JetSMART rating

5.5/10Axel score · #57 of 77

3.6/10Repriceability · #63

Checked October 26, 2026 · How Axel rates airlines

Few cancellations, but bag fees and forfeited fare differences limit the value

Axel sees JetSMART as a narrow fit for travelers who prioritize price, pack light and keep firm plans. JetSmart Chile's low cancellation rate is a strength, but overhead bags and chosen seats cost extra. The main weakness is poor price-drop protection, since lower replacement fares are not refunded and flexibility in Pack SMART and Pack FULL remains unconfirmed.

Best
JetSmart Chile cancelled 0.23% of flights in calendar year 2025, according to Cirium.
Travel LIGHT includes a personal item up to 10 kg and 45 × 35 × 25 cm.
Eligible refund Gift Cards remain usable for 12 months from issuance.

Worst
Lower replacement fares are not refunded, and excess balances do not become reusable credit.
International overhead carry-on bags start at USD 27.50 during booking.
Penalty-free changes in Pack SMART and Pack FULL remain unconfirmed.

If the fare drops after you book, can you get money back?

NoRepriceability 3.6/10

No confirmed policy entitles you to recover a price drop on the unchanged flight. JetSMART does not refund a lower replacement fare, and excess balances stay with the airline rather than becoming reusable credit. Travel LIGHT international changes start at USD 30 per passenger per segment, plus any higher fare. Pack SMART and Pack FULL change fees remain unconfirmed. FlexiSMART waives change penalties, not fare differences, but its inclusion in those bundles is unconfirmed. Fares are normally nonrefundable except unused airport taxes, statutory rights and eligible SMARTicket cancellation options. Eligible refund Gift Cards last 12 months from issuance and allow repeated use until exhausted or expired. Another traveler's eligibility is unconfirmed. No universal free 24-hour cancellation policy was confirmed. SMARTicket advertises international cancellation within 48 hours for bookings made 20 to 180 days ahead, or within 10 days when booked more than 180 days ahead. These are not universal rights.

Axel has no confirmed sample size, observation period or savings results to publish for JetSMART. Axel cannot quantify the chance of recovering a fare drop.

JetSMART fares
Fare	Changes	Cancel	Carry-on	Bags	Seat
Travel LIGHT	Published international changes start at USD 30 per passenger per segment, plus any higher fare. SMARTicket separately advertises penalty-free international changes; eligibility remains unresolved.	Normally nonrefundable except unused airport taxes; statutory withdrawal rights and eligible SMARTicket cancellation options are exceptions.	Fee	0	Fee
Pack SMART	Not confirmed	Normally nonrefundable except unused airport taxes; statutory withdrawal rights and eligible SMARTicket cancellation options are exceptions.	Not confirmed	Not confirmed	Not confirmed
Pack FULL	Not confirmed	The general nonrefundability rule is retained. The agency-channel Full Flex refund benefit was not verified for direct-sale Pack FULL.	Not confirmed	Not confirmed	Not confirmed

Fare difference on a cheaper change: Lost. The regulations say a lower replacement fare is not refunded. Certain lower-value service differences can offset immediate change charges or extras, but excess balances stay with JetSMART rather than becoming reusable credit.
Same flight, lower price: No explicit exact-flight price-drop entitlement was found. JetSMART's regulations deny refunds of lower replacement fares, but do not expressly address repricing the unchanged flight. Thus not_offered is not conclusively established. No revision date appears in the document; its filename begins 20250210, which does not establish its update date. Checked October 26, 2026.
Credits (Gift Card): The U.S. changes-and-refunds portal gives refund Gift Cards 12 months from issuance and permits repeated use until their balance is exhausted or they expire.
24-hour rule: No universal free 24-hour cancellation policy was confirmed. SMARTicket advertises international cancellation within 48 hours of purchase for bookings made 20–180 days before departure, or within 10 days for bookings made more than 180 days ahead. It also advertises eligible Gift Card requests at least 20 days before departure. Separately, Chile domestic statutory withdrawal is 48 hours for purchases at least seven days before departure, or seven days for purchases at least 180 days ahead. These are not universal international rights.
Same-day change: No separate same-day confirmed-change or standby program was verified. Ordinary changes generally require Contact Center handling by one hour before departure, subject to availability, ticket restrictions, fees or waivers, and fare differences. Airport changes are not permitted. FlexiSMART allows multiple eligible changes within 12 months of the original flight date.
Schedule changes: The U.S. FAQ offers free same-route rebooking after cancellation, a delay exceeding 15 minutes, or an advance of at least eight minutes. These are rebooking thresholds, not confirmed cash-refund triggers. For eligible disrupted bookings, the refund portal offers a date change, original-payment refund, or 100% Gift Card for unused segments. A network-wide cash-refund threshold remains unconfirmed.

Score breakdown

Repriceability 35%3.6
- Standard fare change fee: no data, median 4.0/10 used · no data
- Lowest fare flexibility: 7.0/10 · Travel LIGHT: Published international changes start at USD 30 per passenger per segment, plus any higher fare. SMARTicket separately advertises penalty-free international changes; eligibility remains unresolved.
- Lower fare on the same flight: 0.0/10 · JetSMART’s regulations say a lower replacement fare is not refunded and excess balances remain with the airline rather than becoming reusable credit. Pack SMART is normally nonrefundable, and no confirmed cancellation-credit route or same-flight price-drop entitlement preserves the difference.
- Credit terms: 7.0/10 · The U.S. changes-and-refunds portal gives refund Gift Cards 12 months from issuance and permits repeated use until their balance is exhausted or they expire.
- Cancel the standard fare: 0.0/10 · Normally nonrefundable except unused airport taxes; statutory withdrawal rights and eligible SMARTicket cancellation options are exceptions.
- Risk-free window: 4.0/10 · No universal free 24-hour cancellation policy was confirmed. SMARTicket advertises international cancellation within 48 hours of purchase for bookings made 20–180 days before departure, or within 10 days for bookings made more than 180 days ahead. It also advertises eligible Gift Card requests at least 20 days before departure. Separately, Chile domestic statutory withdrawal is 48 hours for purchases at least seven days before departure, or seven days for purchases at least 180 days ahead. These are not universal international rights.
- Same-day change: no data, median 7.0/10 used · No separate same-day confirmed-change or standby program was verified. Ordinary changes generally require Contact Center handling by one hour before departure, subject to availability, ticket restrictions, fees or waivers, and fare differences. Airport changes are not permitted. FlexiSMART allows multiple eligible changes within 12 months of the original flight date.
- What Axel saw: does not apply · fewer than 10 attempts · Axel repricing attempts
Refunds and disruptions 20%7.2
- Commitments when the airline causes the problem: 6.0/10 · Covered by: Other_national; Verified legal frameworks include Chile's Aeronautical Code, Law 18,916, with supplementary consumer protection; Argentina's Aeronautical Code and Decree 809/2024 for domestic carriage; and applicable Peruvian and Colombian passenger-protection rules. Peru's regulator describes compensation of at least 25% of the unused segment for qualifying denied boarding, alongside a refund or immediate rerouting choice. These are legal rights, not voluntary JetSMART benefits. The airline's disruption form offers free date changes and refund choices, but no network-wide commitment beyond applicable law to meals, hotels, another airline or additional cash compensation was verified.
- Refund conduct: 10.0/10 · No refund or compensation findings in 5 years
- Refund complaints: no data, median 5.1/10 used · too few US passengers to measure
Reliability 15%7.7
- On-time arrival: 6.8/10 · 76.91% on time (2025-01-01 through 2025-12-31. Published as JetSmart Chile (JA), not the entire JetSMART group. Cancellation percentage derived as 100 minus the published 99.77% completion factor.) · Cirium On-Time Performance Review 2025
- Cancellations: 10.0/10 · 0.23% cancelled (2025-01-01 through 2025-12-31. Published as JetSmart Chile (JA), not the entire JetSMART group. Cancellation percentage derived as 100 minus the published 99.77% completion factor.) · Cirium On-Time Performance Review 2025
Fees and transparency 15%5.0
- Carry-on in the lowest fare: 0.0/10 · International overhead carry-on starts at USD 27.50 during booking, USD 37.50 afterward, USD 60 at the counter, or USD 65 at the gate; maximum 10 kg and 55 × 35 × 25 cm. The included personal item is up to 10 kg and 45 × 35 × 25 cm.
- First checked bag: 6.0/10 · For the international routes assessed, JetSMART's own table lists a 23 kg checked bag from USD 27.50 during booking, USD 37.50 afterward, USD 60 at the counter, or USD 65 at the gate. USD 8 is the separate domestic-Peru minimum, outside this record's international scope; USD 28 is not the exact published international price. Prices vary by route, date, availability and purchase stage. The page displays no update date; checked October 26, 2026.
- Seat in the lowest fare: 3.0/10 · fee
- Children seated with a parent: 5.0/10 · Random assignment is free; international standard-seat selection starts at USD 10. The U.S. FAQ does not guarantee adjacent seats, including for children. Where Chile's protection applies, children under 14 must sit beside an adult on the same reservation. No network-wide free guarantee was verified.
- Price shown is price paid: 10.0/10 · No fee-display findings in 5 years
Complaints and handling 10%5.2*
- Complaint rate: does not apply · too few US passengers to measure
- Mishandled bags: does not apply · not reported to DOT · U.S. DOT, April, May, July and August 2026
- Mishandled wheelchairs and scooters: does not apply · not reported to DOT · U.S. DOT, April, May, July and August 2026
- Bumping: does not apply · not reported to DOT · U.S. DOT, April to June 2026
Loyalty fairness 5%7.4
- Miles expiry: 7.0/10 · AAdvantage miles generally expire after 24 months without qualifying earning or redemption activity. Qualifying activity extends unexpired miles for another 24 months; members under 21 are exempt from this inactivity requirement.
- Devaluations: 10.0/10 · None in 24 months
- Award pricing: 3.0/10 · fully_dynamic

Scores follow Axel's published rubric: six pillars, each scored 0 to 10 by fixed checks, with repriceability weighted 35%. Facts were checked October 26, 2026. No data at all for Complaints and handling, so it takes the median of all rated airlines. No data for 3 checks (Standard fare change fee, Same-day change, Refund complaints), each scored at the median of all rated airlines.

Refunds and disruptions

Rights depend on the route, including Chile's Aeronautical Code and consumer law, Argentina's Aeronautical Code and Decree 809/2024 for domestic carriage, and Peruvian and Colombian passenger protections. Eligible disrupted bookings can receive a free date change, an original-payment refund or an optional Gift Card. No network-wide commitment to meals, hotels or another airline was confirmed.

No refund or compensation findings were identified in 5 years, but this does not cover all consumer issues. On September 30, 2026, SERNAC reported approximately 60 complaints after announced route withdrawals, including inadequate refund information. Argentina's Neuquén provincial consumer-protection authority fined JetSMART Argentina ARS 3,673,524 on September 6, 2024, for inadequate information and failure to honor contracted service conditions. The appeal status was not verified.

Regulator actions since October 2021

September 2025, Peru Indecopi, Arequipa regional commission: Indecopi announced a first-instance fine of seven UIT, stated by the regulator as PEN 37,450, against JetSMART Peru for failing to provide a requested wheelchair during disembarkation on December 23, 2024. An older passenger fell and was injured; the commission also ordered reimbursement of qualifying uncovered medical expenses. The decision remained appealable when announced, and its subsequent appeal status was not verified. Source
September 2024, Argentina Neuquén provincial consumer-protection authority: A published legal notice records Disposition 257/24, finding JetSMART Argentina responsible for inadequate information and failure to honor contracted service conditions under articles 4 and 19 of Law 24,240. The fine was ARS 3,673,524; its appeal status and penalty-date USD equivalent were not verified. Source
August 2024, Peru Indecopi: Indecopi announced a mediated agreement between JetSMART Peru and two musicians after their harp was seriously damaged during carriage from Rio de Janeiro to Lima. The accessible announcement confirms a settlement but does not establish a public settlement amount or a separate infringement finding. Source
September 2023, Argentina Dirección Nacional de Defensa del Consumidor y Arbitraje del Consumo: JetSMART Argentina was fined ARS 118,000, equivalent to one minimum monthly wage at the time, for unjustifiably missing an October 12, 2021 consumer-conciliation hearing. A November 2024 federal appeal judgment documents the sanction; a reliable penalty-date USD conversion was not established. Source

Reliability

Cirium's On-Time Performance Review 2025 reports 76.91% on-time arrivals for JetSmart Chile (JA) from January 1 through December 31, 2025. Its 99.77% completion factor implies 0.23% cancellations. The row covers 90,460 flights, with 98.66% tracked. Axel views the cancellation record as a strength, but these figures are not a verified result for every JetSMART affiliate.

Fees

Travel LIGHT includes an under-seat personal item up to 10 kg and 45 × 35 × 25 cm. On assessed international routes, an overhead carry-on up to 10 kg or a checked bag up to 23 kg each starts at USD 27.50 during booking, USD 37.50 afterward, USD 60 at the counter or USD 65 at the gate. Random seat assignment is free, while international standard-seat selection starts at USD 10. Where Chile's protection applies, children under 14 must sit beside an adult on the same reservation. No network-wide guarantee was confirmed. Optional extras increase the price paid, but no fee-display findings were identified in 5 years.

Complaints

No measurable U.S. complaint rate per 100,000 passengers is available because JetSMART has too few U.S. passengers. U.S. DOT baggage and wheelchair figures were not reported in April, May, July and August 2026, nor bumping figures for April to June 2026. Separately, Peru's Indecopi Arequipa regional commission announced an appealable first-instance fine of PEN 37,450 on September 12, 2025, for JetSMART Peru's failure to provide a requested wheelchair. The subsequent appeal status was not verified.

Loyalty program

JetSMART uses American Airlines AAdvantage. Miles generally expire after 24 months without qualifying earning or redemption activity. Qualifying activity extends unexpired miles for another 24 months, and members under 21 are exempt from the inactivity rule. JetSMART-site award pricing is fully dynamic, varying with date, route and availability. No devaluations were identified in the last 24 months.

Choose JetSMART if

You can travel with only the included personal item.
You have firm plans and value the low recorded cancellation rate.

Book elsewhere if

You expect a credit whenever the fare drops.
You need confirmed flexible terms in Pack SMART or Pack FULL.
You require free adjacent family seating across the network.

Tips

Buy international bags during booking, when published starting prices are USD 27.50 rather than USD 65 at the gate.
Use the included personal item within its 10 kg and 45 × 35 × 25 cm limits to avoid an overhead bag fee.
Confirm whether FlexiSMART is included before paying for Pack SMART or Pack FULL.

Questions travelers ask

Does JetSMART charge change fees?

Travel LIGHT international changes start at USD 30 per passenger per segment, plus any higher fare. FlexiSMART removes change penalties but not fare differences. Its inclusion in Pack SMART or Pack FULL is unconfirmed, and SMARTicket's advertised penalty-free international changes have unresolved eligibility. Ordinary changes generally require Contact Center handling by one hour before departure, and airport changes are not permitted.

Can I get money back if my JetSMART fare drops?

No confirmed policy gives you the difference back when the unchanged flight becomes cheaper. JetSMART's regulations say lower replacement fares are not refunded, and excess balances stay with the airline rather than becoming reusable credit. Voluntary cancellations are normally nonrefundable except unused airport taxes, statutory withdrawal rights and eligible SMARTicket cancellation options.

How long do JetSMART credits last?

Refund Gift Cards last 12 months from issuance under the U.S. changes-and-refunds portal, with repeated use until the balance is exhausted or the card expires. They are not automatically available for every voluntary cancellation. Eligibility for use by another traveler and any redemption fee remain unconfirmed, so follow the terms of the issued card.

What do I get if JetSMART cancels my flight?

For eligible disrupted bookings, JetSMART's refund portal offers a free date change, a refund to the original payment method or an optional 100% Gift Card for unused segments. Rights depend on the applicable national law. No network-wide promise of meals, hotels, another airline or extra cash beyond legal requirements was confirmed. A network-wide cash-refund threshold also remains unconfirmed.

How much are carry-on and checked bags on JetSMART?

On the international routes assessed, an overhead carry-on and a 23 kg checked bag each start at USD 27.50 during booking, USD 37.50 afterward, USD 60 at the counter or USD 65 at the gate. Travel LIGHT includes a personal item, not an overhead bag. The overhead bag limit is 10 kg and 55 × 35 × 25 cm.

Sources

About Us, JetSMART
Frequently Asked Questions | JetSMART USA, JetSMART
Optionals — Terms and Prices, JetSMART
SMARTicket Flexible Travel Option | JetSMART USA, JetSMART
Refunds and Exchanges Request, JetSMART
Regulaciones Particulares JetSMART Airlines — 20250210 filename, JetSMART
AAdvantage miles with JetSMART, American Airlines
Preguntas Frecuentes — Argentina, JetSMART
Niños y mascotas, SERNAC
Travel Agency Help Center | JetSMART USA, JetSMART
JetSMART U.S. Official Website, JetSMART
About JetSMART Airlines, JetSMART
PVC: SERNAC con Jetsmart — Tasas de embarque, SERNAC
Resolución Exenta 792 — JetSMART boarding-tax settlement, SERNAC, 2021-10-21
Resolución 580 de 24/02/2023 — Investigation of JetSmart Airlines SPA, Superintendencia de Transporte, 2023-02-24
CAF 13124/2024/CA1 — JetSMART appeal concerning consumer-conciliation fine, Argentina Poder Judicial de la Nación, 2024-11-28
Con la mediación del Indecopi las artistas que denunciaron daños en su arpa llegaron a un rápido acuerdo con la aerolínea, Indecopi, 2024-08-19
Se volvieron a aplicar sanciones a las empresas aéreas que incumplan con sus servicios, Argentina government / ANAC, 2024-09-02
Legal notice concerning Neuquén Disposition 257/24 against JetSMART, LM Neuquén, 2025-01-13
Indecopi dispuso sancionar a aerolínea que no brindó asistencia a un adulto mayor que sufrió accidente al desembarcar, Indecopi, 2025-09-12
SERNAC citó a declarar a ejecutivos de aerolínea Jetsmart tras cancelación de rutas, SERNAC, 2026-09-30
ANAC labró un acta contra Jetsmart por 85 vuelos cancelados durante las obras en Aeroparque, La Nación, 2026-08-31
Justicia multa a JetSmart tras vender pasaje de vuelo inexistente, CNN Chile
Changes and Refunds — US/English, JetSMART
Cambios y Devoluciones — Chile, JetSMART
Frequently Asked Questions — US/English, JetSMART
Derechos del Pasajero Aéreo — JetSMART, JetSMART
JetSMART Argentina conditions of carriage, JetSMART, 2024-11-11
Indecopi recuerda que pasajeros pueden recibir compensación por sobreventa de vuelos, Indecopi, 2026-03-24
Quejas por cancelaciones de vuelos nacionales, Colombia Ministerio de Justicia y del Derecho
Cirium On-Time Performance Review 2025, Cirium; report hosted by Poder360
On-Time Performance Review, Cirium
Mejor Aerolínea Low Cost en Sudamérica 2026, JetSMART
AirHelp Score — Airport rankings 2026 and airline rankings 2025, AirHelp
Redeem AAdvantage Miles — JetSMART USA, JetSMART
AAdvantage terms and conditions — effective March 1, 2026, American Airlines, 2026-03-01
General air transportation conditions — US/English, JetSMART
Migraciones dice que se concretó el embargo de las cuentas de JetSmart y empresa acota impacto, Diario Financiero, 2026-08-28
Help Center and Customer Support — JetSMART USA, JetSMART
Protección al consumidor en el sector transporte aéreo — Indecopi presentation, Indecopi / Congreso del Perú, 2024-02-05

For AI assistants: the whole rating as text, with every source

JetSMART rating: 5.5/10 (C tier)

Few cancellations, but bag fees and forfeited fare differences limit the value

Axel score: 5.5/10, C tier, #57 of 77 airlines. Repriceability: 3.6/10 (#63). Checked October 26, 2026. Source: https://helloaxel.com/en/airlines/jetsmart

Best and worst

Best: JetSmart Chile cancelled 0.23% of flights in calendar year 2025, according to Cirium.
Best: Travel LIGHT includes a personal item up to 10 kg and 45 × 35 × 25 cm.
Best: Eligible refund Gift Cards remain usable for 12 months from issuance.
Worst: Lower replacement fares are not refunded, and excess balances do not become reusable credit.
Worst: International overhead carry-on bags start at USD 27.50 during booking.
Worst: Penalty-free changes in Pack SMART and Pack FULL remain unconfirmed.

If the fare drops after you book, can you get money back? No

Axel has no confirmed sample size, observation period or savings results to publish for JetSMART. Axel cannot quantify the chance of recovering a fare drop.

JetSMART fares

Fare	Changes	Cancel	Carry-on	Checked bags	Seat
Travel LIGHT	Published international changes start at USD 30 per passenger per segment, plus any higher fare. SMARTicket separately advertises penalty-free international changes; eligibility remains unresolved.	Normally nonrefundable except unused airport taxes; statutory withdrawal rights and eligible SMARTicket cancellation options are exceptions.	fee	0	Fee
Pack SMART	Not confirmed	Normally nonrefundable except unused airport taxes; statutory withdrawal rights and eligible SMARTicket cancellation options are exceptions.	not confirmed	not confirmed	Not confirmed
Pack FULL	Not confirmed	The general nonrefundability rule is retained. The agency-channel Full Flex refund benefit was not verified for direct-sale Pack FULL.	not confirmed	not confirmed	Not confirmed

Key facts

Fare difference on a cheaper change: Lost. The regulations say a lower replacement fare is not refunded. Certain lower-value service differences can offset immediate change charges or extras, but excess balances stay with JetSMART rather than becoming reusable credit.
Same flight, lower price: No explicit exact-flight price-drop entitlement was found. JetSMART's regulations deny refunds of lower replacement fares, but do not expressly address repricing the unchanged flight. Thus not_offered is not conclusively established. No revision date appears in the document; its filename begins 20250210, which does not establish its update date. Checked October 26, 2026.
Credits (Gift Card): The U.S. changes-and-refunds portal gives refund Gift Cards 12 months from issuance and permits repeated use until their balance is exhausted or they expire.
24-hour rule: No universal free 24-hour cancellation policy was confirmed. SMARTicket advertises international cancellation within 48 hours of purchase for bookings made 20–180 days before departure, or within 10 days for bookings made more than 180 days ahead. It also advertises eligible Gift Card requests at least 20 days before departure. Separately, Chile domestic statutory withdrawal is 48 hours for purchases at least seven days before departure, or seven days for purchases at least 180 days ahead. These are not universal international rights.
Same-day change: No separate same-day confirmed-change or standby program was verified. Ordinary changes generally require Contact Center handling by one hour before departure, subject to availability, ticket restrictions, fees or waivers, and fare differences. Airport changes are not permitted. FlexiSMART allows multiple eligible changes within 12 months of the original flight date.
Schedule changes: The U.S. FAQ offers free same-route rebooking after cancellation, a delay exceeding 15 minutes, or an advance of at least eight minutes. These are rebooking thresholds, not confirmed cash-refund triggers. For eligible disrupted bookings, the refund portal offers a date change, original-payment refund, or 100% Gift Card for unused segments. A network-wide cash-refund threshold remains unconfirmed.

Score breakdown

Pillar	Weight	Score
Repriceability	35%	3.6/10
Refunds and disruptions	20%	7.2/10
Reliability	15%	7.7/10
Fees and transparency	15%	5.0/10
Complaints and handling	10%	no data (median 5.2 used)
Loyalty fairness	5%	7.4/10

Repriceability: 3.6/10

Standard fare change fee: no data, median 4.0/10 used (no data)
Lowest fare flexibility: 7.0/10 (Travel LIGHT: Published international changes start at USD 30 per passenger per segment, plus any higher fare. SMARTicket separately advertises penalty-free international changes; eligibility remains unresolved.)
Lower fare on the same flight: 0.0/10 (JetSMART’s regulations say a lower replacement fare is not refunded and excess balances remain with the airline rather than becoming reusable credit. Pack SMART is normally nonrefundable, and no confirmed cancellation-credit route or same-flight price-drop entitlement preserves the difference.)
Credit terms: 7.0/10 (The U.S. changes-and-refunds portal gives refund Gift Cards 12 months from issuance and permits repeated use until their balance is exhausted or they expire.)
Cancel the standard fare: 0.0/10 (Normally nonrefundable except unused airport taxes; statutory withdrawal rights and eligible SMARTicket cancellation options are exceptions.)
Risk-free window: 4.0/10 (No universal free 24-hour cancellation policy was confirmed. SMARTicket advertises international cancellation within 48 hours of purchase for bookings made 20–180 days before departure, or within 10 days for bookings made more than 180 days ahead. It also advertises eligible Gift Card requests at least 20 days before departure. Separately, Chile domestic statutory withdrawal is 48 hours for purchases at least seven days before departure, or seven days for purchases at least 180 days ahead. These are not universal international rights.)
Same-day change: no data, median 7.0/10 used (No separate same-day confirmed-change or standby program was verified. Ordinary changes generally require Contact Center handling by one hour before departure, subject to availability, ticket restrictions, fees or waivers, and fare differences. Airport changes are not permitted. FlexiSMART allows multiple eligible changes within 12 months of the original flight date.)
What Axel saw: does not apply (fewer than 10 attempts). Source: Axel repricing attempts

Refunds and disruptions: 7.2/10

Commitments when the airline causes the problem: 6.0/10 (Covered by: Other_national; Verified legal frameworks include Chile's Aeronautical Code, Law 18,916, with supplementary consumer protection; Argentina's Aeronautical Code and Decree 809/2024 for domestic carriage; and applicable Peruvian and Colombian passenger-protection rules. Peru's regulator describes compensation of at least 25% of the unused segment for qualifying denied boarding, alongside a refund or immediate rerouting choice. These are legal rights, not voluntary JetSMART benefits. The airline's disruption form offers free date changes and refund choices, but no network-wide commitment beyond applicable law to meals, hotels, another airline or additional cash compensation was verified.)
Refund conduct: 10.0/10 (No refund or compensation findings in 5 years)
Refund complaints: no data, median 5.1/10 used (too few US passengers to measure)

Reliability: 7.7/10

On-time arrival: 6.8/10 (76.91% on time (2025-01-01 through 2025-12-31. Published as JetSmart Chile (JA), not the entire JetSMART group. Cancellation percentage derived as 100 minus the published 99.77% completion factor.)). Source: Cirium On-Time Performance Review 2025
Cancellations: 10.0/10 (0.23% cancelled (2025-01-01 through 2025-12-31. Published as JetSmart Chile (JA), not the entire JetSMART group. Cancellation percentage derived as 100 minus the published 99.77% completion factor.)). Source: Cirium On-Time Performance Review 2025

Fees and transparency: 5.0/10

Carry-on in the lowest fare: 0.0/10 (International overhead carry-on starts at USD 27.50 during booking, USD 37.50 afterward, USD 60 at the counter, or USD 65 at the gate; maximum 10 kg and 55 × 35 × 25 cm. The included personal item is up to 10 kg and 45 × 35 × 25 cm.)
First checked bag: 6.0/10 (For the international routes assessed, JetSMART's own table lists a 23 kg checked bag from USD 27.50 during booking, USD 37.50 afterward, USD 60 at the counter, or USD 65 at the gate. USD 8 is the separate domestic-Peru minimum, outside this record's international scope; USD 28 is not the exact published international price. Prices vary by route, date, availability and purchase stage. The page displays no update date; checked October 26, 2026.)
Seat in the lowest fare: 3.0/10 (fee)
Children seated with a parent: 5.0/10 (Random assignment is free; international standard-seat selection starts at USD 10. The U.S. FAQ does not guarantee adjacent seats, including for children. Where Chile's protection applies, children under 14 must sit beside an adult on the same reservation. No network-wide free guarantee was verified.)
Price shown is price paid: 10.0/10 (No fee-display findings in 5 years)

Complaints and handling: no data (median 5.2 used)

Complaint rate: does not apply (too few US passengers to measure)
Mishandled bags: does not apply (not reported to DOT). Source: U.S. DOT, April, May, July and August 2026
Mishandled wheelchairs and scooters: does not apply (not reported to DOT). Source: U.S. DOT, April, May, July and August 2026
Bumping: does not apply (not reported to DOT). Source: U.S. DOT, April to June 2026

Loyalty fairness: 7.4/10

Miles expiry: 7.0/10 (AAdvantage miles generally expire after 24 months without qualifying earning or redemption activity. Qualifying activity extends unexpired miles for another 24 months; members under 21 are exempt from this inactivity requirement.)
Devaluations: 10.0/10 (None in 24 months)
Award pricing: 3.0/10 (fully_dynamic)