The Mark rates, New York

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Axel's take: 8.9/10

Personal service and generous rooms make The Mark more than a fashionable address. An ultra-luxury Upper East Side hotel near Central Park, scored for what it is.

The Mark is an ultra-luxury Upper East Side hotel, and we'd choose it for attentive service and easy access to Central Park, museums and Madison Avenue shopping. Tripadvisor and Expedia guests repeatedly praise welcoming staff, comfortable beds, generous bathrooms and careful housekeeping. The overall feedback is strongly positive, including recent accounts of thoughtful treatment of families. Jean-Georges dining and Caviar Kaspia add reasons to stay close to home.

The trade-off is that a prestigious address doesn't guarantee perfection. Some guests mention street noise or room details beginning to show their age, while dining earns less consistent praise than the hotel staff. We'd request a quieter room and check the exact category before booking. It's a strong pick for neighborhood-focused luxury; we'd look elsewhere for brand-new interiors or a Broadway-centered stay.

• Best for: Luxury travelers who value personal service; Museum visits and Madison Avenue shopping; Families seeking an attentive city hotel

• Watch out for: Street noise in some rooms; Some room details showing age; Breakfast and valet parking cost extra

• Location: Upper East Side setting close to Central Park, the Met and Madison Avenue boutiques.

• Rooms: Comfortable beds and generous bathrooms draw praise; some guests flag aging details and noise.

• Cleanliness: A clear strength across the overall ratings and recent positive guest accounts.

• Service: Warm, personalized attention and helpful concierge service are the most consistent selling points.

• Amenities: Jean-Georges restaurant, Caviar Kaspia, a fitness center and in-room wellness treatments.

• Fees and surprises: Breakfast and valet parking carry extra charges; minibar snacks are not complimentary.

Axel's opinion of The Mark, from the hotel's website and recent guest reviews. Sources: Hotel website · Tripadvisor · Expedia. Reviewed Oct 24, 2026.

About The Mark

• Property type: Hotel
• 5-star hotel
• Preferred
• 25 East 77th Street, Madison Ave, New York
• Amenities: Shopping on site, Computer, Air conditioning, 24-hour reception, Elevator/lift, Currency exchange, Smoke-free property, Heating, Security guard, Newspapers, Ticket assistance, Express check-in/check-out
• Check-in from: 15:00:00
• Check-out by: 12:00:00
• City page: Hotels in New York

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