Axel's take: 6.4/10
Convenient downtown access, but tired rooms and uneven housekeeping make this a compromise. A basic 3-star downtown hotel beside Union Station, scored for what it is.
The Capitol is a basic 3-star downtown hotel, not the polished boutique stay its website suggests. Its strongest asset is the location beside Union Station and Bushnell Park, within walking distance of PeoplesBank Arena. Included hot breakfast, room microwaves and refrigerators help the value proposition. Recent Expedia guests often praise helpful staff, and some report clean, comfortable stays. We'd consider it for a short, location-first stop rather than a relaxing getaway.
The drawbacks go beyond dated decor: Expedia and Tripadvisor guests repeatedly describe inconsistent cleaning, unpleasant smells and maintenance problems, with noise also appearing in reviews. We'd skip it if dependable housekeeping or quiet sleep is essential. A Holiday Inn Express & Suites conversion is planned; Expedia lists a closure from November 29, 2026, to April 1, 2027, subject to change. Confirm those dates before booking.
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Best for: Short, location-first downtown stays; Travelers arriving by train; Budget-minded arena visitors
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Watch out for: Uneven housekeeping and room maintenance; Noise and unpleasant room smells; Scheduled November 2026–April 2027 closure
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Location: Beside Union Station and Bushnell Park, with easy access to downtown venues.
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Rooms: Useful microwaves and refrigerators, but recurring reports of wear, faulty doors and heating issues.
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Cleanliness: Some guests find rooms clean; repeated complaints about linens, dust and smells undermine consistency.
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Service: Frequently praised on Expedia, though complaint handling receives mixed feedback elsewhere.
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Amenities: Included hot breakfast, free Wi-Fi, fitness center and guest laundry; breakfast feedback varies.
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Fees and surprises: Garage parking and pets cost extra; confirm the scheduled closure and renovation timetable.
Axel's opinion of The Capitol Hotel, from the hotel's website and recent guest reviews. Sources: Hotel website · Expedia · Tripadvisor · Kayak · cga.ct.gov. Reviewed Oct 10, 2026.