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The St. Regis Chicago rates, Chicago

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Axel's take: 8.3/10

Impressive rooms and river views, but service isn't consistently five-star. a modern five-star luxury hotel overlooking the Chicago River, scored for what it is.

The St. Regis Chicago is a modern five-star hotel whose spacious rooms, river-and-lake views and extensive wellness facilities make a strong case for a splurge. Expedia guests give cleanliness and condition particularly high marks, while Tripadvisor guests repeatedly praise room comfort. With Miru and Tre Dita downstairs, it's a strong pick for travelers who want dining and downtime built into their city break.

The reservation is service consistency, not the building. Many guests describe thoughtful hospitality, but recent Tripadvisor reviews repeatedly report delayed room readiness, missed housekeeping and unreliable suite-butler follow-through. Those are meaningful shortcomings at this level. We'd choose it for the rooms, views and facilities; we'd look elsewhere if seamless, anticipatory service is the main reason you're paying for luxury. Valet parking and breakfast add to the bill.

  • Best for: couples prioritizing views and room comfort; travelers combining dining and spa time; luxury stays near the river and Millennium Park

  • Watch out for: inconsistent housekeeping and service follow-through; reported delays getting rooms ready; breakfast and valet parking cost extra

  • Location: Quiet eastern end of Wacker Drive, near the Riverwalk and Millennium Park.

  • Rooms: Spacious, contemporary and comfortable; choose the view category carefully.

  • Cleanliness: Strong overall ratings, although several recent guests report missed housekeeping.

  • Service: Warm individual staff earn praise, but arrival and butler-service execution vary.

  • Amenities: Indoor pool, substantial gym, spa, Japanese Miru and Tuscan Tre Dita.

  • Fees and surprises: Valet and pet fees apply; the hotel advertises butler service with premier suites.

Axel's opinion of The St. Regis Chicago, from the hotel's website and recent guest reviews. Sources: Hotel website · Tripadvisor · Expedia · Reddit. Reviewed Oct 23, 2026.

About The St. Regis Chicago

  • Property type: Hotel
  • 5-star hotel
  • Marriott Hotels & Resorts
  • 401 East Upper Wacker Drive, Chicago
  • Amenities: 24-hour reception, Elevator/lift, Smoking areas, Currency exchange, Smoke-free property, Security guard, Newspapers, Ticket assistance, Express check-in/check-out, Garden, Television in lobby, Terrace
  • Check-in from: 16:00:00
  • Check-out by: 12:00:00
  • City page: Hotels in Chicago

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The St. Regis Chicago

5-star hotel · Marriott Hotels & Resorts · 401 East Upper Wacker Drive, Chicago

Check-in from 16:00:00 · Check-out by 12:00:00

24-hour reception · Elevator/lift · Smoking areas · Currency exchange · Smoke-free property · Security guard · Newspapers · Ticket assistance · Express check-in/check-out · Garden · Television in lobby · Terrace

Hotels in Chicago

Axel's take

a modern five-star luxury hotel overlooking the Chicago River

8.3/10

Impressive rooms and river views, but service isn't consistently five-star.

The St. Regis Chicago is a modern five-star hotel whose spacious rooms, river-and-lake views and extensive wellness facilities make a strong case for a splurge. Expedia guests give cleanliness and condition particularly high marks, while Tripadvisor guests repeatedly praise room comfort. With Miru and Tre Dita downstairs, it's a strong pick for travelers who want dining and downtime built into their city break.

The reservation is service consistency, not the building. Many guests describe thoughtful hospitality, but recent Tripadvisor reviews repeatedly report delayed room readiness, missed housekeeping and unreliable suite-butler follow-through. Those are meaningful shortcomings at this level. We'd choose it for the rooms, views and facilities; we'd look elsewhere if seamless, anticipatory service is the main reason you're paying for luxury. Valet parking and breakfast add to the bill.

Best for

  • couples prioritizing views and room comfort
  • travelers combining dining and spa time
  • luxury stays near the river and Millennium Park

Watch out for

  • inconsistent housekeeping and service follow-through
  • reported delays getting rooms ready
  • breakfast and valet parking cost extra
Location
Quiet eastern end of Wacker Drive, near the Riverwalk and Millennium Park.
Rooms
Spacious, contemporary and comfortable; choose the view category carefully.
Cleanliness
Strong overall ratings, although several recent guests report missed housekeeping.
Service
Warm individual staff earn praise, but arrival and butler-service execution vary.
Amenities
Indoor pool, substantial gym, spa, Japanese Miru and Tuscan Tre Dita.
Fees and surprises
Valet and pet fees apply; the hotel advertises butler service with premier suites.

Axel's opinion, from the hotel's website and recent guest reviews, scored for what the hotel is. Sources: Hotel website · Tripadvisor · Expedia · Reddit. Reviewed Oct 23, 2026.

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