Axel's take: 7.6/10
A solid pool-and-shuttle base, but not the place for walkable Old Town. A mid-range, motel-style hotel in Key West’s New Town, scored for what it is.
This mid-range, motel-style Hilton Garden Inn is a good base if you’re comfortable staying outside Old Town. Expedia and Tripadvisor guests repeatedly praise clean rooms, helpful staff and the pool area; the downtown shuttle makes the outlying location more practical. Rooms have useful fridges and microwaves, and the poolside bar gives you somewhere to unwind without another trip into town.
The trade-offs are dated rooms, occasional maintenance problems and crowing roosters that can interrupt sleep. Service earns plenty of praise, though problem-solving is less consistent in some recent reviews. Hilton confirms a daily resort charge and separate parking charges, while breakfast generally costs extra. We’d pick it for pool time and straightforward comfort, but skip it if you want fresh interiors, dependable quiet or Duval Street on your doorstep.
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Best for: travelers happy using the downtown shuttle; families wanting pool time; short stays with familiar chain comforts
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Watch out for: Old Town requires transport; rooster noise and dated rooms; resort charge, paid parking and breakfast
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Location: New Town near the island entrance; the Old Town shuttle is useful, but sightseeing is not on your doorstep.
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Rooms: Motel-style accommodation with fridges and microwaves; guests mention dated interiors and occasional maintenance issues.
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Cleanliness: Generally a strength, with clean rooms praised across Expedia, Tripadvisor and Trip.com.
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Service: Friendly staff receive frequent praise; handling room problems is less consistently reliable.
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Amenities: Outdoor pool, hot tub, poolside bar, fitness center and downtown shuttle.
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Fees and surprises: Daily resort charge includes the shuttle; parking and usually breakfast cost extra.
Axel's opinion of Hilton Garden Inn Key West / The Keys Collection, from the hotel's website and recent guest reviews. Sources: Hotel website · Expedia · Tripadvisor · Trip.com. Reviewed Oct 10, 2026.