Axel's take: 8.6/10
Dependable old-school comfort and standout gardens, with a few costly extras. a traditional upscale hotel in a sprawling central-Tokyo complex, scored for what it is.
The Main is a traditional upscale hotel, and a strong pick if you value attentive service over cutting-edge design. Recent Expedia and Tripadvisor guests repeatedly praise the helpful staff, cleanliness and comfortable rooms. The Japanese garden is the defining attraction, while extensive dining options make staying on property easy. We'd choose it for a quieter Tokyo base with character rather than a fashionable boutique experience.
The trade-offs are scale and extras. Guests describe a maze-like complex, and some rooms and bathrooms feel dated despite good upkeep. Allow time to reach the subway rather than expecting platform-at-the-door convenience. The separate workout rooms are free, but Golden Spa's indoor pool and sauna cost extra and are adults-only. The outdoor Garden Pool finished its 2026 season on September 23. Skip it if contemporary interiors or an included year-round family pool are priorities.
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Best for: travelers who prefer traditional service; garden lovers; longer stays in a quieter central neighborhood
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Watch out for: sprawling, sometimes confusing layout; some dated rooms and bathrooms; paid adults-only indoor pool; outdoor pool seasonal
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Location: Quiet Kioicho base with subway connections within walking distance, not directly beneath the lobby.
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Rooms: Comfortable and often spacious; room categories differ, and some bathrooms show their age.
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Cleanliness: A consistent strength across recent guest feedback, especially on Expedia.
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Service: Helpful, attentive staff earn repeated praise across review sites.
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Amenities: Japanese garden, extensive dining and free workout rooms; Golden Spa is separate and restricted to adults.
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Fees and surprises: Golden Spa admission costs extra for The Main guests; the outdoor Garden Pool closed for the season September 23, 2026.
Axel's opinion of Hotel New Otani Tokyo, The Main, from the hotel's website and recent guest reviews. Sources: Hotel website · Expedia · Tripadvisor · Booking.com. Reviewed Oct 15, 2026.