Scoot rating

5.7/10Axel score · #52 of 77

3.0/10Repriceability · #71

Checked October 26, 2026 · How Axel rates airlines

Included cabin baggage helps, but Scoot gives nothing back when fares fall

Axel sees Scoot as a conditional budget choice for travelers with firm plans who can use its included cabin baggage allowance. June 2026 punctuality was strong, but ordinary voluntary cancellations return nothing and falling fares bring no refund or credit. Checked baggage, advance seats and payment fees can also widen the gap between the advertised fare and your final total.

Best
Economy includes a cabin bag and personal item with a combined 10kg allowance.
Cirium reported 86.98% on time in June 2026.
Value Bundle includes 20kg checked baggage and standard seat selection.

Worst
Lower replacement fares produce no refund, even with Flex Bundle.
Ordinary voluntary cancellations return no refund or credit without separate protection.
Economy does not guarantee that a child and accompanying adult will automatically sit together.

If the fare drops after you book, can you get money back?

NoRepriceability 3.0/10

No. Scoot offers no published refund or credit when your booked flight gets cheaper. Economy, Value Bundle and ScootPlus normally charge a change fee plus any higher fare difference, with the current USD fee unconfirmed. Flex Bundle waives date and time change fees, but lower replacement fares still return nothing. Ordinary voluntary cancellations produce no refund or credit without separate protection. Paid Cancel Your Trip vouchers last 12 months, while specified disruption and medical or compassionate vouchers allow 24 months to book travel. Cancel Your Trip vouchers are single use and lose unused balances. Voucher transferability and redemption fees are unconfirmed. Scoot has no general free cancellation window of 24 hours under its ordinary direct booking terms. That window is for buying Cancel Your Trip protection, subject to departure cutoffs.

Axel has no measured savings result with both a confirmed sample size and observation period to report for Scoot.

Scoot fares
Fare	Changes	Cancel	Carry-on	Bags	Seat
Economy	Change fee plus any higher fare difference. Deadline: 3 hours before departure, or 4 hours from Phu Quoc. Current USD fee unverified.	No ordinary voluntary refund or credit. Paid Cancel Your Trip protection and statutory or disruption exceptions are separate.	Included	0	Fee
Value Bundle	Change fee plus any higher fare difference; no included change-fee waiver. Deadline: 3 hours before departure, or 4 hours from Phu Quoc. Current USD fee unverified.	No ordinary voluntary refund or credit without separately purchased cancellation protection.	Included	Not confirmed	Free choice
Flex Bundle	No change fee	Flex does not include refundable cancellation. Separate cancellation protection is required for an ordinary voluntary cancellation voucher.	Included	Not confirmed	Free choice
ScootPluspremium economy	Ordinary change fee plus any higher fare difference unless a separate change-fee waiver applies. Current USD fee unverified.	No ordinary voluntary refund or credit without separately purchased cancellation protection.	Included	Not confirmed	Free choice

Fare difference on a cheaper change: Lost. Section 5.5 provides no refund for lower replacement fares or ancillary prices, except where required by law. Change-fee waivers do not preserve the difference.
Same flight, lower price: No published same-flight price-drop refund or credit entitlement. Cancel Your Trip is paid protection, not repricing; unused voucher balances are forfeited.
Credits (Scoot Vouchers): Cancel Your Trip vouchers last 12 months. Specified disruption and medical/compassionate vouchers allow 24 months to book travel.
24-hour rule: Classified as none under Scoot's published ordinary direct-booking terms, rather than unknown. Booking Fare Rules expressly prohibits cancellations, refunds and credits; that page displays no update date and was checked October 26, 2026. Conditions of Carriage section 11.1, whose rendered page is effective October 5, 2026, excludes refunds except stated or legally required exceptions and supplies no 24-hour cooling-off exception. The undated flexibility page's 24-hour window is for buying paid Cancel Your Trip protection, not free cancellation. Scoot's GDS Booking Hold Time page, updated May 6, 2026, describes agent ticketing holds, not a general direct-consumer benefit. Paying in USD does not itself establish US DOT coverage for these non-US flights; applicable statutory rights remain separate.
Same-day change: Ordinary date/time-change rules apply: a fee plus any higher fare difference, before the 3-hour cutoff or 4 hours from Phu Quoc. Flex or purchased Change Your Flight waives the change fee. No separate same-day confirmed-change or standby benefit was verified.
Schedule changes: Section 9.2 lists free same-route rebooking within 14 days, a 24-month voucher, or original-payment refund for retiming of at least 2 hours or cancellation notified more than 24 hours ahead, excluding third-party services. Controllable disruptions within 24 hours have similar listed alternatives. Uncontrollable cancellations generally offer rebooking or vouchers, subject to overriding law. The fare-rules page mentions a possible reasonable administration fee; section 9.2 specifies none. Its amount and applicability remain unconfirmed.

Score breakdown

Repriceability 35%3.0
- Standard fare change fee: 4.0/10 · Value Bundle: Change fee plus any higher fare difference; no included change-fee waiver. Deadline: 3 hours before departure, or 4 hours from Phu Quoc. Current USD fee unverified.
- Lowest fare flexibility: 4.0/10 · Economy: Change fee plus any higher fare difference. Deadline: 3 hours before departure, or 4 hours from Phu Quoc. Current USD fee unverified.
- Lower fare on the same flight: 0.0/10 · No published same-flight price-drop refund or credit entitlement. Cancel Your Trip is paid protection, not repricing; unused voucher balances are forfeited.
- Credit terms: 7.0/10 · Cancel Your Trip vouchers last 12 months. Specified disruption and medical/compassionate vouchers allow 24 months to book travel.
- Cancel the standard fare: 0.0/10 · No ordinary voluntary refund or credit without separately purchased cancellation protection.
- Risk-free window: 0.0/10 · Classified as none under Scoot's published ordinary direct-booking terms, rather than unknown. Booking Fare Rules expressly prohibits cancellations, refunds and credits; that page displays no update date and was checked October 26, 2026. Conditions of Carriage section 11.1, whose rendered page is effective October 5, 2026, excludes refunds except stated or legally required exceptions and supplies no 24-hour cooling-off exception. The undated flexibility page's 24-hour window is for buying paid Cancel Your Trip protection, not free cancellation. Scoot's GDS Booking Hold Time page, updated May 6, 2026, describes agent ticketing holds, not a general direct-consumer benefit. Paying in USD does not itself establish US DOT coverage for these non-US flights; applicable statutory rights remain separate.
- Same-day change: 7.0/10 · Ordinary date/time-change rules apply: a fee plus any higher fare difference, before the 3-hour cutoff or 4 hours from Phu Quoc. Flex or purchased Change Your Flight waives the change fee. No separate same-day confirmed-change or standby benefit was verified.
- What Axel saw: does not apply · fewer than 10 attempts · Axel repricing attempts
Refunds and disruptions 20%7.2
- Commitments when the airline causes the problem: 6.0/10 · Covered by: EU261, India_DGCA, Other_national; Scoot's general contract promises best efforts to place disrupted passengers on the next available Scoot flight without additional charge. It does not generally promise other-airline rebooking, meals, hotels or fixed cash compensation beyond applicable law, and excludes disruption-related expenses unless law or an international convention requires payment. Its Australian overbooking policy additionally provides a 24-month travel voucher alongside rebooking or refund. Legal coverage is route-specific: EU261 covers eligible departures from the EU, not Singapore-origin flights merely arriving there. Indian DGCA protections and other national rules apply where applicable; Scoot publishes Australia, Thailand and Vietnam provisions.
- Refund conduct: 10.0/10 · No refund or compensation findings in 5 years
- Refund complaints: no data, median 5.1/10 used · too few US passengers to measure
Reliability 15%9.7
- On-time arrival: 10.0/10 · 86.98% on time (2026-06-01 to 2026-06-30; Scoot. Latest numeric airline-specific figure recoverable from the accessible Cirium summary, not confirmed as its latest published figure. Cancellation rate unavailable.) · Cirium Southeast Asia On-Time Performance monthly report summary, June 2026
- Cancellations: no data, median 9.0/10 used · no data · Cirium Southeast Asia On-Time Performance monthly report summary, June 2026
Fees and transparency 15%6.5
- Carry-on in the lowest fare: 10.0/10 · Included: one carry-on and one personal item with a combined maximum weight of 10kg in Economy.
- First checked bag: no data, median 6.0/10 used · Economy includes no checked baggage. Purchased allowances are 20–40kg; current advance-purchase USD pricing was unreadable. Value Bundle and Flex Bundle include 20kg, and ScootPlus includes 30kg, rather than a fixed bag count.
- Seat in the lowest fare: 3.0/10 · fee
- Children seated with a parent: 0.0/10 · Economy charges for advance seat selection; otherwise an available seat is assigned at check-in. Scoot explicitly warns that a child and accompanying adult may not automatically sit together and recommends buying seats. No free adjacent-seating guarantee for children 13 or under applies across all fares. Value Bundle and Flex Bundle include standard seat selection.
- Price shown is price paid: 10.0/10 · No fee-display findings in 5 years
Complaints and handling 10%5.2*
- Complaint rate: does not apply · too few US passengers to measure
- Mishandled bags: does not apply · not reported to DOT · U.S. DOT, April, May, July and August 2026
- Mishandled wheelchairs and scooters: does not apply · not reported to DOT · U.S. DOT, April, May, July and August 2026
- Bumping: does not apply · not reported to DOT · U.S. DOT, April to June 2026
Loyalty fairness 5%5.2
- Miles expiry: 2.0/10 · For ordinary KrisFlyer, Elite Silver and Elite Gold members, miles normally expire three years after earning, at the end of the equivalent month; earning or redeeming does not reset that fixed expiry. Contest miles can have shorter validity. Eligible miles may be extended once for a fee: six months for basic members or one year for Silver/Gold. Miles generally do not expire while the member retains PPS Club membership, subject to promotional exceptions.
- Devaluations: 6.0/10 · unknown: KrisFlyer confirmed higher Singapore Airlines and partner award prices for tickets issued from November 1, 2025. Examples include approximately 5% more for Singapore Airlines Saver awards to/from Europe and the US, 10–20% more for Africa/Middle East/Turkey Saver awards, and generally 10–15% more for Advantage awards. This affects uses of the shared KrisFlyer currency; it is not evidence that Scoot's own award chart increased. The exact announcement date was not established.
- Award pricing: 10.0/10 · published_chart

Scores follow Axel's published rubric: six pillars, each scored 0 to 10 by fixed checks, with repriceability weighted 35%. Facts were checked October 26, 2026. No data at all for Complaints and handling, so it takes the median of all rated airlines. No data for 3 checks (Refund complaints, Cancellations, First checked bag), each scored at the median of all rated airlines.

Refunds and disruptions

EU261 applies to eligible EU departures, not flights from Singapore merely arriving in the EU. Indian DGCA and other national rules apply where relevant. Scoot promises best efforts to rebook on its next available flight without extra charge, but does not generally promise other airlines, meals, hotels or extra cash beyond legal requirements.

Under its October 5, 2026 contract, original payment refunds are among possible remedies for significant schedule changes and controllable disruptions, not an unconditional passenger choice. Uncontrollable cancellations generally offer rebooking or vouchers, subject to law. Eligible completed refund requests have an approximately 20 business day processing commitment. No refund or compensation findings were identified in 5 years, but refund performance was not independently verified.

Reliability

Scoot's available punctuality result is strong: Cirium's Southeast Asia monthly summary reported 86.98% on time in June 2026. This is a monthly result, not an annual performance measure, and it was not confirmed as Scoot's latest published figure. No verified calendar 2025 or latest rolling 12 month figure was found. A cancellation rate was unavailable, so Axel cannot assess cancellations from these data.

Fees

Economy includes a cabin bag and personal item totaling 10kg, but no checked baggage. Purchased checked allowances run from 20kg to 40kg, with current USD prices unconfirmed. Value Bundle and Flex Bundle include 20kg and standard seat selection. Economy charges for advance seats and does not guarantee a child will sit beside an accompanying adult.

The first displayed fare is not necessarily your final total. As of October 26, 2026, payment fees typically run from 2.3% to 2.8% in covered departure markets, with exemptions. Fees are shown before payment, but whether an unavoidable charge appears after the first USD price was not verified. No fee display findings were identified in 5 years.

Complaints

A complaint rate per 100,000 passengers could not be measured because Scoot carried too few US passengers. That is missing evidence, not a clean complaint record. Scoot's mishandled baggage and wheelchair or scooter figures were not reported to the U.S. DOT in April, May, July and August 2026. Bumping figures were not reported for April to June 2026. Axel therefore has no comparable handling rate to report.

Loyalty program

KrisFlyer has a published Scoot award chart, effective April 1, 2026. Ordinary members' miles expire after three years, and earning or redeeming does not reset that clock. Miles generally do not expire while PPS Club membership is retained. Shared KrisFlyer award prices for Singapore Airlines and partners rose for tickets issued from November 1, 2025, including about 5% on Singapore Airlines Saver awards to or from Europe and the US. Scoot's own chart increase was not confirmed.

Choose Scoot if

Travel with a cabin bag and personal item totaling no more than 10kg.
You have firm dates and can accept no ordinary voluntary refund.
You can use Value Bundle's included 20kg checked baggage and standard seats.

Book elsewhere if

You want a refund or credit if the same flight gets cheaper.
You need cancellation flexibility without buying separate protection.
You expect automatic adjacent seating for children in Economy.

Tips

Compare Economy plus checked baggage and seats with Value Bundle during initial booking, since Value Bundle cannot be added later.
Use an exempt payment method where offered, since processing fees apply to most transactions in covered departure markets.
Buy adjacent seats when traveling with a child in Economy, since check in assignments do not guarantee you will sit together.

Questions travelers ask

Does Scoot charge change fees?

Economy, Value Bundle and ScootPlus charge a change fee plus any higher fare difference, unless a separate waiver applies. The current USD fee is not confirmed. Flex Bundle waives date and time change fees, but higher fares still cost extra. Economy and Value Bundle changes must be made at least 3 hours before departure, or 4 hours from Phu Quoc.

Can I get money back if my Scoot fare drops?

No. Scoot publishes no entitlement to a refund or credit when the same flight becomes cheaper. A lower replacement fare also produces no refund, even with Flex Bundle. Paid Cancel Your Trip protection is a separate cancellation product, not price drop protection, and any unused balance on its single use voucher is lost.

How long do Scoot Vouchers last?

Cancel Your Trip vouchers last 12 months. Specified disruption and medical or compassionate vouchers allow 24 months to book travel. Cancel Your Trip vouchers retain the original booking currency, can be used only once and lose any unused balance. Transferability and redemption fees for refund vouchers are not confirmed, so do not assume someone else can use them.

What do I get if Scoot cancels my flight?

Your options depend on the cause, notice and applicable law. Scoot's October 5, 2026 contract lists rebooking, a 24 month voucher or an original payment refund as possible remedies for qualifying schedule changes and controllable disruptions, rather than an unconditional choice. Uncontrollable cancellations generally offer rebooking or vouchers, subject to overriding law. Scoot promises best efforts to place you on its next available flight without extra charge.

How much do cabin bags and checked baggage cost?

Economy includes a cabin bag and a personal item with a combined 10kg limit, but no checked baggage. Purchased checked allowances range from 20kg to 40kg, and current USD prices are not confirmed. Value Bundle and Flex Bundle include 20kg checked baggage, while ScootPlus includes 30kg. Compare the total cost with baggage before choosing a fare.

Sources

Scoot Media Centre, Scoot, 2026-10-13
Our subsidiaries — Scoot, a wholly owned subsidiary, Singapore Airlines
Scoot's Destination Map, Scoot
Economy Fare — Cabin Baggage and Fare Bundles, Scoot
Booking Fare Rules, Scoot
Travel Flexibility Options — Change Your Flight and Cancel Your Trip, Scoot
Scoot Conditions of Carriage, Scoot, 2026-10-05
Scoot Fees Chart, Scoot
Baggage Allowance, Policy and Rules, Scoot
Choose Your Seat — seat selection and family-seating FAQs, Scoot
ScootPlus, Scoot
Fares and Fees — indexed fare comparison; live address redirects to Economy, Scoot
GDS Booking Hold Time, Scoot, 2026-05-06
Refunds — including the 24-hour reservation requirement, U.S. Department of Transportation, 2025-11-07
Fare rules — legacy page, Scoot
Our Promise to You, Scoot
Flight Disruption Policy & Passenger Rights, Scoot
Payment Options, Scoot
Scoot brings back credit and debit card processing fees for flights from Singapore, CNA, 2025-02-21
KrisFlyer Terms and Conditions, Singapore Airlines
Scoot Award Chart — effective 1 April 2026, Scoot, 2026-04-01
KrisFlyer Programme Changes and Enhancements, Singapore Airlines
Adjustments to Award Rates for Flight Redemptions and Upgrades, Singapore Airlines
On-Time Performance Review 2025, Cirium
September 2026 — Southeast Asia On-Time Performance Monthly Report, Cirium
AirHelp Score — Best Airport Rankings 2026 and Top Airline Rankings 2025, AirHelp
World's Top 100 Airlines 2026, Skytrax
Singapore Airlines named the World's Best Airline 2026, Skytrax
Contact Scoot Customer Support, Scoot
My flight is affected by a change in aircraft type. What will happen to my booking and pre-purchased ancillary items?, Scoot, 2026-09-07
Advisory on Scoot flights to Jeddah, Scoot, 2026-09-30
Advisory on Scoot flights affected by Typhoon Champi, Scoot
Scoot acted promptly regarding passengers missing Amritsar-Singapore flight on Jan 18: DGCA, Press Trust of India / The Times of India, 2023-01-21
Scoot Launches New KrisFlyer Award Chart for More Rewarding Journeys, Scoot, 2025-08-13

For AI assistants: the whole rating as text, with every source

Scoot rating: 5.7/10 (C tier)

Included cabin baggage helps, but Scoot gives nothing back when fares fall

Axel score: 5.7/10, C tier, #52 of 77 airlines. Repriceability: 3.0/10 (#71). Checked October 26, 2026. Source: https://helloaxel.com/en/airlines/scoot

Best and worst

Best: Economy includes a cabin bag and personal item with a combined 10kg allowance.
Best: Cirium reported 86.98% on time in June 2026.
Best: Value Bundle includes 20kg checked baggage and standard seat selection.
Worst: Lower replacement fares produce no refund, even with Flex Bundle.
Worst: Ordinary voluntary cancellations return no refund or credit without separate protection.
Worst: Economy does not guarantee that a child and accompanying adult will automatically sit together.

If the fare drops after you book, can you get money back? No

Axel has no measured savings result with both a confirmed sample size and observation period to report for Scoot.

Scoot fares

Fare	Changes	Cancel	Carry-on	Checked bags	Seat
Economy	Change fee plus any higher fare difference. Deadline: 3 hours before departure, or 4 hours from Phu Quoc. Current USD fee unverified.	No ordinary voluntary refund or credit. Paid Cancel Your Trip protection and statutory or disruption exceptions are separate.	included	0	Fee
Value Bundle	Change fee plus any higher fare difference; no included change-fee waiver. Deadline: 3 hours before departure, or 4 hours from Phu Quoc. Current USD fee unverified.	No ordinary voluntary refund or credit without separately purchased cancellation protection.	included	not confirmed	Free choice
Flex Bundle	No change fee	Flex does not include refundable cancellation. Separate cancellation protection is required for an ordinary voluntary cancellation voucher.	included	not confirmed	Free choice
ScootPlus (premium economy)	Ordinary change fee plus any higher fare difference unless a separate change-fee waiver applies. Current USD fee unverified.	No ordinary voluntary refund or credit without separately purchased cancellation protection.	included	not confirmed	Free choice

Key facts

Fare difference on a cheaper change: Lost. Section 5.5 provides no refund for lower replacement fares or ancillary prices, except where required by law. Change-fee waivers do not preserve the difference.
Same flight, lower price: No published same-flight price-drop refund or credit entitlement. Cancel Your Trip is paid protection, not repricing; unused voucher balances are forfeited.
Credits (Scoot Vouchers): Cancel Your Trip vouchers last 12 months. Specified disruption and medical/compassionate vouchers allow 24 months to book travel.
24-hour rule: Classified as none under Scoot's published ordinary direct-booking terms, rather than unknown. Booking Fare Rules expressly prohibits cancellations, refunds and credits; that page displays no update date and was checked October 26, 2026. Conditions of Carriage section 11.1, whose rendered page is effective October 5, 2026, excludes refunds except stated or legally required exceptions and supplies no 24-hour cooling-off exception. The undated flexibility page's 24-hour window is for buying paid Cancel Your Trip protection, not free cancellation. Scoot's GDS Booking Hold Time page, updated May 6, 2026, describes agent ticketing holds, not a general direct-consumer benefit. Paying in USD does not itself establish US DOT coverage for these non-US flights; applicable statutory rights remain separate.
Same-day change: Ordinary date/time-change rules apply: a fee plus any higher fare difference, before the 3-hour cutoff or 4 hours from Phu Quoc. Flex or purchased Change Your Flight waives the change fee. No separate same-day confirmed-change or standby benefit was verified.
Schedule changes: Section 9.2 lists free same-route rebooking within 14 days, a 24-month voucher, or original-payment refund for retiming of at least 2 hours or cancellation notified more than 24 hours ahead, excluding third-party services. Controllable disruptions within 24 hours have similar listed alternatives. Uncontrollable cancellations generally offer rebooking or vouchers, subject to overriding law. The fare-rules page mentions a possible reasonable administration fee; section 9.2 specifies none. Its amount and applicability remain unconfirmed.

Score breakdown

Pillar	Weight	Score
Repriceability	35%	3.0/10
Refunds and disruptions	20%	7.2/10
Reliability	15%	9.7/10
Fees and transparency	15%	6.5/10
Complaints and handling	10%	no data (median 5.2 used)
Loyalty fairness	5%	5.2/10

Repriceability: 3.0/10

Standard fare change fee: 4.0/10 (Value Bundle: Change fee plus any higher fare difference; no included change-fee waiver. Deadline: 3 hours before departure, or 4 hours from Phu Quoc. Current USD fee unverified.)
Lowest fare flexibility: 4.0/10 (Economy: Change fee plus any higher fare difference. Deadline: 3 hours before departure, or 4 hours from Phu Quoc. Current USD fee unverified.)
Lower fare on the same flight: 0.0/10 (No published same-flight price-drop refund or credit entitlement. Cancel Your Trip is paid protection, not repricing; unused voucher balances are forfeited.)
Credit terms: 7.0/10 (Cancel Your Trip vouchers last 12 months. Specified disruption and medical/compassionate vouchers allow 24 months to book travel.)
Cancel the standard fare: 0.0/10 (No ordinary voluntary refund or credit without separately purchased cancellation protection.)
Risk-free window: 0.0/10 (Classified as none under Scoot's published ordinary direct-booking terms, rather than unknown. Booking Fare Rules expressly prohibits cancellations, refunds and credits; that page displays no update date and was checked October 26, 2026. Conditions of Carriage section 11.1, whose rendered page is effective October 5, 2026, excludes refunds except stated or legally required exceptions and supplies no 24-hour cooling-off exception. The undated flexibility page's 24-hour window is for buying paid Cancel Your Trip protection, not free cancellation. Scoot's GDS Booking Hold Time page, updated May 6, 2026, describes agent ticketing holds, not a general direct-consumer benefit. Paying in USD does not itself establish US DOT coverage for these non-US flights; applicable statutory rights remain separate.)
Same-day change: 7.0/10 (Ordinary date/time-change rules apply: a fee plus any higher fare difference, before the 3-hour cutoff or 4 hours from Phu Quoc. Flex or purchased Change Your Flight waives the change fee. No separate same-day confirmed-change or standby benefit was verified.)
What Axel saw: does not apply (fewer than 10 attempts). Source: Axel repricing attempts

Refunds and disruptions: 7.2/10

Commitments when the airline causes the problem: 6.0/10 (Covered by: EU261, India_DGCA, Other_national; Scoot's general contract promises best efforts to place disrupted passengers on the next available Scoot flight without additional charge. It does not generally promise other-airline rebooking, meals, hotels or fixed cash compensation beyond applicable law, and excludes disruption-related expenses unless law or an international convention requires payment. Its Australian overbooking policy additionally provides a 24-month travel voucher alongside rebooking or refund. Legal coverage is route-specific: EU261 covers eligible departures from the EU, not Singapore-origin flights merely arriving there. Indian DGCA protections and other national rules apply where applicable; Scoot publishes Australia, Thailand and Vietnam provisions.)
Refund conduct: 10.0/10 (No refund or compensation findings in 5 years)
Refund complaints: no data, median 5.1/10 used (too few US passengers to measure)

Reliability: 9.7/10

On-time arrival: 10.0/10 (86.98% on time (2026-06-01 to 2026-06-30; Scoot. Latest numeric airline-specific figure recoverable from the accessible Cirium summary, not confirmed as its latest published figure. Cancellation rate unavailable.)). Source: Cirium Southeast Asia On-Time Performance monthly report summary, June 2026
Cancellations: no data, median 9.0/10 used (no data). Source: Cirium Southeast Asia On-Time Performance monthly report summary, June 2026

Fees and transparency: 6.5/10

Carry-on in the lowest fare: 10.0/10 (Included: one carry-on and one personal item with a combined maximum weight of 10kg in Economy.)
First checked bag: no data, median 6.0/10 used (Economy includes no checked baggage. Purchased allowances are 20–40kg; current advance-purchase USD pricing was unreadable. Value Bundle and Flex Bundle include 20kg, and ScootPlus includes 30kg, rather than a fixed bag count.)
Seat in the lowest fare: 3.0/10 (fee)
Children seated with a parent: 0.0/10 (Economy charges for advance seat selection; otherwise an available seat is assigned at check-in. Scoot explicitly warns that a child and accompanying adult may not automatically sit together and recommends buying seats. No free adjacent-seating guarantee for children 13 or under applies across all fares. Value Bundle and Flex Bundle include standard seat selection.)
Price shown is price paid: 10.0/10 (No fee-display findings in 5 years)

Complaints and handling: no data (median 5.2 used)

Complaint rate: does not apply (too few US passengers to measure)
Mishandled bags: does not apply (not reported to DOT). Source: U.S. DOT, April, May, July and August 2026
Mishandled wheelchairs and scooters: does not apply (not reported to DOT). Source: U.S. DOT, April, May, July and August 2026
Bumping: does not apply (not reported to DOT). Source: U.S. DOT, April to June 2026

Loyalty fairness: 5.2/10

Miles expiry: 2.0/10 (For ordinary KrisFlyer, Elite Silver and Elite Gold members, miles normally expire three years after earning, at the end of the equivalent month; earning or redeeming does not reset that fixed expiry. Contest miles can have shorter validity. Eligible miles may be extended once for a fee: six months for basic members or one year for Silver/Gold. Miles generally do not expire while the member retains PPS Club membership, subject to promotional exceptions.)
Devaluations: 6.0/10 (unknown: KrisFlyer confirmed higher Singapore Airlines and partner award prices for tickets issued from November 1, 2025. Examples include approximately 5% more for Singapore Airlines Saver awards to/from Europe and the US, 10–20% more for Africa/Middle East/Turkey Saver awards, and generally 10–15% more for Advantage awards. This affects uses of the shared KrisFlyer currency; it is not evidence that Scoot's own award chart increased. The exact announcement date was not established.)
Award pricing: 10.0/10 (published_chart)