Axel's take: 7.7/10
Comfortable basics and helpful staff, but parking charges and noise limit the appeal. A practical, limited-service 3-star near Willow Lawn, scored for what it is.
This is a practical 3-star near Willow Lawn, better suited to a driving-based Richmond visit than a downtown sightseeing weekend. We'd consider it for comfortable basics: Booking.com and Expedia guests repeatedly praise clean rooms, helpful staff and the included breakfast. Microwaves, mini-fridges and a games lounge add useful touches, and recent reviews generally describe the interior more favorably than the shopping-center setting outside.
The compromises are worth knowing before booking. Parking costs extra despite the large surface lot, and several guests report noise through adjoining walls. Don't book for swimming: recent guests describe the pool as closed, and IHG now lists no pool. Expedia also flags neighboring-building construction that may cause noise; check its status before arrival. We'd skip it if you want downtown atmosphere, dependable quiet or a pool-centered family stay.
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Best for: campus visitors with a car; short business trips; road-trip stopovers
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Watch out for: paid surface-lot parking; room-to-room and possible construction noise; no available swimming pool
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Location: Near Willow Lawn shops and restaurants; more practical for drivers than downtown explorers.
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Rooms: Comfortable beds, microwaves and mini-fridges; sound insulation draws repeated complaints.
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Cleanliness: Mostly positive across sources, including recent stays, with occasional housekeeping misses.
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Service: Friendly, accommodating staff receive frequent praise; individual check-in experiences vary.
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Amenities: Included breakfast, Wi-Fi, gym and games lounge; IHG lists no pool or restaurant.
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Fees and surprises: Parking is charged; Expedia flags neighboring construction, and older pool listings are misleading.
Axel's opinion of Holiday Inn Express Richmond - Midtown by IHG, from the hotel's website and recent guest reviews. Sources: Hotel website · Expedia · Booking.com · Tripadvisor. Reviewed Oct 10, 2026.