Axel's take: 4.9/10
Spacious rooms and helpful staff cannot outweigh recurring recent hygiene complaints. An older independent 4-star business hotel in central Jakarta, scored for what it is.
The Acacia is an older independent 4-star business hotel on Kramat Raya, with spacious rooms and convenient access to restaurants and public transport. Tripadvisor guests praise the staff and breakfast, and Traveloka's overall rating remains strong. The hotel advertises a pool, gym and spa. Still, we'd hesitate to book: its recent room-hygiene record falls well short of what this class should deliver.
Multiple Traveloka guests in summer 2026 report cockroaches in bedrooms and bathrooms, alongside stained or unpleasant-smelling linen; July Expedia reviews also describe bugs and inadequate bathroom cleaning. These are recurring reports, not one stray complaint. Hot-water reliability also draws criticism. An August guest mentions ongoing renovations, and another reports an unavailable pool, so confirm both before booking. We'd skip it for family leisure stays or whenever dependable cleanliness matters more than location.
-
Best for: location-first business visitors; travelers needing the Kramat–Salemba area
-
Watch out for: repeated recent cockroach and linen complaints; inconsistent hot water; reported renovation work and pool unavailability
-
Location: Central Kramat–Senen setting, with nearby restaurants and access to public transport.
-
Rooms: Generously sized, but recent guests report uneven upkeep and unreliable hot water.
-
Cleanliness: Repeated summer 2026 pest reports are the main concern; linen complaints compound them.
-
Service: Friendly, helpful staff earn praise across Tripadvisor, Expedia and Traveloka.
-
Amenities: Officially offers a pool, gym and spa; an August guest reported the pool unavailable.
-
Fees and surprises: Breakfast inclusion varies; extra beds cost more, and reported renovation work needs checking.
Axel's opinion of The Acacia Hotel Jakarta, from the hotel's website and recent guest reviews. Sources: Hotel website · Tripadvisor · traveloka.com · Expedia · Booking.com. Reviewed Oct 10, 2026.