Times Square West Hotel, BW Signature Collection rates, New York

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Axel's take: 7.6/10

A solid sightseeing base if you can live with tiny rooms and breakfast crowds. a no-frills 2-star hotel in western Hell’s Kitchen, scored for what it is.

Times Square West is a no-frills 2-star in western Hell’s Kitchen, now under Best Western’s BW Signature Collection. We’d consider it for a practical Manhattan stay: Expedia, Tripadvisor and Trip.com guests repeatedly praise clean rooms and helpful staff, and breakfast is included. The location suits the cruise terminal, Intrepid Museum and neighborhood restaurants better than the name suggests; Times Square is roughly a 15-minute walk away.

The compromises are real but mostly predictable for this class. Rooms are consistently described as tiny, with limited luggage space, while the breakfast room gets crowded and the selection divides opinion. Several guests across sites also report weak or unusable Wi-Fi. We’d skip it for remote work, spacious family accommodation or doorstep subway access; the nearest useful station is around an 11-minute walk.

• Best for: solo travelers and couples packing light; short sightseeing stays; Manhattan cruise-terminal stopovers

• Watch out for: tiny rooms and limited luggage space; crowded breakfast area; recurring Wi-Fi complaints

• Location: Western Hell’s Kitchen: convenient for Intrepid and the cruise terminal, less convenient for subway access.

• Rooms: Generally comfortable but very compact; Best Western advertises fresh renovations without specifying a completion date.

• Cleanliness: A consistent strength in recent reviews across Expedia, Tripadvisor and Trip.com.

• Service: Helpful, friendly reception staff earn repeated praise, although problem handling is not uniformly strong.

• Amenities: Included continental breakfast, free advertised Wi-Fi, luggage storage and a 24-hour front desk; no onsite parking.

• Fees and surprises: An incidental card hold applies; Best Western says release can take 7–10 business days. Late checkout carries a fee.

Axel's opinion of Times Square West Hotel, BW Signature Collection, from the hotel's website and recent guest reviews. Sources: Hotel website · Expedia · Tripadvisor · Trip.com · Booking.com. Reviewed Oct 23, 2026.

About Times Square West Hotel, BW Signature Collection

• Property type: Hotel
• 2-star hotel
• Comfort Inn
• 548 W 48th Street, New York
• Amenities: ATM, Air conditioning, 24-hour reception, Elevator/lift, Smoke-free property, Heating, Security guard, Express check-in/check-out, Television in lobby, Fire Extinguisher, All Spaces Non-Smoking (public and private), Non-smoking rooms
• Check-in from: 15:00:00
• Check-out by: 11:00:00
• City page: Hotels in New York

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