unavailable less than two hours before the first flight, even within 24 hours of booking.
- Same-day change: 7.0/10 · The conditions permit an earlier return flight on the same day for an Earlier Return Flight Fee, without an additional fare difference, subject to availability. A return booking is required and its outbound must already have been flown; the route must match, allowing specified airport groupings. The help page directs ordinary earlier-flight requests to Ground Crew at bag drop. The current fee amount was not confirmed. easyJet Plus includes an earlier return flight without that charge. Inclusive Plus separately allows qualifying date/time changes within its one-day-either-side window.
- What Axel saw: does not apply · fewer than 10 attempts · Axel repricing attempts
Refunds and disruptions 20%8.0
- Commitments when the airline causes the problem: 9.0/10 · Covered by: EU261, UK261, Turkey_SHY, Other_national; Coverage depends on the route and operating company: EU261 and UK261 are central, Switzerland applies an EC261-based framework, and Turkey's SHY rules cover eligible departures from Turkey. easyJet publishes meal, overnight-hotel and necessary-transfer assistance. If it cannot get a cancelled passenger to the destination within 24 hours on easyJet, it permits comparable travel on another airline, train, bus or rental car and reimbursement of reasonable costs. These largely implement legal duties, rather than provide additional benefits. No separate cash-compensation guarantee beyond applicable law was located. EU revisions approved in July 2026 were not yet effective on the assessment date.
- Refund conduct: 9.0/10 · 2024-11-04 France DGAC / Ministry responsible for transport $85,051
- Refund complaints: no data, median 5.1/10 used · too few US passengers to measure
Reliability 15%4.8
- On-time arrival: 3.9/10 · 69.62% on time (2026-09-01–2026-09-30. Published as easyJet; the table does not explicitly identify this as a consolidated group figure. Cancellation rate published directly, not derived.) · OAG September 2026 On-Time Performance rankings
- Cancellations: 7.0/10 · 1.87% cancelled (2026-09-01–2026-09-30. Published as easyJet; the table does not explicitly identify this as a consolidated group figure. Cancellation rate published directly, not derived.) · OAG September 2026 On-Time Performance rankings
Fees and transparency 15%4.3
- Carry-on in the lowest fare: 0.0/10 · One underseat bag up to 45 x 36 x 20cm and 15kg is free. An overhead bag up to 56 x 45 x 25cm costs extra. The current replacement fee page gives booking-specific online prices, not a published minimum, and £60 at the boarding gate, matching the cabin-bag help page. The older query-string tariff's £5.99 minimum and £48 gate fee are not used as current prices.
- First checked bag: no data, median 6.0/10 used · No checked bag is included in Standard. The current replacement fee page gives booking-specific online prices rather than fixed minima and charges £60 at bag drop for an unpurchased bag up to 23kg; the hold-luggage help page confirms £60. This replaces reliance on the older query-string tariff's £6.99/£9.49 online minima and £40 bag-drop charge. A current USD minimum was not verified. Extra, Inclusive and Inclusive Plus include one 23kg bag.
- Seat in the lowest fare: 3.0/10 · fee
- Children seated with a parent: 5.0/10 · Standard charges for choosing a seat; otherwise a seat is assigned free at check-in. The current fee page gives booking-specific seat prices rather than the older £0.99 minimum. The children help page says each child under 12 will be seated close to an adult on the same booking, potentially arranged at the airport or onboard, and recommends checking in no later than seven days before departure. The October 2, 2026 announcement says cabin crew will seat families together if necessary, but describes extending the protected age to 14 and under as a proposal to be followed once effective. A universal adjacent-seat guarantee for every child aged 13 or under was not confirmed.
- Price shown is price paid: 7.0/10 · 2024-05-10 Spain Ministry of Social Rights, Consumer Affairs and Agenda 2030
Complaints and handling 10%5.2*
- Complaint rate: does not apply · too few US passengers to measure
- Mishandled bags: does not apply · not reported to DOT · U.S. DOT, April, May, July and August 2026
- Mishandled wheelchairs and scooters: does not apply · not reported to DOT · U.S. DOT, April, May, July and August 2026
- Bumping: does not apply · not reported to DOT · U.S. DOT, April to June 2026
Loyalty fairness 5%5.4*
- Miles expiry: does not apply · These are benefits programmes rather than a conventional redeemable-miles scheme, so mileage expiry is not applicable. Plus membership runs for 12 months and automatically renews unless cancelled under its terms. Flight Club membership is reviewed annually; its flight vouchers normally expire 12 months after issue.
- Devaluations: does not apply · No loyalty program with published terms was found
- Award pricing: does not apply · unknown

Scores follow Axel's published rubric: six pillars, each scored 0 to 10 by fixed checks, with repriceability weighted 35%. Facts were checked October 26, 2026. No data at all for Complaints and handling and Loyalty fairness, so they take the median of all rated airlines. No data for 2 checks (Refund complaints, First checked bag), each scored at the median of all rated airlines.

Refunds and disruptions

EU261, UK261, Switzerland's EC261-based framework and Turkey's SHY rules apply depending on route and operating company. easyJet publishes meals, overnight hotels and necessary transfers. If it cannot carry a cancelled passenger within 24 hours, it allows comparable alternative transport and reimbursement of reasonable costs. Cancellation choices include free rebooking, an optional voucher or a refund to the original payment account, normally processed within seven days. A delay of at least five hours permits abandonment and reimbursement.

Recent evidence does not establish routine ticket-refund delays or compulsory vouchers. On November 4, 2024, France's DGAC and ministry responsible for transport imposed $85,051 for refund violations in 13 COVID-era cancellation cases and a separate $42,526 for incomplete rights information. No separate cash-compensation guarantee beyond applicable law was located.

Regulator actions since October 2021

November 2024, France DGAC / Ministry responsible for transport: Decision 109 imposed €78,000 for refund violations involving 13 COVID-era cancellation cases, including the seven-day deadline and the requirement for passenger agreement before using travel vouchers. Converted at the November 4, 2024 ECB reference rate of $1.0904 per euro. Source
November 2024, France DGAC / Ministry responsible for transport: The same Decision 109 separately imposed €39,000 for failure to inform passengers fully of their rights in 13 COVID-era cancellation cases. Converted at the November 4, 2024 ECB reference rate of $1.0904 per euro; this is separate from the €78,000 refund penalty. Source
May 2024, Spain Ministry of Social Rights, Consumer Affairs and Agenda 2030: Spain imposed a €29,094,441 fine concerning cabin-baggage charges, adjacent seating for accompanying dependent passengers, pricing practices and refusal of cash payments; the ministry subsequently rejected easyJet's administrative appeal, announced November 22, 2024. USD conversion uses the May 10, 2024 ECB reference rate of $1.0779 per euro; easyJet's May 2026 accounts still described a judicial appeal, not a final court resolution. Source

Reliability

OAG's September 2026 On-Time Performance rankings report 69.62% on time and 1.87% cancelled for easyJet. The table does not explicitly identify a consolidated group figure. Punctuality is a weakness, with cancellations less concerning than late arrivals.

For calendar year 2024, Cirium reported 68.43% on time. The research calculated a 1.02% cancellation rate from 5,783 cancellations among 569,574 flights. These annual figures are not 2026 results.

Fees

Standard includes an underseat bag, but no overhead or checked bag. Online bag and seat prices depend on the booking. An unpurchased overhead bag costs £60 at the gate, and an unpurchased checked bag up to 23kg costs £60 at bag drop. Seat assignment at check-in is free, choosing costs extra. Children under 12 are seated close to an adult on the same booking.

Displayed fares include government taxes, but optional extras raise the total. Mandatory checkout additions were not confirmed. On May 10, 2024, Spain's Ministry of Social Rights, Consumer Affairs and Agenda 2030 imposed a €29,094,441 fine concerning baggage, dependent seating, pricing and cash payments. easyJet's May 2026 accounts still described a judicial appeal.

Complaints

A complaint rate per 100,000 passengers could not be measured because easyJet had too few US passengers for that measure. This is missing coverage, not evidence of few complaints. U.S. DOT data for April, May, July and August 2026 do not report easyJet's mishandled bags or wheelchairs and scooters. Bumping figures are also not reported in the April to June 2026 DOT data.

Loyalty program

easyJet Plus is a paid benefits subscription, not a redeemable-miles scheme. Membership lasts 12 months and automatically renews unless cancelled under its terms. Flight Club is invitation-only, reviewed annually, and new invitations are paused. Its flight vouchers normally expire after 12 months. Mileage expiry is not applicable. Award pricing and cuts in the last 24 months were not confirmed.

Choose easyJet if

Travel with only the included underseat bag.
Keep your dates fixed and compare the total after extras.
You value published disruption assistance over fare flexibility.

Book elsewhere if

You expect cash or credit whenever the fare falls.
You want bags, seat choice and flexibility included in the cheapest fare.
You need consistently strong punctuality.

Tips

Compare Extra with Standard plus a 23kg checked bag and a standard seat.
Buy required baggage before the airport to avoid the £60 gate or bag drop charge.
Check in no later than seven days before departure when travelling with children under 12.

Questions travelers ask

Does easyJet charge change fees?

Yes, for Standard, Extra, Smart+ and Inclusive. More than 60 days before departure, changes cost £30 online or £35 through Customer Services per passenger, per flight. Within 60 days, the fees are £49 and £54 respectively, plus any higher fare difference. Online changes must be completed at least two hours before departure. The trade-only Inclusive Plus waives fees and fare differences for qualifying date/time changes within one day either side of the original date.

Can I get money back if the fare drops after booking?

Not on an ordinary booking. A cheaper fare returns neither cash nor credit, and changing flights still attracts the applicable fee. easyJet Plus advertises a same-flight price-drop voucher. Flight Club also offers vouchers for the identical date, route and flight number, with claims made by phone while the lower fare remains available. Flight Club excludes later promotional sales, extras and bookings already changed by flight or passenger name. Plus's detailed claim conditions were not confirmed.

How long do easyJet credits last?

Usually 12 months minus one day from issue, unless easyJet specifies otherwise. Flight Club terms normally allow 12 months. You must book before expiry, but travel can take place later. Online vouchers require the original account holder. A contact-centre-issued voucher can be used by someone else with the owner's permission, code and password. The booking currency must match the voucher, and unused value remains available until expiry.

What do I get if easyJet cancels my flight?

You can choose free rebooking, a full-value voucher or a refund to the original payment account. easyJet normally processes refunds within seven days, although bank processing can take longer. Depending on the disruption and applicable law, meals, overnight hotels and necessary transfers are available. If easyJet cannot get you to your destination within 24 hours, it permits comparable travel on another airline, train, bus or rental car and reimbursement of reasonable costs.

How much do carry-on and checked bags cost?

Standard includes an underseat bag up to 45 x 36 x 20cm and 15kg. An overhead bag up to 56 x 45 x 25cm costs extra, with booking-specific online prices and a £60 gate charge. Standard includes no checked bag. An unpurchased checked bag up to 23kg costs £60 at bag drop. Extra, Inclusive and Inclusive Plus include a 23kg checked bag, while Smart+ includes the larger cabin bag but no checked bag.

Sources

Apollo’s Possible Acquisition of easyJet plc, easyJet, 2026-09-07
Scheme Publication Announcement, easyJet plc, 2026-10-15
Our routes, fares and products, easyJet
Business fares, easyJet
Our fares, bundles and membership benefits — effective September 30, 2025, easyJet, 2025-09-30
Fees and Charges — current replacement help-centre page, easyJet
Terms and Conditions, easyJet
Cancelling your flight, easyJet
easyJet Flight Club — Terms and conditions, Version 1.4, easyJet
An easier way to travel with easyJet Plus, easyJet
Check your Voucher Balance — voucher terms and FAQs, easyJet
Delays and cancellations, easyJet
Cabin bags, easyJet
Choosing a seat, easyJet
Flying with children, easyJet
Business model, easyJet plc
Travel trade partners, easyJet
Change flight and change name, easyJet
Fees and charges — older readable query-string tariff, easyJet
New UK airline rules: What's changing and how easyJet is responding, easyJet, 2026-10-02
Hold luggage, easyJet
Apollo easyJet Takeover Bid: acquisition updates, easyJet
Apollo's easyJet buyout faces union pushback ahead of first quarter 2027 close, Reuters, via MarketScreener, 2026-10-15
Administrative appeal 92-24: EASYJET AIRLINE COMPANY LIMITED, Spain Ministry of Social Rights, Consumer Affairs and Agenda 2030
Consumo sanciona con 179 millones de euros a cinco aerolíneas low cost por prácticas abusivas, Spain Ministry of Social Rights, Consumer Affairs and Agenda 2030, 2024-11-22
Euro foreign exchange reference rates as of 10 May 2024, Banca d'Italia, 2024-05-10
Sanctions des compagnies aériennes pour non respect des droits des passagers, French Ministry responsible for transport / DGAC
Euro exchange rates: 4 November 2024, Official Journal of the European Union / European Central Bank, 2024-11-05
Twenty-one European airlines agree to modify their practices regarding environmental claims, European Commission, 2025-11-06
Notice of your rights in case of flight delays, cancellations and denied boarding, easyJet
Regulation on the Rights of Passengers Traveling by Air: SHY-Passenger, Türkiye Directorate General of Civil Aviation
Air Passenger Rights, Swiss Federal Office of Civil Aviation
Virgin Atlantic ranked most punctual airline in UK market, Travel Weekly, 2025-01-02
Cirium On-Time Performance Review 2024, Cirium
Cirium On-Time Performance Review 2025, Cirium, hosted by Poder360
The airlines that get Britons there on time – and those that don't, AirHelp, 2025-11-18
easyJet Plus: terms and conditions, easyJet
Contact easyJet, easyJet
EasyJet refuses to honour a promised £472 refund, The Guardian, 2026-02-10
Results for the six months ending 31 March 2026, easyJet, 2026-05-21
Easyjet's cabin crews in Spain to strike on June 25–27, Reuters, via London South East, 2025-06-17
Huelga de TCP de easyJet con siete vuelos cancelados en Málaga, Cadena SER, 2025-06-26
European Aviation Trends: impact of the July 2025 French ATC strikes, Eurocontrol, 2025-07
Council gives final clearance for stronger air passenger rights, Council of the European Union, 2026-07-13

For AI assistants: the whole rating as text, with every source

easyJet rating: 4.7/10 (D tier)

Book easyJet for fixed dates, not flexibility or ordinary price protection

Axel score: 4.7/10, D tier, #71 of 77 airlines. Repriceability: 2.7/10 (#73). Checked October 26, 2026. Source: https://helloaxel.com/en/airlines/easyjet

Best and worst

Best: Standard includes an underseat bag weighing up to 15kg.
Best: easyJet targets processing cancellation refunds within seven days.
Best: Comparable alternative transport can be reimbursed if easyJet cannot carry a cancelled passenger within 24 hours.
Worst: Ordinary bookings return neither cash nor credit when the replacement fare is cheaper.
Worst: Standard changes cost £30 online even more than 60 days before departure, plus any higher fare difference.
Worst: Only 69.62% of flights arrived on time in September 2026, according to OAG.

If the fare drops after you book, can you get money back? Rarely

easyJet fares

Fare	Changes	Cancel	Carry-on	Checked bags	Seat
Standard	Per passenger, per flight: more than 60 days before departure, £30 online or £35 through Customer Services; 60 days or less, £49 online or £54 through Customer Services. Any higher fare difference is additional. Online changes must be completed at least two hours before departure.	Non-refundable after 24 hours, except applicable disruption rights or qualifying exceptional circumstances. Cancel the whole booking within 24 hours for a refund minus the cancellation fee. Government tax on unused flights can be reclaimed.	fee	0	Fee
Extra	The Standard change-fee schedule applies, plus any higher fare difference.	Non-refundable after 24 hours; the general paid 24-hour cancellation provision and applicable exceptions remain available.	fee	1	Free choice
Smart+	The Standard change-fee schedule applies, plus any higher fare difference.	Non-refundable after 24 hours; the general paid 24-hour cancellation provision and applicable exceptions remain available.	included	0	Free choice
Inclusive	The Standard change-fee schedule applies, plus any higher fare difference. The trade-servicing page directs date/time changes through Customer Services.	Non-refundable after 24 hours; the general paid 24-hour cancellation provision and applicable exceptions remain available.	fee	1	Free choice
Inclusive Plus	No change fee	Non-refundable despite its change flexibility; the general paid 24-hour cancellation provision and applicable exceptions remain available.	included	1	Free choice

Key facts

Fare difference on a cheaper change: Lost. An ordinary change to a cheaper flight returns neither cash nor credit; the applicable change fee remains payable. Extra's bag-and-seat bundle does not improve these rights. Flex Pass waives one change fee per flight but does not refund a lower fare difference. Inclusive Plus likewise provides no refund for a cheaper permitted route change. Membership Price Promise claims are a separate benefit.
Same flight, lower price: This classification describes an ordinary nonmember booking, not membership benefits. easyJet's flight-change page says a lower new fare is not refunded and the relevant change fees still apply. There is a membership-only exception: the easyJet Plus page advertises a voucher when the same flight becomes cheaper on the airline's website or app. Flight Club's own terms, labelled Version 1.4, explicitly provide the difference as a credit voucher for the identical date, route and flight number. Flight Club claims must be made by phone while the lower fare remains available; extras, later promotional sales, and bookings already changed by flight or passenger name are excluded. The passenger must travel. Benefits extend to accompanying passengers on the member's booking, but not Flight Club for business partners. New Flight Club invitations are paused. These airline pages were checked on October 26, 2026, but publish no policy update date; the Flight Club version number is not a dated revision. The Plus page confirms the benefit, but its detailed claim conditions were not exposed, so Flight Club's conditions should not automatically be applied to Plus.
Credits (easyJet flight voucher): Normally valid for 12 months minus one day from issue unless easyJet specifies otherwise. Book before expiry; travel may take place afterward. Flight Club terms specify 12 months from issue unless otherwise advised. Transferable: partial.
24-hour rule: The 24-hour cancellation window is not free: cancelling the whole booking costs £49 online or £55 through Customer Services, per booking. The remaining fare and eligible directly purchased extras are refunded. Unused Flex Pass is refundable; used Flex Pass is not. Cancellation is unavailable less than two hours before the first flight, even within 24 hours of booking.
Same-day change: The conditions permit an earlier return flight on the same day for an Earlier Return Flight Fee, without an additional fare difference, subject to availability. A return booking is required and its outbound must already have been flown; the route must match, allowing specified airport groupings. The help page directs ordinary earlier-flight requests to Ground Crew at bag drop. The current fee amount was not confirmed. easyJet Plus includes an earlier return flight without that charge. Inclusive Plus separately allows qualifying date/time changes within its one-day-either-side window.
Schedule changes: The conditions promise notification of cancellations or significant schedule changes but publish no universal numerical refund threshold for advance timetable changes. For cancellations, easyJet offers free rebooking, a full-value voucher or a refund to the original payment account, normally processed within seven days. Its disruption page separately permits a full refund or a later flight when a departure delay exceeds five hours; this is not an advance schedule-change threshold. For EU261-covered flights, the Court of Justice has ruled that bringing departure forward by more than one hour constitutes cancellation.

Score breakdown

Pillar	Weight	Score
Repriceability	35%	2.7/10
Refunds and disruptions	20%	8.0/10
Reliability	15%	4.8/10
Fees and transparency	15%	4.3/10
Complaints and handling	10%	no data (median 5.2 used)
Loyalty fairness	5%	no data (median 5.4 used)

Repriceability: 2.7/10

Standard fare change fee: 4.0/10 (Extra: The Standard change-fee schedule applies, plus any higher fare difference.)
Lowest fare flexibility: 4.0/10 (Standard: Per passenger, per flight: more than 60 days before departure, £30 online or £35 through Customer Services; 60 days or less, £49 online or £54 through Customer Services. Any higher fare difference is additional. Online changes must be completed at least two hours before departure.)
Lower fare on the same flight: 0.0/10 (This classification describes an ordinary nonmember booking, not membership benefits. easyJet's flight-change page says a lower new fare is not refunded and the relevant change fees still apply. There is a membership-only exception: the easyJet Plus page advertises a voucher when the same flight becomes cheaper on the airline's website or app. Flight Club's own terms, labelled Version 1.4, explicitly provide the difference as a credit voucher for the identical date, route and flight number. Flight Club claims must be made by phone while the lower fare remains available; extras, later promotional sales, and bookings already changed by flight or passenger name are excluded. The passenger must travel. Benefits extend to accompanying passengers on the member's booking, but not Flight Club for business partners. New Flight Club invitations are paused. These airline pages were checked on October 26, 2026, but publish no policy update date; the Flight Club version number is not a dated revision. The Plus page confirms the benefit, but its detailed claim conditions were not exposed, so Flight Club's conditions should not automatically be applied to Plus.)
Credit terms: 4.0/10 (Normally valid for 12 months minus one day from issue unless easyJet specifies otherwise. Book before expiry; travel may take place afterward. Flight Club terms specify 12 months from issue unless otherwise advised.; transferable: partial)
Cancel the standard fare: 0.0/10 (Non-refundable after 24 hours; the general paid 24-hour cancellation provision and applicable exceptions remain available.)
Risk-free window: 4.0/10 (The 24-hour cancellation window is not free: cancelling the whole booking costs £49 online or £55 through Customer Services, per booking. The remaining fare and eligible directly purchased extras are refunded. Unused Flex Pass is refundable; used Flex Pass is not. Cancellation is unavailable less than two hours before the first flight, even within 24 hours of booking.)
Same-day change: 7.0/10 (The conditions permit an earlier return flight on the same day for an Earlier Return Flight Fee, without an additional fare difference, subject to availability. A return booking is required and its outbound must already have been flown; the route must match, allowing specified airport groupings. The help page directs ordinary earlier-flight requests to Ground Crew at bag drop. The current fee amount was not confirmed. easyJet Plus includes an earlier return flight without that charge. Inclusive Plus separately allows qualifying date/time changes within its one-day-either-side window.)
What Axel saw: does not apply (fewer than 10 attempts). Source: Axel repricing attempts

Refunds and disruptions: 8.0/10

Commitments when the airline causes the problem: 9.0/10 (Covered by: EU261, UK261, Turkey_SHY, Other_national; Coverage depends on the route and operating company: EU261 and UK261 are central, Switzerland applies an EC261-based framework, and Turkey's SHY rules cover eligible departures from Turkey. easyJet publishes meal, overnight-hotel and necessary-transfer assistance. If it cannot get a cancelled passenger to the destination within 24 hours on easyJet, it permits comparable travel on another airline, train, bus or rental car and reimbursement of reasonable costs. These largely implement legal duties, rather than provide additional benefits. No separate cash-compensation guarantee beyond applicable law was located. EU revisions approved in July 2026 were not yet effective on the assessment date.)
Refund conduct: 9.0/10 (2024-11-04 France DGAC / Ministry responsible for transport $85,051)
Refund complaints: no data, median 5.1/10 used (too few US passengers to measure)

Reliability: 4.8/10

On-time arrival: 3.9/10 (69.62% on time (2026-09-01–2026-09-30. Published as easyJet; the table does not explicitly identify this as a consolidated group figure. Cancellation rate published directly, not derived.)). Source: OAG September 2026 On-Time Performance rankings
Cancellations: 7.0/10 (1.87% cancelled (2026-09-01–2026-09-30. Published as easyJet; the table does not explicitly identify this as a consolidated group figure. Cancellation rate published directly, not derived.)). Source: OAG September 2026 On-Time Performance rankings

Fees and transparency: 4.3/10

Carry-on in the lowest fare: 0.0/10 (One underseat bag up to 45 x 36 x 20cm and 15kg is free. An overhead bag up to 56 x 45 x 25cm costs extra. The current replacement fee page gives booking-specific online prices, not a published minimum, and £60 at the boarding gate, matching the cabin-bag help page. The older query-string tariff's £5.99 minimum and £48 gate fee are not used as current prices.)
First checked bag: no data, median 6.0/10 used (No checked bag is included in Standard. The current replacement fee page gives booking-specific online prices rather than fixed minima and charges £60 at bag drop for an unpurchased bag up to 23kg; the hold-luggage help page confirms £60. This replaces reliance on the older query-string tariff's £6.99/£9.49 online minima and £40 bag-drop charge. A current USD minimum was not verified. Extra, Inclusive and Inclusive Plus include one 23kg bag.)
Seat in the lowest fare: 3.0/10 (fee)
Children seated with a parent: 5.0/10 (Standard charges for choosing a seat; otherwise a seat is assigned free at check-in. The current fee page gives booking-specific seat prices rather than the older £0.99 minimum. The children help page says each child under 12 will be seated close to an adult on the same booking, potentially arranged at the airport or onboard, and recommends checking in no later than seven days before departure. The October 2, 2026 announcement says cabin crew will seat families together if necessary, but describes extending the protected age to 14 and under as a proposal to be followed once effective. A universal adjacent-seat guarantee for every child aged 13 or under was not confirmed.)
Price shown is price paid: 7.0/10 (2024-05-10 Spain Ministry of Social Rights, Consumer Affairs and Agenda 2030)

Complaints and handling: no data (median 5.2 used)

Complaint rate: does not apply (too few US passengers to measure)
Mishandled bags: does not apply (not reported to DOT). Source: U.S. DOT, April, May, July and August 2026
Mishandled wheelchairs and scooters: does not apply (not reported to DOT). Source: U.S. DOT, April, May, July and August 2026
Bumping: does not apply (not reported to DOT). Source: U.S. DOT, April to June 2026

Loyalty fairness: no data (median 5.4 used)

Miles expiry: does not apply (These are benefits programmes rather than a conventional redeemable-miles scheme, so mileage expiry is not applicable. Plus membership runs for 12 months and automatically renews unless cancelled under its terms. Flight Club membership is reviewed annually; its flight vouchers normally expire 12 months after issue.)
Devaluations: does not apply (No loyalty program with published terms was found)
Award pricing: does not apply (unknown)