Arajet rating

4.5/10Axel score · #75 of 77

2.7/10Repriceability · #74

Checked October 26, 2026 · How Axel rates airlines

Rigid tickets and high complaints make Arajet hard to justify

Axel considers Arajet a poor choice unless its total price is clearly lower after bags and seats are added. Basic locks in your dates, fare drops do not generate refunds or credit, and U.S. complaint rates are well above the median for airlines based abroad. Extra removes change fees, but does not make the ticket refundable.

Best
Extra waives date-change fees, with any higher fare difference still payable.
Direct bookings made at least seven days ahead have a 24-hour full-refund window.

Worst
Basic does not permit voluntary date changes.
A lower fare after booking earns no refund or adjustment.
DOT complaints reached 30.23 per 100,000 passengers in April and May 2026.

If the fare drops after you book, can you get money back?

RarelyRepriceability 2.7/10

Rarely. Arajet refuses refunds or adjustments when your booked fare drops, and a cheaper replacement flight produces no residual credit. Basic prohibits voluntary date changes. Classic and Comfort charge an unpublished change fee plus any higher fare difference, while Extra waives the change fee. Ordinary fares are nonrefundable, with no routine cancellation credit. Direct bookings made at least seven days before departure qualify for cancellation within 24 hours for a full refund. Refund Flex must be bought initially and used before check-in, at least 24 hours before the first segment. It permits a voucher or original-payment refund, but its purchase price is not refunded.

General Arajet Vouchers last 12 months and are passenger-specific and non-transferable. Vouchers replacing refunds for covered U.S. disruptions must last at least five years under DOT requirements. Neither a price drop nor ordinary cancellation automatically earns a voucher. Axel has no confirmed repricing result or observation period to report.

Arajet fares
Fare	Changes	Cancel	Carry-on	Bags	Seat
Basic	No changes	Non-refundable, with no routine cancellation credit published. Optional Refund Flex, qualifying 24-hour cancellations and applicable disruption rights provide exceptions. Eligible unused taxes may be refundable.	Fee	0	Fee
Classic	Change fee plus any higher fare difference. The current changes page does not publish the fee amount.	Non-refundable, with no routine cancellation credit published. Optional Refund Flex, qualifying 24-hour cancellations and applicable disruption rights provide exceptions. Eligible unused taxes may be refundable.	Included	0	Free choice
Comfort	Change fee plus any higher fare difference. The current changes page does not publish the fee amount.	Non-refundable, with no routine cancellation credit published. Optional Refund Flex, qualifying 24-hour cancellations and applicable disruption rights provide exceptions. Eligible unused taxes may be refundable.	Fee	1	Free choice
Extra	No change fee	Non-refundable, with no routine cancellation credit published. Optional Refund Flex, qualifying 24-hour cancellations and applicable disruption rights provide exceptions. Eligible unused taxes may be refundable.	Included	1	Free choice

Fare difference on a cheaper change: Lost. Arajet's current changes page says a lower-priced replacement flight generates no refund of the difference; no residual credit is promised. Classic's applicable change fee remains payable.
Same flight, lower price: Conditions of Carriage section 5.1 expressly denies refunds or adjustments after a booked fare falls. Eligible 24-hour cancellation or separately purchased Refund Flex may permit cancellation and rebooking, but neither is a price guarantee. Refund Flex must be purchased initially and used before check-in, at least 24 hours before the first segment; its purchase price is not refunded for voluntary cancellation.
Credits (Arajet Voucher): Arajet's Conditions of Carriage, filename version 01.9, states a general validity of one year, meaning 12 months. The document displays no publication or update date; it was rechecked on October 26, 2026. However, DOT's Refunds page, updated November 7, 2025, requires vouchers offered instead of a refund for covered cancellations or significant changes to last at least five years. The numeric field is null because validity varies: generally 12 months, but at least 60 months for those U.S.-protected refund-substitute vouchers. Transferable: no.
24-hour rule: For direct purchases made at least seven calendar days before the first departure, Arajet's contract allows cancellation within 24 hours for a full refund. Its U.S. Customer Service Plan describes a 24-hour hold-or-cancel alternative. Neither establishes free cancellation for purchases within seven days of departure.
Same-day change: Arajet's current Changes and Modifications page permits ordinary changes until three hours before departure, subject to availability: Classic and Comfort charge a fee plus any higher fare difference, Extra waives the change fee, and Basic prohibits changes. The page shows no publication or update date in the readable indexed text; it was checked on October 26, 2026. Neither it nor contract section 4.3 confirms a separate same-day confirmed-change or standby service. The availability field therefore remains unknown rather than treating ordinary change fees as proof of a dedicated same-day product.
Schedule changes: Arajet's U.S. plan identifies departure at least six hours earlier, arrival at least six hours later, changed origin/destination airports and added connections as significant changes. DOT additionally covers downgrades and specified accessibility changes. Travelers declining replacement travel and credit are entitled to an original-payment refund; applicable refunds must be automatic, normally within seven business days for credit cards or 20 calendar days otherwise. Arajet offers rebooking, rerouting, vouchers or refunds. Its general contract separately offers refunds for cancellations or delays exceeding two hours; application of that more generous wording to advance U.S. schedule changes remains unconfirmed.

Score breakdown

Repriceability 35%2.7
- Standard fare change fee: 4.0/10 · Classic: Change fee plus any higher fare difference. The current changes page does not publish the fee amount.
- Lowest fare flexibility: 0.0/10 · Basic: Voluntary date changes are not permitted.
- Lower fare on the same flight: 0.0/10 · Conditions of Carriage section 5.1 expressly denies refunds or adjustments after a booked fare falls. Eligible 24-hour cancellation or separately purchased Refund Flex may permit cancellation and rebooking, but neither is a price guarantee. Refund Flex must be purchased initially and used before check-in, at least 24 hours before the first segment; its purchase price is not refunded for voluntary cancellation.
- Credit terms: 7.0/10 · Arajet's Conditions of Carriage, filename version 01.9, states a general validity of one year, meaning 12 months. The document displays no publication or update date; it was rechecked on October 26, 2026. However, DOT's Refunds page, updated November 7, 2025, requires vouchers offered instead of a refund for covered cancellations or significant changes to last at least five years. The numeric field is null because validity varies: generally 12 months, but at least 60 months for those U.S.-protected refund-substitute vouchers.; transferable: no
- Cancel the standard fare: 0.0/10 · Non-refundable, with no routine cancellation credit published. Optional Refund Flex, qualifying 24-hour cancellations and applicable disruption rights provide exceptions. Eligible unused taxes may be refundable.
- Risk-free window: 7.0/10 · For direct purchases made at least seven calendar days before the first departure, Arajet's contract allows cancellation within 24 hours for a full refund. Its U.S. Customer Service Plan describes a 24-hour hold-or-cancel alternative. Neither establishes free cancellation for purchases within seven days of departure.
- Same-day change: no data, median 7.0/10 used · Arajet's current Changes and Modifications page permits ordinary changes until three hours before departure, subject to availability: Classic and Comfort charge a fee plus any higher fare difference, Extra waives the change fee, and Basic prohibits changes. The page shows no publication or update date in the readable indexed text; it was checked on October 26, 2026. Neither it nor contract section 4.3 confirms a separate same-day confirmed-change or standby service. The availability field therefore remains unknown rather than treating ordinary change fees as proof of a dedicated same-day product.
- What Axel saw: does not apply · fewer than 10 attempts · Axel repricing attempts
Refunds and disruptions 20%6.2
- Commitments when the airline causes the problem: 6.0/10 · Covered by: US_DOT_refund_rule, Canada_APPR, Brazil_ANAC_400, Other_national; Coverage depends on the itinerary: U.S. DOT refund protections apply to U.S. flights, Canadian APPR to covered Canadian itineraries, Brazil's ANAC Resolution 400 to Brazilian services, and national protections also apply in markets such as Colombia and Mexico. For U.S. disruptions, Arajet's service plan prioritizes its next available flight. General conditions offer hotels to non-local customers after airline-caused cancellations requiring next-day rebooking, but exclude the booking's originating city. Other amenities are discretionary, not a universal meals promise. Another carrier may be offered, but is not guaranteed; self-booked replacement flights are excluded from reimbursement. No beyond-law cash-compensation commitment was verified.
- Refund conduct: 10.0/10 · No refund or compensation findings in 5 years
- Refund complaints: 1.2/10 · 12.68 refund complaints per 100,000 passengers (median for airlines based abroad: 4.39) · DOT complaint cases per 100,000 passengers on flights to and from the US (DOT T-100), April and May 2026; a month with fewer than 5 cases, which DOT does not list, counts as 2
Reliability 15%7.7*
- On-time arrival: does not apply · no data
- Cancellations: does not apply · no data · unknown
Fees and transparency 15%4.3
- Carry-on in the lowest fare: 0.0/10 · Basic includes only a personal item. An overhead carry-on costs extra and may weigh up to 12 kg, measuring 56 × 46 × 25 cm including handles and wheels. Arajet's general USD table lists starting prices per segment of $30 during booking, $40 at the 14-day stage, $45 at the two-day stage, $55 during online check-in and $80 at the airport. These are not verified U.S.-route checkout prices.
- First checked bag: no data, median 6.0/10 used · Basic and Classic exclude checked baggage; Comfort and Extra include one 23 kg bag, up to 158 cm total dimensions. The general USD table lists first-bag starting prices per segment of $33 during booking, $50 at the 14-day stage, $55 at the two-day stage, $60 during online check-in and $70 at the airport. Prices depend on route, dates and fare; the lowest actual advance-purchase U.S.-route price was not confirmed.
- Seat in the lowest fare: 3.0/10 · fee
- Children seated with a parent: 5.0/10 · Arajet's published international tariff DM1, version 4, issued January 16, 2025, covers Canada/United States routes and contains an affirmative free child-seating policy in Rule 35(E)-(F). It provides seating assistance adjacent to an accompanying person for children four and under, in the same row with no more than one intervening seat for ages five–11, and no more than one row away for ages 12–13. If necessary, staff seek volunteers at the gate and onboard. This is conditional proximity assistance, not guaranteed adjacent seating for every child 13 or under. The current Seats page warns that random assignment can separate travelers, but does not expressly withdraw the tariff policy. That page displays no update date in readable indexed text; both sources were rechecked October 26, 2026. Basic seat choice costs extra; automatic assignment is free.
- Price shown is price paid: 7.0/10 · 2023-09-22 Canadian Transportation Agency
Complaints and handling 10%2.4
- Complaint rate: 2.4/10 · 30.23 complaints per 100,000 passengers (median for airlines based abroad: 14.73) · DOT complaint cases per 100,000 passengers on flights to and from the US (DOT T-100), April and May 2026; a month with fewer than 5 cases, which DOT does not list, counts as 2
- Mishandled bags: does not apply · not reported to DOT · U.S. DOT, April, May, July and August 2026
- Mishandled wheelchairs and scooters: does not apply · not reported to DOT · U.S. DOT, April, May, July and August 2026
- Bumping: does not apply · not reported to DOT · U.S. DOT, April to June 2026
Loyalty fairness 5%5.4*
- Miles expiry: does not apply · No current public points/miles expiry terms were located. The official referral site offers vouchers, which should not be treated as airline miles.
- Devaluations: does not apply · No loyalty program with published terms was found
- Award pricing: does not apply · unknown

Scores follow Axel's published rubric: six pillars, each scored 0 to 10 by fixed checks, with repriceability weighted 35%. Facts were checked October 26, 2026. No data at all for Reliability and Loyalty fairness, so they take the median of all rated airlines. No data for 2 checks (Same-day change, First checked bag), each scored at the median of all rated airlines.

Refunds and disruptions

U.S. DOT rules, Canada's APPR, Brazil's ANAC Resolution 400 and other national protections apply by itinerary. For covered U.S. cancellations or significant changes, declining replacement travel and credit entitles you to an automatic original-payment refund within seven business days for cards or 20 calendar days otherwise. Arajet prioritizes its next available flight. Hotels cover eligible non-local passengers after airline-caused cancellations requiring next-day rebooking, excluding the originating city. Self-booked replacements are not reimbursed.

No refund or compensation findings were identified in five years, but DOT recorded 12.68 refund complaints per 100,000 passengers in April and May 2026, versus a 4.39 foreign-airline median. On October 1, 2025, the Canadian Transportation Agency imposed a CAD 32,400 penalty for passenger-information and communication violations, not a finding of routine refund delays.

Regulator actions since October 2021

October 2025, Canadian Transportation Agency: The CTA issued a CAD 32,400 monetary penalty for 18 violations of APPR subsections 5(2), 5(3), and 5(5), occurring between March 3 and June 6, 2025. These provisions concern communicating carriage terms, passenger treatment, compensation and recourse, and using passengers' preferred available communication methods. USD amount is calculated using the October 1, 2025 Bank of Canada rate of CAD 1.3940 per USD; payment or appeal outcome was not verified. Source
September 2023, Canadian Transportation Agency: The CTA imposed a CAD 6,000 monetary penalty concerning July 11, 2023 advertising on Arajet's Canadian website. It cited failure to advertise the total payable price in Canadian dollars and failure to identify the service's origin and destination. A reliable issuance-date USD conversion was not established. Source

Reliability

No qualifying Arajet on-time arrival or cancellation percentages were found as of October 26, 2026. The search covered calendar-year or rolling 12-month figures and checked Cirium's 2025 review and OAG's September 2026 public tables. Axel cannot judge punctuality or cancellation risk from those missing figures. Their absence is not evidence of either reliable or unreliable operations.

Fees

Basic includes a 6 kg personal item and free random seating, not an overhead carry-on or checked bag. General per-segment starting prices are $30 for a carry-on and $33 for a checked bag during booking, rising to $80 and $70 at the airport. Actual U.S.-route checkout prices are unconfirmed. Seat choice costs extra. The Canada/U.S. tariff offers conditional child-seating assistance, not guaranteed adjacent seating for every child.

Whether today's first displayed price includes every mandatory charge is unconfirmed. On September 22, 2023, the Canadian Transportation Agency imposed a CAD 6,000 penalty for advertising that omitted the total payable price in Canadian dollars and route endpoints. That does not establish today's U.S. checkout behavior.

Complaints

Arajet recorded 30.23 DOT complaints per 100,000 passengers on flights to and from the U.S. in April and May 2026, versus 14.73 for the median airline based abroad. This is a weak complaint record. Mishandled-bag and wheelchair figures were not reported to DOT for April, May, July and August 2026, nor were bumping figures for April to June 2026.

Loyalty program

No currently available points or miles frequent-flyer program with published terms was verified. Award pricing, points expiry and any cuts in the last 24 months could not be confirmed. Arajet Referrals is a voucher scheme, not a verified mileage program. Travelers should not choose Arajet expecting published mileage-redemption benefits.

Choose Arajet if

You travel with only a 6 kg personal item and have firm dates.
You find a lower total price after adding the bags and seats you need.

Book elsewhere if

You expect credit when a booked fare drops.
You need to change dates on Basic.
You prioritize a low complaint rate.

Tips

Price bags during booking, since the general table starts carry-ons at $30 versus $80 at the airport.
Compare Classic and Comfort carefully, since Classic includes an overhead carry-on while Comfort includes a checked bag but no overhead carry-on.
Check the seven-day advance-purchase requirement before relying on the 24-hour cancellation window for a direct booking.

Questions travelers ask

Does Arajet charge change fees?

Basic does not permit voluntary date changes. Classic and Comfort charge a change fee plus any higher fare difference, but the fee amount is not published on the current changes page. Extra waives the change fee, although a higher fare difference still applies. Permitted changes close three hours before departure. A separate same-day confirmed-change or standby service is not confirmed.

Can I get money back if my Arajet fare drops after booking?

Generally, no. Arajet's contract denies refunds or adjustments after your booked fare falls, and changing to a cheaper flight does not produce residual credit. An eligible 24-hour cancellation or Refund Flex may let you cancel and rebook, but neither guarantees savings. Refund Flex must be purchased initially and used before check-in, at least 24 hours before the first segment, and its purchase price is not refunded.

How long do Arajet credits last?

General Arajet Vouchers last 12 months, but vouchers accepted instead of refunds for covered U.S. cancellations or significant changes must last at least five years. General vouchers are passenger-specific and non-transferable, and can be reused online until exhausted for flights or services, not airport services. Ordinary cancellation does not automatically generate credit. Brazil-specific compensation rules allow purchases for third parties.

What do I get if Arajet cancels my flight?

For covered U.S. cancellations, you can decline replacement travel and credit and receive an original-payment refund. The required timing is seven business days for credit cards or 20 calendar days for other payments. Arajet prioritizes its next available flight, rather than guaranteeing another airline. Hotels are offered to eligible non-local passengers after airline-caused cancellations requiring next-day rebooking, excluding the booking's originating city. Self-booked replacement flights are not reimbursed.

How much do carry-on and checked bags cost on Arajet?

Basic includes only a 6 kg personal item. Arajet's general table lists per-segment starting prices of $30 for an overhead carry-on and $33 for a first checked bag during booking, compared with $80 and $70 at the airport. These are not confirmed U.S.-route checkout prices. Classic includes a carry-on but no checked bag. Comfort includes a checked bag but no overhead carry-on, while Extra includes both.

Sources

Halloween 2026, Arajet
Order 2024-12-15 — Arajet operating authority and ownership, U.S. Department of Transportation, 2024-12
Vamo' más Arriba — Redesigned U.S. fare bundles, Arajet
Changes and Modifications, Arajet
Conditions of Carriage — Filename Version 01.9, Arajet
Terms and Conditions of Service — Refund Flex, Arajet
Refund Flex, Arajet
Customer Service Plan — U.S. Flights, Arajet
Refunds, U.S. Department of Transportation, 2025-11-07
Baggage and Service Prices — General USD and CAD Tables, Arajet
Baggage — U.S. Spanish-Language Site, Arajet
Seats, Arajet
International Passenger Rules and Fares — Tariff DM1, Version 4, Arajet / Airline Tariff Publishing Company, 2025-01-16
Country Specific Policies, Arajet
Fare Bundles — Basic, Classic, Comfort and Extra, Arajet
Dominican Republic’s Arajet Aims To Expand U.S. Network In 2027, Aviation Week, 2026-10-20
Arajet Takes Flight as The Dominican Republic’s New Ultra-Low Cost Airline, Griffin Global Asset Management, 2022-03-14
Arajet, S.A — September 2023 enforcement action, Canadian Transportation Agency, 2023-09-22
Arajet, S.A. — October 2025 enforcement action, Canadian Transportation Agency, 2025-10-01
Resolution 581: Investigation and statement of charges against Arajet S.A., Superintendencia de Transporte, Colombia, 2023-02-24
Air Passenger Protection Regulations, Department of Justice Canada
Currency Converter — historical daily exchange rates, Bank of Canada
Air Travel Consumer Report — May 2026, U.S. Department of Transportation, 2026-05
Country Policies Colombia, Arajet
Derechos de los Pasajeros y Políticas de Compensación de Aerolíneas, PROFECO
On-Time Performance Review 2025, Cirium
On-Time Performance for Global Airlines — September 2026, OAG
AirHelp reveals the best and worst airlines in 2025 AirHelp Score, AirHelp
AirHelp Score — Airport Rankings 2026 and Airline Rankings 2025, AirHelp
CAPA Aviation Awards for Excellence, CAPA — Centre for Aviation
Arajet Referrals, Arajet
Loyalty — Product & Commercial Manager, Arajet
Resolution 004/2026 — Arajet temporary operating-permit suspension, Ecuador Consejo Nacional de Aviación Civil, 2026-03-11
Customer Support — Contact Arajet, Arajet

For AI assistants: the whole rating as text, with every source

Arajet rating: 4.5/10 (D tier)

Rigid tickets and high complaints make Arajet hard to justify

Axel score: 4.5/10, D tier, #75 of 77 airlines. Repriceability: 2.7/10 (#74). Checked October 26, 2026. Source: https://helloaxel.com/en/airlines/arajet

Best and worst

Best: Extra waives date-change fees, with any higher fare difference still payable.
Best: Direct bookings made at least seven days ahead have a 24-hour full-refund window.
Worst: Basic does not permit voluntary date changes.
Worst: A lower fare after booking earns no refund or adjustment.
Worst: DOT complaints reached 30.23 per 100,000 passengers in April and May 2026.

If the fare drops after you book, can you get money back? Rarely

Arajet fares

Fare	Changes	Cancel	Carry-on	Checked bags	Seat
Basic	No changes	Non-refundable, with no routine cancellation credit published. Optional Refund Flex, qualifying 24-hour cancellations and applicable disruption rights provide exceptions. Eligible unused taxes may be refundable.	fee	0	Fee
Classic	Change fee plus any higher fare difference. The current changes page does not publish the fee amount.	Non-refundable, with no routine cancellation credit published. Optional Refund Flex, qualifying 24-hour cancellations and applicable disruption rights provide exceptions. Eligible unused taxes may be refundable.	included	0	Free choice
Comfort	Change fee plus any higher fare difference. The current changes page does not publish the fee amount.	Non-refundable, with no routine cancellation credit published. Optional Refund Flex, qualifying 24-hour cancellations and applicable disruption rights provide exceptions. Eligible unused taxes may be refundable.	fee	1	Free choice
Extra	No change fee	Non-refundable, with no routine cancellation credit published. Optional Refund Flex, qualifying 24-hour cancellations and applicable disruption rights provide exceptions. Eligible unused taxes may be refundable.	included	1	Free choice

Key facts

Fare difference on a cheaper change: Lost. Arajet's current changes page says a lower-priced replacement flight generates no refund of the difference; no residual credit is promised. Classic's applicable change fee remains payable.
Same flight, lower price: Conditions of Carriage section 5.1 expressly denies refunds or adjustments after a booked fare falls. Eligible 24-hour cancellation or separately purchased Refund Flex may permit cancellation and rebooking, but neither is a price guarantee. Refund Flex must be purchased initially and used before check-in, at least 24 hours before the first segment; its purchase price is not refunded for voluntary cancellation.
Credits (Arajet Voucher): Arajet's Conditions of Carriage, filename version 01.9, states a general validity of one year, meaning 12 months. The document displays no publication or update date; it was rechecked on October 26, 2026. However, DOT's Refunds page, updated November 7, 2025, requires vouchers offered instead of a refund for covered cancellations or significant changes to last at least five years. The numeric field is null because validity varies: generally 12 months, but at least 60 months for those U.S.-protected refund-substitute vouchers. Transferable: no.
24-hour rule: For direct purchases made at least seven calendar days before the first departure, Arajet's contract allows cancellation within 24 hours for a full refund. Its U.S. Customer Service Plan describes a 24-hour hold-or-cancel alternative. Neither establishes free cancellation for purchases within seven days of departure.
Same-day change: Arajet's current Changes and Modifications page permits ordinary changes until three hours before departure, subject to availability: Classic and Comfort charge a fee plus any higher fare difference, Extra waives the change fee, and Basic prohibits changes. The page shows no publication or update date in the readable indexed text; it was checked on October 26, 2026. Neither it nor contract section 4.3 confirms a separate same-day confirmed-change or standby service. The availability field therefore remains unknown rather than treating ordinary change fees as proof of a dedicated same-day product.
Schedule changes: Arajet's U.S. plan identifies departure at least six hours earlier, arrival at least six hours later, changed origin/destination airports and added connections as significant changes. DOT additionally covers downgrades and specified accessibility changes. Travelers declining replacement travel and credit are entitled to an original-payment refund; applicable refunds must be automatic, normally within seven business days for credit cards or 20 calendar days otherwise. Arajet offers rebooking, rerouting, vouchers or refunds. Its general contract separately offers refunds for cancellations or delays exceeding two hours; application of that more generous wording to advance U.S. schedule changes remains unconfirmed.

Score breakdown

Pillar	Weight	Score
Repriceability	35%	2.7/10
Refunds and disruptions	20%	6.2/10
Reliability	15%	no data (median 7.7 used)
Fees and transparency	15%	4.3/10
Complaints and handling	10%	2.4/10
Loyalty fairness	5%	no data (median 5.4 used)

Repriceability: 2.7/10

Standard fare change fee: 4.0/10 (Classic: Change fee plus any higher fare difference. The current changes page does not publish the fee amount.)
Lowest fare flexibility: 0.0/10 (Basic: Voluntary date changes are not permitted.)
Lower fare on the same flight: 0.0/10 (Conditions of Carriage section 5.1 expressly denies refunds or adjustments after a booked fare falls. Eligible 24-hour cancellation or separately purchased Refund Flex may permit cancellation and rebooking, but neither is a price guarantee. Refund Flex must be purchased initially and used before check-in, at least 24 hours before the first segment; its purchase price is not refunded for voluntary cancellation.)
Credit terms: 7.0/10 (Arajet's Conditions of Carriage, filename version 01.9, states a general validity of one year, meaning 12 months. The document displays no publication or update date; it was rechecked on October 26, 2026. However, DOT's Refunds page, updated November 7, 2025, requires vouchers offered instead of a refund for covered cancellations or significant changes to last at least five years. The numeric field is null because validity varies: generally 12 months, but at least 60 months for those U.S.-protected refund-substitute vouchers.; transferable: no)
Cancel the standard fare: 0.0/10 (Non-refundable, with no routine cancellation credit published. Optional Refund Flex, qualifying 24-hour cancellations and applicable disruption rights provide exceptions. Eligible unused taxes may be refundable.)
Risk-free window: 7.0/10 (For direct purchases made at least seven calendar days before the first departure, Arajet's contract allows cancellation within 24 hours for a full refund. Its U.S. Customer Service Plan describes a 24-hour hold-or-cancel alternative. Neither establishes free cancellation for purchases within seven days of departure.)
Same-day change: no data, median 7.0/10 used (Arajet's current Changes and Modifications page permits ordinary changes until three hours before departure, subject to availability: Classic and Comfort charge a fee plus any higher fare difference, Extra waives the change fee, and Basic prohibits changes. The page shows no publication or update date in the readable indexed text; it was checked on October 26, 2026. Neither it nor contract section 4.3 confirms a separate same-day confirmed-change or standby service. The availability field therefore remains unknown rather than treating ordinary change fees as proof of a dedicated same-day product.)
What Axel saw: does not apply (fewer than 10 attempts). Source: Axel repricing attempts

Refunds and disruptions: 6.2/10

Commitments when the airline causes the problem: 6.0/10 (Covered by: US_DOT_refund_rule, Canada_APPR, Brazil_ANAC_400, Other_national; Coverage depends on the itinerary: U.S. DOT refund protections apply to U.S. flights, Canadian APPR to covered Canadian itineraries, Brazil's ANAC Resolution 400 to Brazilian services, and national protections also apply in markets such as Colombia and Mexico. For U.S. disruptions, Arajet's service plan prioritizes its next available flight. General conditions offer hotels to non-local customers after airline-caused cancellations requiring next-day rebooking, but exclude the booking's originating city. Other amenities are discretionary, not a universal meals promise. Another carrier may be offered, but is not guaranteed; self-booked replacement flights are excluded from reimbursement. No beyond-law cash-compensation commitment was verified.)
Refund conduct: 10.0/10 (No refund or compensation findings in 5 years)
Refund complaints: 1.2/10 (12.68 refund complaints per 100,000 passengers (median for airlines based abroad: 4.39)). Source: DOT complaint cases per 100,000 passengers on flights to and from the US (DOT T-100), April and May 2026; a month with fewer than 5 cases, which DOT does not list, counts as 2

Reliability: no data (median 7.7 used)

On-time arrival: does not apply (no data)
Cancellations: does not apply (no data). Source: unknown

Fees and transparency: 4.3/10

Carry-on in the lowest fare: 0.0/10 (Basic includes only a personal item. An overhead carry-on costs extra and may weigh up to 12 kg, measuring 56 × 46 × 25 cm including handles and wheels. Arajet's general USD table lists starting prices per segment of $30 during booking, $40 at the 14-day stage, $45 at the two-day stage, $55 during online check-in and $80 at the airport. These are not verified U.S.-route checkout prices.)
First checked bag: no data, median 6.0/10 used (Basic and Classic exclude checked baggage; Comfort and Extra include one 23 kg bag, up to 158 cm total dimensions. The general USD table lists first-bag starting prices per segment of $33 during booking, $50 at the 14-day stage, $55 at the two-day stage, $60 during online check-in and $70 at the airport. Prices depend on route, dates and fare; the lowest actual advance-purchase U.S.-route price was not confirmed.)
Seat in the lowest fare: 3.0/10 (fee)
Children seated with a parent: 5.0/10 (Arajet's published international tariff DM1, version 4, issued January 16, 2025, covers Canada/United States routes and contains an affirmative free child-seating policy in Rule 35(E)-(F). It provides seating assistance adjacent to an accompanying person for children four and under, in the same row with no more than one intervening seat for ages five–11, and no more than one row away for ages 12–13. If necessary, staff seek volunteers at the gate and onboard. This is conditional proximity assistance, not guaranteed adjacent seating for every child 13 or under. The current Seats page warns that random assignment can separate travelers, but does not expressly withdraw the tariff policy. That page displays no update date in readable indexed text; both sources were rechecked October 26, 2026. Basic seat choice costs extra; automatic assignment is free.)
Price shown is price paid: 7.0/10 (2023-09-22 Canadian Transportation Agency)

Complaints and handling: 2.4/10

Complaint rate: 2.4/10 (30.23 complaints per 100,000 passengers (median for airlines based abroad: 14.73)). Source: DOT complaint cases per 100,000 passengers on flights to and from the US (DOT T-100), April and May 2026; a month with fewer than 5 cases, which DOT does not list, counts as 2
Mishandled bags: does not apply (not reported to DOT). Source: U.S. DOT, April, May, July and August 2026
Mishandled wheelchairs and scooters: does not apply (not reported to DOT). Source: U.S. DOT, April, May, July and August 2026
Bumping: does not apply (not reported to DOT). Source: U.S. DOT, April to June 2026

Loyalty fairness: no data (median 5.4 used)

Miles expiry: does not apply (No current public points/miles expiry terms were located. The official referral site offers vouchers, which should not be treated as airline miles.)
Devaluations: does not apply (No loyalty program with published terms was found)
Award pricing: does not apply (unknown)