Aeromexico rating

6.3/10Axel score · #26 of 77

3.3/10Repriceability · #65

Checked October 26, 2026 · How Axel rates airlines

Excellent punctuality, but Basic and Classic are poor bets for recovering price drops

Axel considers Aeromexico a sound choice for price-conscious travelers with firm plans, thanks to excellent punctuality and an included carry-on even in Basic. It is a poor choice for chasing savings after booking: Basic prohibits voluntary changes, Classic generally carries a $200 modification fee, and a lower fare does not bring a confirmed right to recover the difference.

Best
Cirium reported 90.02% on-time arrivals across Aeromexico's network in 2025.
Basic includes a carry-on and personal item with a combined 10 kg allowance on US routes.
Aeromexico Rewards points never expire, according to the airline's current app information.

Worst
Basic prohibits voluntary flight, date, time and destination changes.
Classic lists a $200 modification fee before taxes, with a first-change waiver from the United States to Mexico.
Basic charges extra for seat selection.

If the fare drops after you book, can you get money back?

RarelyRepriceability 3.3/10

Rarely on Basic or Classic, because no verified policy guarantees a refund or credit when the booked flight gets cheaper. Basic prohibits voluntary changes. Classic charges $200 plus applicable taxes, except that the first change from the United States to Mexico has no modification fee. Fare differences apply, and whether a cheaper replacement produces cash, credit or lost value is unconfirmed. Classic Flex and AM Plus Flex allow changes without a modification penalty and refunds to the original payment method before a no-show, although fare differences may apply. Ordinary Electronic Voucher (EMD) credit is personal, non-transferable and must be used within one year of its original issue date. For paid direct bookings on US-covered itineraries made at least seven days before departure, cancellation within 24 hours is penalty-free.

Axel's observed savings are not confirmed for Aeromexico, and no sample size or observation period is available in Axel's supplied data.

Aeromexico fares
Fare	Changes	Cancel	Carry-on	Bags	Seat
Basic	No changes	Non-refundable and non-changeable outside applicable statutory or disruption protections. No ordinary cancellation-for-credit entitlement was confirmed; separately refundable unused taxes require confirmation.	Included	0	Fee
Classic	Published USA modification fee: USD 200, excluding applicable taxes. The first change on flights originating in the United States with destination Mexico has no modification fee. Availability and fare differences apply.	Non-refundable. The published rules do not establish a general voluntary cancellation-credit entitlement or a separate cancellation deduction.	Included	0	Free choice
AM Plus	Published USA modification fee: USD 200, excluding applicable taxes. The first change from the United States to Mexico has no modification fee; availability and fare differences apply.	Non-refundable. A general voluntary cancellation-credit entitlement and cancellation fee were not confirmed.	Included	0	Free choice
Classic Flex	No change fee	Refundable to the original payment method before a no-show, with an electronic-voucher option also described. Website purchasers are directed to the call center. After a no-show, rescheduling is permitted but a refund is not.	Included	0	Free choice
AM Plus Flex	No change fee	Refundable to the original payment method before a no-show, with an electronic-voucher option also described. Website purchasers are directed to the call center. No-show refunds are excluded, but rescheduling is permitted.	Included	0	Free choice
Premierbusiness	Published USA modification fee: USD 200, excluding applicable taxes. The first change from the United States to Mexico has no modification fee; availability and fare differences apply.	Non-refundable without Flex. A general voluntary cancellation-credit entitlement and cancellation fee were not confirmed.	Included	2	Free choice
Premier Onebusiness	Published USA modification fee: USD 200, excluding applicable taxes. The first change from the United States to Mexico has no modification fee; availability and fare differences apply.	Non-refundable at the lowest applicable US-point-of-sale fare. A general voluntary cancellation-credit entitlement and cancellation fee were not confirmed.	Included	2	Free choice

Fare difference on a cheaper change: Not confirmed. Classic's published rules do not establish whether a lower replacement fare produces cash, credit or forfeiture. The EMD policy preserves unused value when redeeming an existing voucher; it does not establish that an ordinary ticket exchange generates residual credit.
Same flight, lower price: No verified current policy guarantees a fee-free adjustment when the exact booked flight becomes cheaper. Canceling and buying again may be possible with refundable Flex fares, subject to refund eligibility and replacement availability; this is an inference, not a published Classic price-drop guarantee.
Credits (Electronic Voucher (EMD)): The airline's January 30, 2025 guidance requires use within one year of the original EMD issue date. A separate travel-completion deadline and the expiry treatment of replacement residual vouchers are not clearly stated. This ordinary EMD guidance does not override US requirements for vouchers accepted instead of a legally due disruption refund. Transferable: no.
24-hour rule: For paid direct bookings on US-covered itineraries made at least seven days before departure, the applicable protection is penalty-free cancellation within 24 hours, including restrictive fares. DOT permits a qualifying hold alternative and does not require free changes. Aeromexico's accessible customer commitment describes the one-week minimum but was last updated August 18, 2011. The current legal page's detailed guarantee could not be read, so no broader protection is asserted.
Same-day change: Aeromexico publishes an AM Vuela Flex same-day advance service. Its Classic and Premier comparison pages list an additional charge on non-Flex fares and no charge on Flex; both pages state their terms were last updated May 20, 2026. Those terms expressly waive the ordinary change penalty and fare difference when advancing a flight on the same day through AM Vuela Flex. The service charge is therefore distinct from the ordinary USD 200 modification fee. Basic's US-facing page expressly prohibits travel-date changes and displays no update date. Checked October 26, 2026: the published program supports 'fee', rather than an entirely unverified program, but its current USD service price and complete US-route eligibility, timing and standby conditions remain unconfirmed. The indexed comparison defaults to Mexico–Mexico, so it is not a guarantee that every US itinerary qualifies.
Schedule changes: For flights to or from the United States, cancellation or a significant airline-initiated change permits a refund when the traveler declines the changed flight and alternatives. For international itineraries, thresholds include departure at least six hours earlier or arrival at least six hours later. Different origin or destination airports, additional connections and cabin downgrades can also qualify. Refunds go to the original payment method, generally within seven business days for credit cards or 20 calendar days for other payments. More generous Aeromexico-specific thresholds were not confirmed.

Score breakdown

Repriceability 35%3.3
- Standard fare change fee: 0.0/10 · Classic: Published USA modification fee: USD 200, excluding applicable taxes. The first change on flights originating in the United States with destination Mexico has no modification fee. Availability and fare differences apply.
- Lowest fare flexibility: 0.0/10 · Basic: Voluntary flight, date, time and destination changes are prohibited, including changes on the travel date.
- Lower fare on the same flight: no data, median 4.0/10 used · Classic's published rules do not establish whether a lower fare produces cash, credit or forfeiture, and no verified policy provides an adjustment for a price drop on the exact booked flight. Classic is non-refundable, with no confirmed general cancellation-for-credit entitlement.
- Credit terms: 7.0/10 · The airline's January 30, 2025 guidance requires use within one year of the original EMD issue date. A separate travel-completion deadline and the expiry treatment of replacement residual vouchers are not clearly stated. This ordinary EMD guidance does not override US requirements for vouchers accepted instead of a legally due disruption refund.; transferable: no
- Cancel the standard fare: no data, median 4.0/10 used · Non-refundable. The published rules do not establish a general voluntary cancellation-credit entitlement or a separate cancellation deduction.
- Risk-free window: 7.0/10 · For paid direct bookings on US-covered itineraries made at least seven days before departure, the applicable protection is penalty-free cancellation within 24 hours, including restrictive fares. DOT permits a qualifying hold alternative and does not require free changes. Aeromexico's accessible customer commitment describes the one-week minimum but was last updated August 18, 2011. The current legal page's detailed guarantee could not be read, so no broader protection is asserted.
- Same-day change: 7.0/10 · Aeromexico publishes an AM Vuela Flex same-day advance service. Its Classic and Premier comparison pages list an additional charge on non-Flex fares and no charge on Flex; both pages state their terms were last updated May 20, 2026. Those terms expressly waive the ordinary change penalty and fare difference when advancing a flight on the same day through AM Vuela Flex. The service charge is therefore distinct from the ordinary USD 200 modification fee. Basic's US-facing page expressly prohibits travel-date changes and displays no update date. Checked October 26, 2026: the published program supports 'fee', rather than an entirely unverified program, but its current USD service price and complete US-route eligibility, timing and standby conditions remain unconfirmed. The indexed comparison defaults to Mexico–Mexico, so it is not a guarantee that every US itinerary qualifies.
- What Axel saw: does not apply · fewer than 10 attempts · Axel repricing attempts
Refunds and disruptions 20%6.6
- Commitments when the airline causes the problem: 6.0/10 · Covered by: US_DOT_refund_rule, EU261, Canada_APPR, Other_national; Additional contractual commitments beyond applicable law could not be confirmed from a readable current U.S.-route customer-service plan. The confirmed legal layers include U.S. refund protections on U.S.-touching itineraries, EU261 on departures from the EU, Canadian APPR on covered Canada-related flights, and Mexican passenger-rights law. Under Mexican law, an airline-responsible cancellation or delay exceeding four hours can trigger a choice of refund plus at least 25% compensation, earliest available replacement transportation with applicable meals and accommodation, or later transportation plus compensation. These statutory benefits should not be scored as voluntary extras.
- Refund conduct: 7.0/10 · 2023-08-17 Canadian Transportation Agency; 2022-11 U.S. DOT $900,000
- Refund complaints: 7.1/10 · 2.45 refund complaints per 100,000 passengers (median for airlines based abroad: 4.39) · DOT complaint cases per 100,000 passengers on flights to and from the US (DOT T-100), April and May 2026; a month with fewer than 5 cases, which DOT does not list, counts as 2
Reliability 15%10.0
- On-time arrival: 10.0/10 · 90.02% on time (2025-01-01 to 2025-12-31. Aeromexico (AM), as published in Cirium's global annual table. Cancellation percentage is derived as 100 minus the published 99.74% completion factor.) · Cirium On-Time Performance Review 2025
- Cancellations: 10.0/10 · 0.26% cancelled (2025-01-01 to 2025-12-31. Aeromexico (AM), as published in Cirium's global annual table. Cancellation percentage is derived as 100 minus the published 99.74% completion factor.) · Cirium On-Time Performance Review 2025
Fees and transparency 15%7.5
- Carry-on in the lowest fare: 10.0/10 · Basic includes one carry-on and one personal item, together limited to 10 kg. Carry-on dimensions are 55 × 40 × 25 cm. The current baggage page specifies 10 kg combined for every fare family on flights to and from the United States.
- First checked bag: no data, median 6.0/10 used · No checked bag is included in Basic, Classic or AM Plus, including their applicable economy Flex versions, on US routes. Readable Basic and AM Plus fare pages quote USD 30 for the first transborder bag, but a current October 2026 advance-online fee could not be verified against the dynamic baggage table. Premier and Premier One include two checked bags.
- Seat in the lowest fare: 3.0/10 · fee
- Children seated with a parent: no data, median 5.0/10 used · Basic charges for seat selection; Classic includes standard selection. No current official guarantee was confirmed that every child age 13 or younger will sit beside an accompanying adult free on every fare. DOT's family-seating dashboard does not list Aeromexico and cannot establish its policy either way.
- Price shown is price paid: 10.0/10 · No fee-display findings in 5 years
Complaints and handling 10%6.5
- Complaint rate: 6.5/10 · 9.63 complaints per 100,000 passengers (median for airlines based abroad: 14.73) · DOT complaint cases per 100,000 passengers on flights to and from the US (DOT T-100), April and May 2026; a month with fewer than 5 cases, which DOT does not list, counts as 2
- Mishandled bags: does not apply · not reported to DOT · U.S. DOT, April, May, July and August 2026
- Mishandled wheelchairs and scooters: does not apply · not reported to DOT · U.S. DOT, April, May, July and August 2026
- Bumping: does not apply · not reported to DOT · U.S. DOT, April to June 2026
Loyalty fairness 5%10.0
- Miles expiry: 10.0/10 · Aeromexico's current app information states that Rewards points never expire. Separate account-closure or forfeiture exceptions were not independently verified.
- Devaluations: 10.0/10 · None in 24 months
- Award pricing: 10.0/10 · published_chart

Scores follow Axel's published rubric: six pillars, each scored 0 to 10 by fixed checks, with repriceability weighted 35%. Facts were checked October 26, 2026. No data for 4 checks (Lower fare on the same flight, Cancel the standard fare, First checked bag, Children seated with a parent), each scored at the median of all rated airlines.

Refunds and disruptions

US DOT rules require an original-payment refund for cancellations or qualifying significant changes when you decline alternatives. EU261 covers EU departures, Canadian APPR covers eligible Canada-related flights, and Mexican law also applies. Under Mexican law, airline-responsible cancellations or delays exceeding four hours can trigger a refund plus at least 25% compensation or transportation options. Additional US-route contractual commitments were not confirmed.

DOT refund complaints were 2.45 per 100,000 passengers on US routes in April and May 2026, with no routine refund-delay pattern established over the last two years. In November 2022, US DOT imposed $900,000 for untimely refunds. The Canadian Transportation Agency ordered individual compensation, not fines, of CAD 1,800 for denied boarding on August 17, 2023, and CAD 2,329.72 for lost baggage on July 21, 2023.

Regulator actions since October 2021

August 2023, Canadian Transportation Agency: Decision 125-C-A-2023 awarded CAD 1,800 for involuntary denied boarding after an oversale. Aeromexico had provided alternative transportation and a USD 500 travel credit, but did not establish an outside-control or safety exception. This was an individual compensation order, not an administrative fine. Source
July 2023, Canadian Transportation Agency: Decision 115-C-A-2023 found that Aeromexico failed to apply its tariff by not compensating passengers for lost baggage. The Agency ordered CAD 2,329.72 in individual compensation; this was not an administrative fine. The decision was located through a specialist legal summary because the regulator's decision page could not be read. Source
November 2022, U.S. DOT: Order 2022-11-8: Routinely failed to provide timely refunds for cancelled or significantly changed US flights; $900,000. Source

Reliability

Aeromexico's strongest reason to book is its operating record. Cirium's On-Time Performance Review 2025, published in January 2026, reports 90.02% on-time arrivals across 188,859 flights from January 1 to December 31, 2025.

The cancellation rate was 0.26%, calculated from the published 99.74% completion factor. These are network-wide figures, not results specifically for US routes. Axel regards this as an excellent reliability record.

Fees

Basic includes one carry-on and one personal item, together limited to 10 kg on US routes. Seat selection costs extra, while Classic includes standard selection. No checked bag is included in Basic, Classic or AM Plus, including their applicable economy Flex versions, on US routes.

Basic and AM Plus pages quote $30 for the first transborder bag, but the current October 2026 online fee is unconfirmed. A guarantee of free seating beside an adult for every child age 13 or younger was not confirmed. No fee-display findings were recorded in five years, but optional bags and seats can raise the total.

Complaints

DOT recorded 9.63 complaints per 100,000 passengers on flights to and from the United States in April and May 2026, below the 14.73 median for airlines based abroad.

Mishandled-bag and wheelchair figures were not reported to DOT for April, May, July and August 2026. Bumping figures were not reported for April to June 2026.

Loyalty program

Aeromexico Rewards points never expire, according to the airline's current app information. Fixed-price awards using a published chart coexist with demand-priced awards, so not every redemption has a fixed cost. No devaluations were identified in the last 24 months. Separate account-closure or forfeiture exceptions were not independently confirmed. Axel considers this a strong loyalty program.

Choose Aeromexico if

You value strong punctuality and can keep your original plans.
Travel with only a carry-on and personal item within the combined 10 kg US-route limit.
Choose Classic Flex or AM Plus Flex when refundability before a no-show matters.

Book elsewhere if

You expect to recover savings whenever your booked flight gets cheaper.
You need to make voluntary changes to Basic.
You need a checked bag included in an economy fare on US routes.

Tips

Compare Basic plus seat-selection charges with Classic, which includes standard seat selection.
Keep your carry-on and personal item within the combined 10 kg US-route limit.
For paid direct US-covered bookings made at least seven days before departure, use the 24-hour cancellation window if your plans or the price change.

Questions travelers ask

Does Aeromexico charge change fees?

Basic does not allow voluntary changes. Classic, AM Plus, Premier and Premier One list a $200 modification fee plus applicable taxes, but the first change on flights originating in the United States for Mexico has no modification fee. Availability and fare differences apply. Classic Flex and AM Plus Flex have no modification penalty, although fare differences may apply.

Can I get money back if my Aeromexico fare drops?

Usually not on Basic or Classic. Aeromexico has no verified guarantee of a fee-free price-drop adjustment on the exact booked flight. Basic cannot be changed voluntarily, and Classic's rules do not confirm whether a cheaper replacement returns residual value. With Classic Flex or AM Plus Flex, canceling for an eligible refund and buying again may be possible, subject to replacement availability.

How long do Aeromexico credits last?

Ordinary Electronic Voucher (EMD) credit must be used within one year of its original issue date, under guidance dated January 30, 2025. It is personal and non-transferable, with matching passenger details required. Only one EMD can be used per reservation, for that passenger's base fare and taxes. Separate travel-completion and replacement-voucher expiry rules are not confirmed. Vouchers accepted instead of a legally due US disruption refund must remain valid for at least five years.

What do I get if Aeromexico cancels my flight?

For flights to or from the United States, you are owed an automatic refund to the original payment method if Aeromexico cancels and you decline replacement travel or other compensation. A voucher cannot be compulsory, even for a non-refundable ticket. Refunds are generally due within seven business days for credit cards or 20 calendar days for other payments. Other compensation depends on the applicable law, including Mexican law, EU261 or Canadian APPR.

How much do carry-on and checked bags cost?

Basic includes a carry-on and personal item at no additional charge, with a combined 10 kg limit on US routes. It includes no checked bag. Basic and AM Plus fare pages quote $30 for the first transborder bag, but the current October 2026 online price is not confirmed. Classic and the applicable economy Flex fares also exclude checked bags on US routes. Premier and Premier One include two.

Sources

Investor Relations — corporate profile and October 2026 releases, Aeromexico
Frequently Asked Questions — Branded Fares, Aeromexico Business, 2026-07-30
Basic — US-facing branded-fare terms, Aeromexico
Classic and Classic Flex — US-facing branded-fare terms, Aeromexico
AM Plus and AM Plus Flex — US-facing branded-fare terms, Aeromexico
Premier — US-facing branded-fare terms, Aeromexico
Premier One — US-facing branded-fare terms, Aeromexico
Equipaje de mano — explicit US-route allowance, Aeromexico
What you need to know about: Electronic Voucher (EMD), Aeromexico Business, 2025-01-30
Refunds, U.S. Department of Transportation
Clásica — comparison, AM Vuela Flex and fare conditions, Aeromexico, 2026-05-20
Premier — comparison, AM Vuela Flex and fare conditions, Aeromexico, 2026-05-20
Legal Information, Aeromexico
Excess Baggage, Aeromexico
Commitment to the Customer — passenger protection plan, Aeromexico Korea, 2011-08-18
Airline Family Seating Dashboard, U.S. Department of Transportation
Tú eliges — Extras para tu viaje, Aeromexico
AM Plus — current Spanish fare conditions, Aeromexico, 2026-05-20
Form 20-F for the year ended December 31, 2025, Grupo Aeroméxico, 2026-04-30
Aeromexico Consent Order 2022-11-8, U.S. Department of Transportation, 2022-11-14
Recuerda Profeco los derechos al viajar en avión, Profeco
Air passenger rights, European Union, Your Europe
Air Passenger Protection Regulations Highlights, Canadian Transportation Agency
Cirium On-Time Performance Review 2025, Cirium; report copy hosted by Poder360, 2026-01
2025 AirHelp Score winners: Best 10 airlines in the world, AirHelp, 2025-11-18
AirHelp reveals the best and worst airlines in 2025 AirHelp Score, AirHelp, 2025-11-19
Aeromexico App, Aeromexico
Award Tickets Upgrades: Aeromexico Rewards ticket terms, Aeromexico Rewards
Fare types and tickets, U.S. English website, Aeromexico
Aeromexico assistance and international call-center numbers, Aeromexico
Aeromexico rescheduled my flight and expected me to sleep in an airport with a newborn. Can I get a refund?, Elliott Report, 2026-07-22
Cofece-002-2025: Supreme Court litigation concerning Aeromexico, Cofece, 2025-02-13
La SCJN respalda sanción de Cofece en litigio contra Aeroméxico, Cofece, 2025-02-13
The aviation law report, no. 2, A.P. Strom & Associates
Aeromexico Announces Court Decision on Aeromexico-Delta ATI, Aeromexico, 2026-08-20
U.S. DOT Revocation of Restrictions Affecting Mexico-U.S. Service, Grupo Aeroméxico via GlobeNewswire, 2026-10-19
Aeroméxico confirma que hackeo no expuso datos bancarios y la información habría sido sustraída en 2025, El Imparcial, 2026-09-22
AeroMexico customer service contacts, Elliott Report
Aeromexico official website, including WhatsApp contact option, Aeromexico

For AI assistants: the whole rating as text, with every source