How Axel worksThe best airlines for travelers with disabilities
Updated October 26, 2026 · Data: Axel, Airline websites · How this guide was made
The short answer
Delta has the strongest record for travelers with disabilities among U.S. airlines: 0.37% of wheelchairs and scooters mishandled (April, May, July and August 2026), the best reported to the DOT 1. Southwest and Allegiant follow. Foreign airlines don't report a comparable figure, so they are listed with their published commitments instead.
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How these picks work
For travelers who use a wheelchair, the biggest risk is the chair being damaged or lost. These picks weight the airline's federal record for mishandled wheelchairs and scooters (40%), its published accessibility commitments (20%), complaints (15%), disruption commitments (15%) and its customer-of-size policy (10%). Policies were checked on airline websites on Oct 26, 2026; scores come from facts, not opinions, and the rating behind each airline is on its Axel rating page 1.
Best U.S. airlines for travelers with disabilities
Top U.S. airlines
- 1
Delta
Score 7.9/10. Strongest on wheelchairs and scooters handled safely and accessibility commitments; weakest on customer-of-size policy.
- Wheelchairs and scooters handled safely:
- 0.37% mishandled
- Accessibility commitments:
- 'Will My Wheelchair Fit?' tool; loaner and choice of repair vendor if a device is damaged; fare-difference refund if...
- Complaint rate:
- 4.99 complaints per 100,000 passengers (median for airlines based in the US...
- Customer-of-size policy:
- Delta urges buying an adjacent seat in advance if you would encroach on the next seat or cannot...
- 2
Southwest
Score 7.4/10. Strongest on accessibility commitments and complaint rate; weakest on wheelchairs and scooters handled safely.
- Wheelchairs and scooters handled safely:
- 1.15% mishandled
- Accessibility commitments:
- Texts/emails when a checked wheelchair is loaded and unloaded; publishes cargo-door limits; disability preboarding and...
- Complaint rate:
- 1.69 complaints per 100,000 passengers (median for airlines based in the US...
- Customer-of-size policy:
- Under assigned seating Southwest strongly recommends buying the extra seat in advance; it is...
- 3
Allegiant
Score 7.0/10. Strongest on accessibility commitments and wheelchairs and scooters handled safely; weakest on customer-of-size policy.
- Wheelchairs and scooters handled safely:
- 0.73% mishandled
- Accessibility commitments:
- Three wheelchair assistance levels including aisle chair; up to two folding manual chairs (13 x 36 x 42 in) in cabin...
- Complaint rate:
- 4.58 complaints per 100,000 passengers (median for airlines based in the US...
- Customer-of-size policy:
- Guests who cannot lower the armrest or spill into the next seat should buy a second ticket when...
- 4
Alaska (incl. Hawaiian)
Score 7.0/10. Strongest on accessibility commitments and commitments when the airline causes a delay; weakest on wheelchairs and scooters handled safely.
- Wheelchairs and scooters handled safely:
- 1.37% mishandled
- Accessibility commitments:
- Reimburses fare difference if your wheelchair cannot fit a preferred flight, and rebooks free on the next flight if a...
- Complaint rate:
- 3.22 complaints per 100,000 passengers (median for airlines based in the US...
- Customer-of-size policy:
- You must buy an extra seat if you cannot fit with the armrests down (about 17 in apart in coach)....
- 5
United
Score 5.9/10. Strongest on accessibility commitments and commitments when the airline causes a delay; weakest on customer-of-size policy.
- Wheelchairs and scooters handled safely:
- 1.21% mishandled
- Accessibility commitments:
- Flight search has a wheelchair filter: enter chair width and height and United labels which flights it fits. Onboard...
- Complaint rate:
- 6.21 complaints per 100,000 passengers (median for airlines based in the US...
- Customer-of-size policy:
- If you cannot buckle even with an extender, keep armrests down, or stay within your seat, you must...
Which airlines mishandle the most wheelchairs?
U.S. airlines report every wheelchair and scooter they damage, lose or delay to the DOT. Over the DOT reporting months of April, May, July and August 2026, Delta had the lowest rate of the U.S. airlines (0.37% of chairs carried) and Frontier the highest (1.49%) 1.
| Airline | Wheelchairs mishandled | Accessibility commitments |
|---|---|---|
| American | 1.21% mishandled | Refunds the fare difference if you must book a pricier same-day American flight because your preferred one cannot fit your wheelchair. Cargo-door... 2 |
| Delta | 0.37% mishandled | 'Will My Wheelchair Fit?' tool; loaner and choice of repair vendor if a device is damaged; fare-difference refund if your device will not fit... 3 |
| United | 1.21% mishandled | Flight search has a wheelchair filter: enter chair width and height and United labels which flights it fits. Onboard wheelchair on all aircraft over... 4 |
| Southwest | 1.15% mishandled | Texts/emails when a checked wheelchair is loaded and unloaded; publishes cargo-door limits; disability preboarding and seat accommodation; advisory... 5 |
| Alaska (incl. Hawaiian) | 1.37% mishandled | Reimburses fare difference if your wheelchair cannot fit a preferred flight, and rebooks free on the next flight if a device does not fit or is not... 6 |
| JetBlue | 1.42% mishandled | Signed the Airlines for America Passenger Accessibility Commitment; manual wheelchairs can be stowed in cabin where configuration allows; ask 48... 7 |
| Frontier | 1.49% mishandled | Some aircraft carry up to two manual wheelchairs in the cabin (max 40 x 13 x 50 in, 70 lb), first come first served; mobility aids fly free. No... 8 |
| Allegiant | 0.73% mishandled | Three wheelchair assistance levels including aisle chair; up to two folding manual chairs (13 x 36 x 42 in) in cabin, one if full; device damage... 9 |
| Sun Country | not reported to DOT | Request wheelchair, seating accommodation (e.g. leg brace), escort or device stowage via an online Accessibility Request or Reservations... 10 |
| Breeze | not reported to DOT | Add special assistance on the Guest Info page when booking or later in My Trips. Onboard wheelchair needs 48 h notice on aircraft lacking an... 11 |
| Avelo | not reported to DOT | Add needs under Special assistance when booking or in Manage Trips, or call (346) 616-9500. No notice needed except 48 h for a gate aisle chair and... 12 |
Source: DOT Air Travel Consumer Report via Axel airline ratings 1
Airlines based outside the U.S.: published commitments
Foreign airlines do not report wheelchair handling in a comparable way, so they are not scored here. Their published commitments:
| Airline | Commitments |
|---|---|
| Hawaiian | Shared Alaska contract: fare-difference reimbursement when a wheelchair cannot fit a preferred flight; free rebooking if a device is not loaded; onboard... 6 |
| Air Canada | Request via Air Canada Accessibility Services 48 h ahead. Up to three mobility items free beyond allowance; online cargo-door fit chart; U.S. flights refund... 13 |
| WestJet | Request by phone (1-888-937-8538, TTY 711) or add mobility needs when booking/Manage trips. Every aircraft carries an onboard wheelchair; free Sunflower... 14 |
| Porter Airlines | Contact the Disability Assistance Desk 48 h ahead (1-855-542-3707, TTY 711, [email protected]). Mobility aids fly free as priority bags; where... 15 |
| Aeromexico | Request via Customer Service (55 5133 4050) or online form, ideally 72 business hours ahead. Three wheelchair types incl. an in-cabin chair on Embraer 190 and... 16 |
| Volaris | Request at booking or airport counter; give 48 h notice for wheelchair travel. Wheelchairs free beyond allowance; pre-boarding on request; disabled passengers... 17 |
| Viva Aerobus | Viva asks passengers needing onboard accommodations to notify it 48 h before departure. Wheelchairs and other mobility aids travel free; manual wheelchairs... 18 |
| Copa Airlines | Free help with boarding, transit and disembarkation. Request airport wheelchairs via call center at least 24 h ahead; every Copa aircraft carries an aisle... 19 |
| Avianca | Request assistance at least 48 h ahead in Manage your booking. Seats have adjustable armrests for wheelchair transfers and restrooms meet accessibility... 20 |
| LATAM Airlines | Request special assistance 24 or 48 h ahead depending on type (medical certificate up to 48 h). Every aircraft carries an aisle wheelchair. Page reproduces the... 21 |
| British Airways | Request help in Manage My Booking at least 48 h ahead; dedicated Accessibility Team. On-board aisle wheelchair, Sunflower lanyard recognized, free Aira... 22 |
| Virgin Atlantic | Every aircraft has an accessible toilet with grab rails, transfer chair and wide doors; crew use an onboard wheelchair. Accessible Travel Services team handles... 23 |
| Lufthansa | Request help at least 48 h ahead via online form, phone or agent (US: 72 h, 1-800-645-3880, TRS 711). Member of Hidden Disabilities Sunflower (DPNA code... 24 |
| Air France | Request at booking, at least 48 h ahead. Onboard wheelchair on all aircraft; accessible toilets on all long-haul and some medium-haul jets; accessible IFE on... 25 |
| KLM | Foldable aisle wheelchairs on every KLM and Cityhopper aircraft; accessible toilets on 777, 787 and A330 (curtain on 737/E190). Request wheelchair in My Trip... 26 |
| Aer Lingus | Request mobility or special assistance online or by phone at least 48 h ahead. Most aircraft have lavatories reachable by on-board wheelchair, and movable... 27 |
| Iberia | Request assistance online at booking, in Manage My Booking, or by phone (+1 800 772 4642) at least 48 h before. Two mobility devices free; declare battery... 28 |
| TAP Air Portugal | Request assistance via online form, contact centre or agent at least 48 h before departure. Aisle wheelchairs carried on long-haul flights. Up to two... 29 |
| Swiss | Book assistance at least two days ahead. Onboard wheelchair on all long-haul (short-haul on request); removable armrests fleetwide. Member of Hidden... 30 |
| SAS | Free assistance booked 48 h ahead online, in My trips, app or by phone. One wheelchair free in hold; removable lithium batteries up to 300 Wh in cabin.... 31 |
| Icelandair | Free assistance requested in booking or Manage booking, ideally 48 h ahead; three levels (terminal, steps, to seat). Sunflower lanyard available at check-in... 32 |
| Turkish Airlines | Wheelchair and assistance requests at least 48 h ahead. Free Sunflower lanyards at Istanbul assisted check-in. Sign-language video call centre for deaf... 33 |
| Emirates | Request via Manage Booking or call 48 h ahead (TTY for US/Canada). Onboard wheelchair carried. Dubai Terminal 3 and city check-ins are IBCCES Certified Autism... 34 |
| Qatar Airways | Request help in booking or Manage Booking up to 48 h ahead. Onboard wheelchairs on A330, A350, A380, 777, 787. Hidden-disability travelers must send a... 35 |
| Etihad Airways | Request help at least 48 h ahead via Manage Trip, WhatsApp assistant, contact centre or chat. Member of Hidden Disabilities Sunflower network with lanyards.... 36 |
| Korean Air | All aircraft carry onboard wheelchairs; staff escort from check-in to arrivals; priority seats via Manage Booking. Request wheelchair service online or via... 37 |
| ANA (All Nippon Airways) | Register needs online when booking or contact the ANA Disability Desk by email/phone; mobility checklist offered. Own wheelchair checked free. Free upper-body... 38 |
| Japan Airlines | Onboard wheelchairs on all but small DHC-8-400 Combi and ATR42 aircraft; wheelchair-usable restrooms on mid-size and larger jets; movable-armrest or... 39 |
| EVA Air | All aircraft except A321 carry an onboard wheelchair plus a transfer board-and-belt kit; crew help moving between seat and lavatory. Groups of 10+ wheelchair... 40 |
| Cathay Pacific | Inflight wheelchair for moving to the lavatory; every aircraft has a lavatory with single-panel door and grab bar; priority seating for those needing help.... 41 |
| Singapore Airlines | Every wide-body carries an onboard wheelchair (request one on narrow-bodies); meet-and-assist team from check-in to boarding; mobility-aid users may preboard.... 42 |
| Asiana Airlines | Free wheelchair help; every aircraft carries an onboard aisle wheelchair. Accessible seats requested via Reservation Center, website or app at least 48 h... 43 |
| Qantas | Onboard wheelchairs on most aircraft (not A320, E190, F100, Dash 8); wide-bodies have a wheelchair-accessible toilet. Recognises Sunflower lanyards... 44 |
| China Airlines | Every aircraft type carries an onboard wheelchair and personal transfer kit (board, belt, sling); all aircraft have accessible toilets with handrails and call... 45 |
Customer-of-size and extra-seat policies
| Airline | Policy | Details |
|---|---|---|
| American | Must buy a second seat | Anyone needing more than one seat must book the extra seat through Reservations, at the same fare. If not prebooked and no adjacent seats remain, you buy two... 46 |
| Delta | Must buy a second seat | Delta urges buying an adjacent seat in advance if you would encroach on the next seat or cannot keep the armrest down; otherwise you may be reseated or, if... 47 |
| United | Must buy a second seat | If you cannot buckle even with an extender, keep armrests down, or stay within your seat, you must buy an extra seat (same price when bought together; day-of... 48 |
| Southwest | Refunded if the flight has room | Under assigned seating Southwest strongly recommends buying the extra seat in advance; it is refundable after travel if the flight left with an open seat, both... 49 |
| Alaska (incl. Hawaiian) | Refunded if the flight has room | You must buy an extra seat if you cannot fit with the armrests down (about 17 in apart in coach). The second seat is refunded if every flight in that direction... 50 |
| JetBlue | Not stated | No customer-of-size rule found in the July 2026 contract of carriage or the help pages loaded; the 'booking extra seats' page renders client-side and could not... 51 |
| Frontier | Must buy a second seat | Contract: if you cannot sit with both armrests down without using the next seat or aisle, you must buy an extra seat at the current price; if no adjacent... 52 |
| Allegiant | Must buy a second seat | Guests who cannot lower the armrest or spill into the next seat should buy a second ticket when booking; adjacent seats assigned free. If the flight is full on... 9 |
| Sun Country | Must buy a second seat | Guests who cannot sit comfortably with both armrests down must buy an additional adjacent seat, purchased by calling Reservations. No refund provision is... 10 |
| Breeze | Must buy a second seat | A guest who encroaches on the next seat or cannot sit with armrests lowered must buy an adjacent seat. If none is available, Breeze rebooks on the next flight... 53 |
| Avelo | Must buy a second seat | Customers who cannot buckle in (extender allowed) without spilling into the next seat, or cannot lower both armrests, may be refused unless they buy an... 54 |
| Air Canada | Free extra seat | Domestic only: an extra seat for disability-related need is free on flights within Canada after medical approval (Air Travel Requirements Assessment Form, 48 h... 55 |
| WestJet | Free extra seat | WestJet lists obesity or a disabling condition as grounds for an adjacent-seat accommodation, approved via the medical form 48 business hours ahead. WestJet's... 56 |
| Air France | Refunded if the flight has room | Passengers who cannot lower armrests should book a second Economy seat via customer service: 25% off and exempt from taxes, refunded if the flight departs with... 57 |
| KLM | Must buy a second seat | Passengers must be able to raise and lower armrests. KLM suggests wider cabins or an aisle seat, or buying an adjacent seat through customer service, typically... 58 |
| British Airways | Must buy a second seat | Economy passengers must buy an extra seat for comfort if they need more room to fasten the seatbelt or cannot fully lower both armrests. Booked by phone or... 59 |
| Lufthansa | Must buy a second seat | Lufthansa recommends booking the adjacent seat (Free Neighbour Seat, via its Service Center) if you cannot lower both armrests or cannot fasten the belt even... 60 |
Every airline compared
| Airline | Score | Wheelchairs mishandled | Customer of size |
|---|---|---|---|
| Delta | 7.9 | 0.37% mishandled | Must buy a second seat |
| Southwest | 7.4 | 1.15% mishandled | Refunded if the flight has room |
| Allegiant | 7.0 | 0.73% mishandled | Must buy a second seat |
| Alaska (incl. Hawaiian) | 7.0 | 1.37% mishandled | Refunded if the flight has room |
| United | 5.9 | 1.21% mishandled | Must buy a second seat |
| American | 5.7 | 1.21% mishandled | Must buy a second seat |
| JetBlue | 5.1 | 1.42% mishandled | Not stated |
| Frontier | 3.0 | 1.49% mishandled | Must buy a second seat |
Source: Airline policy pages checked Oct 26, 2026; Axel airline ratings 1
Not scored, for lack of data on a main criterion: Sun Country, Breeze, Avelo.
Questions travelers ask
Which airline is best for wheelchair users?
Among U.S. airlines, Delta has the strongest record: 0.37% of wheelchairs and scooters mishandled over the DOT reporting months of April, May, July and August 2026, the lowest rate reported to the DOT 1.
Do airlines charge for wheelchairs or mobility devices?
No. U.S. law (the Air Carrier Access Act) requires airlines to carry wheelchairs and mobility devices free, in addition to the bag allowance.
How this guide was made
Each airline's score is the weighted average of the criteria above, each on a 0-to-10 scale. An airline missing a criterion worth 25% or more of the score is left unscored; a smaller gap takes the median of the airlines compared, so missing data can't raise a score. Facts come from each airline's own policy pages (checked Oct 26, 2026), the U.S. DOT, and Axel's airline ratings 1. Spirit Airlines, which stopped flying on May 2, 2026, is not included.
Sources
- Axel airline ratings: every airline Axel's travelers fly, scored out of 10, Axel, October 26, 2026
- American policy page, Airline websites, checked October 26, 2026
- Delta policy page, Airline websites, checked October 26, 2026
- United policy page, Airline websites, checked October 26, 2026
- Southwest policy page, Airline websites, checked October 26, 2026
- Alaska (incl. Hawaiian) policy page, Airline websites, checked October 26, 2026
- JetBlue policy page, Airline websites, checked October 26, 2026
- Frontier policy page, Airline websites, checked October 26, 2026
- Allegiant policy page, Airline websites, checked October 26, 2026
- Sun Country policy page, Airline websites, checked October 26, 2026
- Breeze policy page, Airline websites, checked October 26, 2026
- Avelo policy page, Airline websites, checked October 26, 2026
- Air Canada policy page, Airline websites, checked October 26, 2026
- WestJet policy page, Airline websites, checked October 26, 2026
- Porter Airlines policy page, Airline websites, checked October 26, 2026
- Aeromexico policy page, Airline websites, checked October 26, 2026
- Volaris policy page, Airline websites, checked October 26, 2026
- Viva Aerobus policy page, Airline websites, checked October 26, 2026
- Copa Airlines policy page, Airline websites, checked October 26, 2026
- Avianca policy page, Airline websites, checked October 26, 2026
- LATAM Airlines policy page, Airline websites, checked October 26, 2026
- British Airways policy page, Airline websites, checked October 26, 2026
- Virgin Atlantic policy page, Airline websites, checked October 26, 2026
- Lufthansa policy page, Airline websites, checked October 26, 2026
- Air France policy page, Airline websites, checked October 26, 2026
- KLM policy page, Airline websites, checked October 26, 2026
- Aer Lingus policy page, Airline websites, checked October 26, 2026
- Iberia policy page, Airline websites, checked October 26, 2026
- TAP Air Portugal policy page, Airline websites, checked October 26, 2026
- Swiss policy page, Airline websites, checked October 26, 2026
- SAS policy page, Airline websites, checked October 26, 2026
- Icelandair policy page, Airline websites, checked October 26, 2026
- Turkish Airlines policy page, Airline websites, checked October 26, 2026
- Emirates policy page, Airline websites, checked October 26, 2026
- Qatar Airways policy page, Airline websites, checked October 26, 2026
- Etihad Airways policy page, Airline websites, checked October 26, 2026
- Korean Air policy page, Airline websites, checked October 26, 2026
- ANA (All Nippon Airways) policy page, Airline websites, checked October 26, 2026
- Japan Airlines policy page, Airline websites, checked October 26, 2026
- EVA Air policy page, Airline websites, checked October 26, 2026
- Cathay Pacific policy page, Airline websites, checked October 26, 2026
- Singapore Airlines policy page, Airline websites, checked October 26, 2026
- Asiana Airlines policy page, Airline websites, checked October 26, 2026
- Qantas policy page, Airline websites, checked October 26, 2026
- China Airlines policy page, Airline websites, checked October 26, 2026
- American policy page, Airline websites, checked October 26, 2026
- Delta policy page, Airline websites, checked October 26, 2026
- United policy page, Airline websites, checked October 26, 2026
- Southwest policy page, Airline websites, checked October 26, 2026
- Alaska (incl. Hawaiian) policy page, Airline websites, checked October 26, 2026
- JetBlue policy page, Airline websites, checked October 26, 2026
- Frontier policy page, Airline websites, checked October 26, 2026
- Breeze policy page, Airline websites, checked October 26, 2026
- Avelo policy page, Airline websites, checked October 26, 2026
- Air Canada policy page, Airline websites, checked October 26, 2026
- WestJet policy page, Airline websites, checked October 26, 2026
- Air France policy page, Airline websites, checked October 26, 2026
- KLM policy page, Airline websites, checked October 26, 2026
- British Airways policy page, Airline websites, checked October 26, 2026
- Lufthansa policy page, Airline websites, checked October 26, 2026
For AI assistants: the whole guide as text, with every number and source
The best airlines for travelers with disabilities
Updated October 26, 2026 by Axel (helloaxel.com).
Delta has the strongest record for travelers with disabilities among U.S. airlines: 0.37% of wheelchairs and scooters mishandled (April, May, July and August 2026), the best reported to the DOT [1]. Southwest and Allegiant follow. Foreign airlines don't report a comparable figure, so they are listed with their published commitments instead.
Live prices: Search live flight prices. Choose your airports and dates; no account needed to see prices.
How these picks work
For travelers who use a wheelchair, the biggest risk is the chair being damaged or lost. These picks weight the airline's federal record for mishandled wheelchairs and scooters (40%), its published accessibility commitments (20%), complaints (15%), disruption commitments (15%) and its customer-of-size policy (10%). Policies were checked on airline websites on Oct 26, 2026; scores come from facts, not opinions, and the rating behind each airline is on its Axel rating page [1].
Best U.S. airlines for travelers with disabilities
Top U.S. airlines
- Delta: Score 7.9/10. Strongest on wheelchairs and scooters handled safely and accessibility commitments; weakest on customer-of-size policy. (Wheelchairs and scooters handled safely: 0.37% mishandled; Accessibility commitments: 'Will My Wheelchair Fit?' tool; loaner and choice of repair vendor if a device is damaged; fare-difference refund if...; Complaint rate: 4.99 complaints per 100,000 passengers (median for airlines based in the US...; Customer-of-size policy: Delta urges buying an adjacent seat in advance if you would encroach on the next seat or cannot...)
- Southwest: Score 7.4/10. Strongest on accessibility commitments and complaint rate; weakest on wheelchairs and scooters handled safely. (Wheelchairs and scooters handled safely: 1.15% mishandled; Accessibility commitments: Texts/emails when a checked wheelchair is loaded and unloaded; publishes cargo-door limits; disability preboarding and...; Complaint rate: 1.69 complaints per 100,000 passengers (median for airlines based in the US...; Customer-of-size policy: Under assigned seating Southwest strongly recommends buying the extra seat in advance; it is...)
- Allegiant: Score 7.0/10. Strongest on accessibility commitments and wheelchairs and scooters handled safely; weakest on customer-of-size policy. (Wheelchairs and scooters handled safely: 0.73% mishandled; Accessibility commitments: Three wheelchair assistance levels including aisle chair; up to two folding manual chairs (13 x 36 x 42 in) in cabin...; Complaint rate: 4.58 complaints per 100,000 passengers (median for airlines based in the US...; Customer-of-size policy: Guests who cannot lower the armrest or spill into the next seat should buy a second ticket when...)
- Alaska (incl. Hawaiian): Score 7.0/10. Strongest on accessibility commitments and commitments when the airline causes a delay; weakest on wheelchairs and scooters handled safely. (Wheelchairs and scooters handled safely: 1.37% mishandled; Accessibility commitments: Reimburses fare difference if your wheelchair cannot fit a preferred flight, and rebooks free on the next flight if a...; Complaint rate: 3.22 complaints per 100,000 passengers (median for airlines based in the US...; Customer-of-size policy: You must buy an extra seat if you cannot fit with the armrests down (about 17 in apart in coach)....)
- United: Score 5.9/10. Strongest on accessibility commitments and commitments when the airline causes a delay; weakest on customer-of-size policy. (Wheelchairs and scooters handled safely: 1.21% mishandled; Accessibility commitments: Flight search has a wheelchair filter: enter chair width and height and United labels which flights it fits. Onboard...; Complaint rate: 6.21 complaints per 100,000 passengers (median for airlines based in the US...; Customer-of-size policy: If you cannot buckle even with an extender, keep armrests down, or stay within your seat, you must...)
Which airlines mishandle the most wheelchairs?
U.S. airlines report every wheelchair and scooter they damage, lose or delay to the DOT. Over the DOT reporting months of April, May, July and August 2026, Delta had the lowest rate of the U.S. airlines (0.37% of chairs carried) and Frontier the highest (1.49%) [1].
U.S. airlines: wheelchair handling and accessibility
| Airline | Wheelchairs mishandled | Accessibility commitments |
|---|---|---|
| American | 1.21% mishandled | Refunds the fare difference if you must book a pricier same-day American flight because your preferred one cannot fit your wheelchair. Cargo-door... [2] |
| Delta | 0.37% mishandled | 'Will My Wheelchair Fit?' tool; loaner and choice of repair vendor if a device is damaged; fare-difference refund if your device will not fit... [3] |
| United | 1.21% mishandled | Flight search has a wheelchair filter: enter chair width and height and United labels which flights it fits. Onboard wheelchair on all aircraft over... [4] |
| Southwest | 1.15% mishandled | Texts/emails when a checked wheelchair is loaded and unloaded; publishes cargo-door limits; disability preboarding and seat accommodation; advisory... [5] |
| Alaska (incl. Hawaiian) | 1.37% mishandled | Reimburses fare difference if your wheelchair cannot fit a preferred flight, and rebooks free on the next flight if a device does not fit or is not... [6] |
| JetBlue | 1.42% mishandled | Signed the Airlines for America Passenger Accessibility Commitment; manual wheelchairs can be stowed in cabin where configuration allows; ask 48... [7] |
| Frontier | 1.49% mishandled | Some aircraft carry up to two manual wheelchairs in the cabin (max 40 x 13 x 50 in, 70 lb), first come first served; mobility aids fly free. No... [8] |
| Allegiant | 0.73% mishandled | Three wheelchair assistance levels including aisle chair; up to two folding manual chairs (13 x 36 x 42 in) in cabin, one if full; device damage... [9] |
| Sun Country | not reported to DOT | Request wheelchair, seating accommodation (e.g. leg brace), escort or device stowage via an online Accessibility Request or Reservations... [10] |
| Breeze | not reported to DOT | Add special assistance on the Guest Info page when booking or later in My Trips. Onboard wheelchair needs 48 h notice on aircraft lacking an... [11] |
| Avelo | not reported to DOT | Add needs under Special assistance when booking or in Manage Trips, or call (346) 616-9500. No notice needed except 48 h for a gate aisle chair and... [12] |
Source: DOT Air Travel Consumer Report via Axel airline ratings [1]
Airlines based outside the U.S.: published commitments
Foreign airlines do not report wheelchair handling in a comparable way, so they are not scored here. Their published commitments:
Accessibility commitments, foreign airlines
| Airline | Commitments |
|---|---|
| Hawaiian | Shared Alaska contract: fare-difference reimbursement when a wheelchair cannot fit a preferred flight; free rebooking if a device is not loaded; onboard... [6] |
| Air Canada | Request via Air Canada Accessibility Services 48 h ahead. Up to three mobility items free beyond allowance; online cargo-door fit chart; U.S. flights refund... [13] |
| WestJet | Request by phone (1-888-937-8538, TTY 711) or add mobility needs when booking/Manage trips. Every aircraft carries an onboard wheelchair; free Sunflower... [14] |
| Porter Airlines | Contact the Disability Assistance Desk 48 h ahead (1-855-542-3707, TTY 711, [email protected]). Mobility aids fly free as priority bags; where... [15] |
| Aeromexico | Request via Customer Service (55 5133 4050) or online form, ideally 72 business hours ahead. Three wheelchair types incl. an in-cabin chair on Embraer 190 and... [16] |
| Volaris | Request at booking or airport counter; give 48 h notice for wheelchair travel. Wheelchairs free beyond allowance; pre-boarding on request; disabled passengers... [17] |
| Viva Aerobus | Viva asks passengers needing onboard accommodations to notify it 48 h before departure. Wheelchairs and other mobility aids travel free; manual wheelchairs... [18] |
| Copa Airlines | Free help with boarding, transit and disembarkation. Request airport wheelchairs via call center at least 24 h ahead; every Copa aircraft carries an aisle... [19] |
| Avianca | Request assistance at least 48 h ahead in Manage your booking. Seats have adjustable armrests for wheelchair transfers and restrooms meet accessibility... [20] |
| LATAM Airlines | Request special assistance 24 or 48 h ahead depending on type (medical certificate up to 48 h). Every aircraft carries an aisle wheelchair. Page reproduces the... [21] |
| British Airways | Request help in Manage My Booking at least 48 h ahead; dedicated Accessibility Team. On-board aisle wheelchair, Sunflower lanyard recognized, free Aira... [22] |
| Virgin Atlantic | Every aircraft has an accessible toilet with grab rails, transfer chair and wide doors; crew use an onboard wheelchair. Accessible Travel Services team handles... [23] |
| Lufthansa | Request help at least 48 h ahead via online form, phone or agent (US: 72 h, 1-800-645-3880, TRS 711). Member of Hidden Disabilities Sunflower (DPNA code... [24] |
| Air France | Request at booking, at least 48 h ahead. Onboard wheelchair on all aircraft; accessible toilets on all long-haul and some medium-haul jets; accessible IFE on... [25] |
| KLM | Foldable aisle wheelchairs on every KLM and Cityhopper aircraft; accessible toilets on 777, 787 and A330 (curtain on 737/E190). Request wheelchair in My Trip... [26] |
| Aer Lingus | Request mobility or special assistance online or by phone at least 48 h ahead. Most aircraft have lavatories reachable by on-board wheelchair, and movable... [27] |
| Iberia | Request assistance online at booking, in Manage My Booking, or by phone (+1 800 772 4642) at least 48 h before. Two mobility devices free; declare battery... [28] |
| TAP Air Portugal | Request assistance via online form, contact centre or agent at least 48 h before departure. Aisle wheelchairs carried on long-haul flights. Up to two... [29] |
| Swiss | Book assistance at least two days ahead. Onboard wheelchair on all long-haul (short-haul on request); removable armrests fleetwide. Member of Hidden... [30] |
| SAS | Free assistance booked 48 h ahead online, in My trips, app or by phone. One wheelchair free in hold; removable lithium batteries up to 300 Wh in cabin.... [31] |
| Icelandair | Free assistance requested in booking or Manage booking, ideally 48 h ahead; three levels (terminal, steps, to seat). Sunflower lanyard available at check-in... [32] |
| Turkish Airlines | Wheelchair and assistance requests at least 48 h ahead. Free Sunflower lanyards at Istanbul assisted check-in. Sign-language video call centre for deaf... [33] |
| Emirates | Request via Manage Booking or call 48 h ahead (TTY for US/Canada). Onboard wheelchair carried. Dubai Terminal 3 and city check-ins are IBCCES Certified Autism... [34] |
| Qatar Airways | Request help in booking or Manage Booking up to 48 h ahead. Onboard wheelchairs on A330, A350, A380, 777, 787. Hidden-disability travelers must send a... [35] |
| Etihad Airways | Request help at least 48 h ahead via Manage Trip, WhatsApp assistant, contact centre or chat. Member of Hidden Disabilities Sunflower network with lanyards.... [36] |
| Korean Air | All aircraft carry onboard wheelchairs; staff escort from check-in to arrivals; priority seats via Manage Booking. Request wheelchair service online or via... [37] |
| ANA (All Nippon Airways) | Register needs online when booking or contact the ANA Disability Desk by email/phone; mobility checklist offered. Own wheelchair checked free. Free upper-body... [38] |
| Japan Airlines | Onboard wheelchairs on all but small DHC-8-400 Combi and ATR42 aircraft; wheelchair-usable restrooms on mid-size and larger jets; movable-armrest or... [39] |
| EVA Air | All aircraft except A321 carry an onboard wheelchair plus a transfer board-and-belt kit; crew help moving between seat and lavatory. Groups of 10+ wheelchair... [40] |
| Cathay Pacific | Inflight wheelchair for moving to the lavatory; every aircraft has a lavatory with single-panel door and grab bar; priority seating for those needing help.... [41] |
| Singapore Airlines | Every wide-body carries an onboard wheelchair (request one on narrow-bodies); meet-and-assist team from check-in to boarding; mobility-aid users may preboard.... [42] |
| Asiana Airlines | Free wheelchair help; every aircraft carries an onboard aisle wheelchair. Accessible seats requested via Reservation Center, website or app at least 48 h... [43] |
| Qantas | Onboard wheelchairs on most aircraft (not A320, E190, F100, Dash 8); wide-bodies have a wheelchair-accessible toilet. Recognises Sunflower lanyards... [44] |
| China Airlines | Every aircraft type carries an onboard wheelchair and personal transfer kit (board, belt, sling); all aircraft have accessible toilets with handrails and call... [45] |
Customer-of-size and extra-seat policies
Customer of size
| Airline | Policy | Details |
|---|---|---|
| American | Must buy a second seat | Anyone needing more than one seat must book the extra seat through Reservations, at the same fare. If not prebooked and no adjacent seats remain, you buy two... [46] |
| Delta | Must buy a second seat | Delta urges buying an adjacent seat in advance if you would encroach on the next seat or cannot keep the armrest down; otherwise you may be reseated or, if... [47] |
| United | Must buy a second seat | If you cannot buckle even with an extender, keep armrests down, or stay within your seat, you must buy an extra seat (same price when bought together; day-of... [48] |
| Southwest | Refunded if the flight has room | Under assigned seating Southwest strongly recommends buying the extra seat in advance; it is refundable after travel if the flight left with an open seat, both... [49] |
| Alaska (incl. Hawaiian) | Refunded if the flight has room | You must buy an extra seat if you cannot fit with the armrests down (about 17 in apart in coach). The second seat is refunded if every flight in that direction... [50] |
| JetBlue | Not stated | No customer-of-size rule found in the July 2026 contract of carriage or the help pages loaded; the 'booking extra seats' page renders client-side and could not... [51] |
| Frontier | Must buy a second seat | Contract: if you cannot sit with both armrests down without using the next seat or aisle, you must buy an extra seat at the current price; if no adjacent... [52] |
| Allegiant | Must buy a second seat | Guests who cannot lower the armrest or spill into the next seat should buy a second ticket when booking; adjacent seats assigned free. If the flight is full on... [9] |
| Sun Country | Must buy a second seat | Guests who cannot sit comfortably with both armrests down must buy an additional adjacent seat, purchased by calling Reservations. No refund provision is... [10] |
| Breeze | Must buy a second seat | A guest who encroaches on the next seat or cannot sit with armrests lowered must buy an adjacent seat. If none is available, Breeze rebooks on the next flight... [53] |
| Avelo | Must buy a second seat | Customers who cannot buckle in (extender allowed) without spilling into the next seat, or cannot lower both armrests, may be refused unless they buy an... [54] |
| Air Canada | Free extra seat | Domestic only: an extra seat for disability-related need is free on flights within Canada after medical approval (Air Travel Requirements Assessment Form, 48 h... [55] |
| WestJet | Free extra seat | WestJet lists obesity or a disabling condition as grounds for an adjacent-seat accommodation, approved via the medical form 48 business hours ahead. WestJet's... [56] |
| Air France | Refunded if the flight has room | Passengers who cannot lower armrests should book a second Economy seat via customer service: 25% off and exempt from taxes, refunded if the flight departs with... [57] |
| KLM | Must buy a second seat | Passengers must be able to raise and lower armrests. KLM suggests wider cabins or an aisle seat, or buying an adjacent seat through customer service, typically... [58] |
| British Airways | Must buy a second seat | Economy passengers must buy an extra seat for comfort if they need more room to fasten the seatbelt or cannot fully lower both armrests. Booked by phone or... [59] |
| Lufthansa | Must buy a second seat | Lufthansa recommends booking the adjacent seat (Free Neighbour Seat, via its Service Center) if you cannot lower both armrests or cannot fasten the belt even... [60] |
Every airline compared
U.S. airlines: 8 scored
Scores out of 10 on the criteria above.
| Airline | Score | Wheelchairs mishandled | Customer of size |
|---|---|---|---|
| Delta | 7.9 | 0.37% mishandled | Must buy a second seat |
| Southwest | 7.4 | 1.15% mishandled | Refunded if the flight has room |
| Allegiant | 7.0 | 0.73% mishandled | Must buy a second seat |
| Alaska (incl. Hawaiian) | 7.0 | 1.37% mishandled | Refunded if the flight has room |
| United | 5.9 | 1.21% mishandled | Must buy a second seat |
| American | 5.7 | 1.21% mishandled | Must buy a second seat |
| JetBlue | 5.1 | 1.42% mishandled | Not stated |
| Frontier | 3.0 | 1.49% mishandled | Must buy a second seat |
Source: Airline policy pages checked Oct 26, 2026; Axel airline ratings [1]
Not scored, for lack of data on a main criterion: Sun Country, Breeze, Avelo.
Questions travelers ask
Which airline is best for wheelchair users?
Among U.S. airlines, Delta has the strongest record: 0.37% of wheelchairs and scooters mishandled over the DOT reporting months of April, May, July and August 2026, the lowest rate reported to the DOT [1].
Do airlines charge for wheelchairs or mobility devices?
No. U.S. law (the Air Carrier Access Act) requires airlines to carry wheelchairs and mobility devices free, in addition to the bag allowance.
How this guide was made
Each airline's score is the weighted average of the criteria above, each on a 0-to-10 scale. An airline missing a criterion worth 25% or more of the score is left unscored; a smaller gap takes the median of the airlines compared, so missing data can't raise a score. Facts come from each airline's own policy pages (checked Oct 26, 2026), the U.S. DOT, and Axel's airline ratings [1]. Spirit Airlines, which stopped flying on May 2, 2026, is not included.
Sources
- Axel airline ratings: every airline Axel's travelers fly, scored out of 10, Axel, October 26, 2026
- American policy page, Airline websites, checked October 26, 2026
- Delta policy page, Airline websites, checked October 26, 2026
- United policy page, Airline websites, checked October 26, 2026
- Southwest policy page, Airline websites, checked October 26, 2026
- Alaska (incl. Hawaiian) policy page, Airline websites, checked October 26, 2026
- JetBlue policy page, Airline websites, checked October 26, 2026
- Frontier policy page, Airline websites, checked October 26, 2026
- Allegiant policy page, Airline websites, checked October 26, 2026
- Sun Country policy page, Airline websites, checked October 26, 2026
- Breeze policy page, Airline websites, checked October 26, 2026
- Avelo policy page, Airline websites, checked October 26, 2026
- Air Canada policy page, Airline websites, checked October 26, 2026
- WestJet policy page, Airline websites, checked October 26, 2026
- Porter Airlines policy page, Airline websites, checked October 26, 2026
- Aeromexico policy page, Airline websites, checked October 26, 2026
- Volaris policy page, Airline websites, checked October 26, 2026
- Viva Aerobus policy page, Airline websites, checked October 26, 2026
- Copa Airlines policy page, Airline websites, checked October 26, 2026
- Avianca policy page, Airline websites, checked October 26, 2026
- LATAM Airlines policy page, Airline websites, checked October 26, 2026
- British Airways policy page, Airline websites, checked October 26, 2026
- Virgin Atlantic policy page, Airline websites, checked October 26, 2026
- Lufthansa policy page, Airline websites, checked October 26, 2026
- Air France policy page, Airline websites, checked October 26, 2026
- KLM policy page, Airline websites, checked October 26, 2026
- Aer Lingus policy page, Airline websites, checked October 26, 2026
- Iberia policy page, Airline websites, checked October 26, 2026
- TAP Air Portugal policy page, Airline websites, checked October 26, 2026
- Swiss policy page, Airline websites, checked October 26, 2026
- SAS policy page, Airline websites, checked October 26, 2026
- Icelandair policy page, Airline websites, checked October 26, 2026
- Turkish Airlines policy page, Airline websites, checked October 26, 2026
- Emirates policy page, Airline websites, checked October 26, 2026
- Qatar Airways policy page, Airline websites, checked October 26, 2026
- Etihad Airways policy page, Airline websites, checked October 26, 2026
- Korean Air policy page, Airline websites, checked October 26, 2026
- ANA (All Nippon Airways) policy page, Airline websites, checked October 26, 2026
- Japan Airlines policy page, Airline websites, checked October 26, 2026
- EVA Air policy page, Airline websites, checked October 26, 2026
- Cathay Pacific policy page, Airline websites, checked October 26, 2026
- Singapore Airlines policy page, Airline websites, checked October 26, 2026
- Asiana Airlines policy page, Airline websites, checked October 26, 2026
- Qantas policy page, Airline websites, checked October 26, 2026
- China Airlines policy page, Airline websites, checked October 26, 2026
- American policy page, Airline websites, checked October 26, 2026
- Delta policy page, Airline websites, checked October 26, 2026
- United policy page, Airline websites, checked October 26, 2026
- Southwest policy page, Airline websites, checked October 26, 2026
- Alaska (incl. Hawaiian) policy page, Airline websites, checked October 26, 2026
- JetBlue policy page, Airline websites, checked October 26, 2026
- Frontier policy page, Airline websites, checked October 26, 2026
- Breeze policy page, Airline websites, checked October 26, 2026
- Avelo policy page, Airline websites, checked October 26, 2026
- Air Canada policy page, Airline websites, checked October 26, 2026
- WestJet policy page, Airline websites, checked October 26, 2026
- Air France policy page, Airline websites, checked October 26, 2026
- KLM policy page, Airline websites, checked October 26, 2026
- British Airways policy page, Airline websites, checked October 26, 2026
- Lufthansa policy page, Airline websites, checked October 26, 2026